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Esure: Home Insurance reviews

Name: Home Insurance
Rating: 2.26 (74 reviews)

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2.09

Based on 74 reviews, last reviewed 15th Mar 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

15%

60%

Latest highest rating:

4

Pest Control Pest Control sorted out a pest controller unfortunately picking random ones off google not good could do better Reviewed on: 15th October 2024

Latest lowest rating:

1

Bare minimum effort and sometimes even less Created an account just to warn others of this company. Bought our year of home insurance outright for a reasonable price. As most people do, never th... Read more Reviewed on: 15th March 2025

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About this product

Your home is likely your most valuable asset, so protecting the building and the contents within it is vital. We collect Esure home insurance reviews to help you make an informed decision when choosing your next provider.

Esure offers buildings cover, contents cover and a combined policy. You can tailor your policy to your needs and make it more comprehensive with optional extras. These include family legal protection, home emergency cover, personal possessions ...

Esure Home Insurance reviews (74)

Review of the Esure, Home Insurance:

Poor customer service

Been with esure for a year. Their customer service is very poor. I have called multiple times throughout my policy and every time is a long waitlist saying 'we are unusually busy today'. ITS NOT UNUSUAL IF ITS EVERYDAY, you're just short staffed. Initially I opened a claim with them however then decided to drop the claim against another driver. at least an hour wait on both times I have tried to call the claims team and cancel it. No response to my email in over a month. Poor.... Reviewed on: 3rd October 2023

Bare minimum effort and sometimes even less

Created an account just to warn others of this company. Bought our year of home insurance outright for a reasonable price. As most people do, never thought I would have had to claim so didn't do my research. Unfortunately the high winds and snow caused damage to our roof and we had a company out straight away to review and repair the damage. It was leaking through into our bedroom and growing by the day. Paid outright then to get it done and then filed our claims with loads of s... Reviewed on: 15th March 2025

Emergency visits - 7 days and don’t answer the phone

Made a claim for boiler breakdown and offered me an appointment 7 days later - not sure how they view this as emergency cover if it takes so long. Takes ages for them to answer phone and then they hang up after 20 mins. Website is poor and doesn’t work either. Reviewed on: 30th December 2024

Pest Control

Pest Control sorted out a pest controller unfortunately picking random ones off google not good could do better Reviewed on: 15th October 2024

Good price, clear information about extent of cover.

Good price, clear information about extent of cover. Reviewed on: 4th September 2024

Good cover at a realistic price

Good cover at a realistic price. Easy to arrange on line and documents posted out when requested. Reviewed on: 25th August 2024

Good value for money.

Good value for money. Paid out when my neighbours' home caused damage to mine. Reviewed on: 24th August 2024

Economic

Economic quote from a reputable source Reviewed on: 23rd August 2024

Having been a customer for a number of years, I had...

Having been a customer for a number of years, I had to make a claim on my home insurance after a water escape. Esure contracted the surveying work to Davies, who are unprofessional and not competent. It took almost 6 months for them to accept that a kitchen floor and underfloor heating cannot be replaced, without firstly removing the kitchen cabinets and appliances that sit on top of the floor. Reviewed on: 2nd May 2024

9 months on still no update. They don’t give a damn.

9 months into a claim. Damaged drains caused sewage to back up and contaminate the crawl space beneath the ground floor of our house. Horrific smell throughout the house. We have flies and last week saw rats. Needs to be dug out and decontaminated but despite numerous phone calls and emails we have still not had one single update from esure or their loss adjusters. It’s been absolutely disgusting. Nobody willing to discuss it. The loss adjusters wanted to fix the drain and wa... Reviewed on: 3rd April 2024

ITEMS AWAY FROM HOME NOT COVERED

Found out they have no "items away from the home up to say £2000" like others do. We lost a watch worth £600 but would not accept our claim because it was not specified on the policy. Was told that ANYTHING we take out of the home had to be specified on the policy. What a load of rot. Never had this before but shows you get what you pay for which in this instance is bugger all. Suggest you avoid and pay a little more Reviewed on: 4th March 2024

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