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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.9 (631 reviews)

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4.87

Based on 631 reviews, last reviewed 12th Jun 2025

6200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

Excellent service helpful staff quick response Excellent service helpful staff quick response Reviewed on: 12th June 2025

Latest lowest rating:

1

Absolute joke, waited weeks for a response, rubbish... Absolute joke, waited weeks for a response, rubbish on evert level. I went elsewhere in the end after having my time wasted. Reviewed on: 27th May 2025

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Loans reviews (631)

Review of the Great Western Credit Union, Loans:

Excellent customer service

Always very friendly and very helpful!! Reviewed on: 11th June 2020

They didn't lend it to me again when I needed it, bu...

They didn't lend it to me again when I needed it, but it's a very good. Reviewed on: 22nd May 2025

Brilliant service

Was so easy to apply really helped my out and so much easier paying 1 person back. Reviewed on: 22nd May 2025

Reply from Great Western Credit Union Hi Jasmine Thanks a lot for sharing your feedback! We're really pleased to hear the process worked well for you, making things more manageable as a result. It's great to know we've been able to make a positive difference when you needed it. We look forward to continuing to support you whenever you need us! Best wishes Robin Response date: 23rd May 2025

Brilliant service over many years

I have had a loan a few times and it has always been so easy to setup. It helped me in times of need. When I have had the need to contact GWCU either by phone or email the service has been professional helpful and friendly.I Thank you very much for your help over the years Reviewed on: 22nd May 2025

Reply from Great Western Credit Union Hi Elizabeth Thank you so much for your heartfelt feedback! We're so glad to have been able to support you when you needed it most, and it's great to hear that our services simple, and that our team are affable and professional. We hope to continue to support you for many more years to come! Warm regards Robin Response date: 23rd May 2025

Support for those on a less secure income

I struggle with money and I have never had a problem with the Credit union, if anything all it has done is helped to have an account with them, though I don't save much, it's always enough to juggle with a problem and enough to cover a missed payment on my loan. I save to pay for my van and big expens3s and it always helps me to have a savings account because I am able to obtain a loan once 3very so often o ly when I really need it for something big. THANKYOU CREDIT UNION, Reviewed on: 22nd May 2025

Reply from Great Western Credit Union Hi Lucy Thank you so much for sharing such a kind response! It means a great deal to us to hear that having an account with Great Western Credit Union has been a source of support during challenging times. You're always welcome to save as much as you want with us, and we're glad access to borrowing has been able to provide some flexibility and peace of mind when it's been most needed. We really value your feedback and GWCU are always here if you need more support in the future! Best wishes Robin Response date: 23rd May 2025

Really easy to use, easy to contact and always clear...

Really easy to use, easy to contact and always clear communication Reviewed on: 21st May 2025

Reply from Great Western Credit Union Hi Jazm Thank you for your kind feedback! We're so pleased to hear that you've found everything straightforward and that getting in touch has been smooth. It's great to know that your experience has aligned with what we aim for, and that is clear and open communication with our members. Thanks again for supporting GWCU - if there's anything else we can do for you in the future please don't hesitate to get in touch! Best wishes Robin Response date: 23rd May 2025

Excellent customer service easy to speak to

Excellent customer service easy to speak to Reviewed on: 20th May 2025

Reply from Great Western Credit Union Hi Shaun Thanks so much for your kind words! We're delighted to see we have left an impression, and that you found our team's customer service to be so good. We strive for outstanding communications with our members, so it's really helpful to hear such positive feedback. If there’s ever anything else we can help with, please don’t hesitate to reach out! Thanks again Robin Response date: 23rd May 2025

Not For Me

Have had loans in the past and paid in full no issues. They now do not loan to me at all. They work like a normal loan provider, credit checks etc however they take days getting back to you. Not really for local community, if they were they would understand not everyones credit file would be the same. When a loan is declined the email you get isnt friendly at all, listing out issues etc. Not happy with the service me or my husband get as members. Reviewed on: 20th May 2025

Reply from Great Western Credit Union Hi MunAkh Thank you for taking the time to leave your feedback, we’re really sorry to hear that your recent experience hasn’t met expectations. We understand how frustrating it can feel to be declined. While we aim to support as many of our members as possible, we do have a responsibility to lend in a way that’s fair and sustainable. This sometimes means making difficult decisions to avoid putting members at further financial risk, even if they’ve successfully borrowed before. We are continually working on our processes to ensure our members' receive the best experience possible and feedback like yours helps us to do better, we will review the tone of our decline email and pass this feedback along. Thank you again for sharing your experience. Best wishes, Emily Response date: 30th May 2025

Great Western Credit Union are a supportive and high...

Great Western Credit Union are a supportive and highly professional company. Reviewed on: 20th May 2025

Reply from Great Western Credit Union Hi Veronica Thank you for your kind words! We’re delighted to hear that you’ve felt well supported and that our team’s approach has been encouraging. We aim for the highest standards of professionalism, and are glad to see we've left a positive impression. Thanks again for your feedback, and we look forward to supporting you in the future! Warm regards Robin Response date: 23rd May 2025

Very helpful and professional

Very helpful and professional and there when I needed them. Would definitely recommend. Reviewed on: 20th May 2025

Reply from Great Western Credit Union Hi Stacey, Thank you so much for your kind review. We're really pleased to hear that our team was there for you when you needed support. Your recommendation means a lot to us, thank you for being part of GWCU! Best wishes, Emily Response date: 22nd May 2025

Absolutely lovely staff great service

Absolutely lovely staff great service Reviewed on: 19th May 2025

Reply from Great Western Credit Union Hi Patricia, Thank you so much for your kind words! We’re delighted to hear that you had a great experience with our team, we’ll be sure to pass your lovely feedback on to them. Thanks for being a part of GWCU Best Wishes, Emily Response date: 22nd May 2025

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