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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.68 (353 reviews)

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4.45

Based on 353 reviews, last reviewed 27th Mar 2025

56% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

4

Opening hours not so good, but staff are very helpful Opening hours not so good, but staff are very helpful Reviewed on: 27th March 2025

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (353)

Review of the Harpenden Building Society, Savings:

More detailed clarity needed - Open an ISA

The process was unclear; firstly the ISA product stated "PAYMENT OF INTEREST - Payment Type Into My Savings Account". I had to clarify that this meant the ISA savings account I was opening and NOT my existing savings account. ie; the interest will become part of the ISA. Then once opened, the acknowledgement letter stated "Your current variable rate of interest...", when in fact it was a Fixed rate of interest. Thirdly, the whole process of making an ISA Transfer into the HBS ISA account was cumbersome; it was not an electronic process, so a form had to be completed by hand. It was then not clear where the form had to be sent. eg; by email or a visit to the branch or by post to Head Office. In the end I sent it by email and also took it to the branch. To be fair, it was processed very quickly but still not sure if it was the email version or the hand delivered version that was acted upon. The process just needs a little more attention to detail. Reviewed on: 2nd September 2024

Reply from Harpenden Building Society Hi Donian, Thank you for your feedback and I'm sorry to understand that you have been disappointed with the process of opening your account and the ISA transfer process. I can empathise with your frustrations around the process and we are working hard with our software provider to enhance the user experience and we are confident that this will improve. I am pleased to understand that the end result was good, but take on board that there are improvements to be made. If we can be of any further assistance to you in this matter please do not hesitate to contact me. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

Opening hours not so good, but staff are very helpful

Opening hours not so good, but staff are very helpful Reviewed on: 27th March 2025

Reply from Harpenden Building Society Thank you for your review and your kind words about our colleagues. Our opening hours are. and will continue to be reviewed to ensure they meet our members requirements. Kind regards, Jon Sweeting Commercial Manager Response date: 28th March 2025

In branch service review

I like going to the local Tring branch and be able to ask questions, set-up new accounts and offered advice by your professional staff. Reviewed on: 28th February 2025

Reply from Harpenden Building Society This is great to read, and thank you for your feedback. I will feed this back to the team at Tring branch. Jon Sweeting Commercial Manager Response date: 11th March 2025

In branch service review

No improvements needed - such lovely friendly, helpful staff. Reviewed on: 28th February 2025

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 11th March 2025

The phone is always answered and the staff are polit...

The phone is always answered and the staff are polite and helpful. You feel valued, rather than a number or unknown. Reviewed on: 25th February 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 11th March 2025

Lost passbook by the Royal Mail

The Royal Mail lost my passbook in the post The Society were very helpful in sorting the problem. The staff dealt with the matter by telephone and post. Great customer service, thanks Reviewed on: 24th February 2025

Reply from Harpenden Building Society Hi John, Thank you for your review and i'm glad we were able to sort this for you. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Personal touch. Friendly and very helpful. Reviewed on: 31st January 2025

Reply from Harpenden Building Society Thank you for your feedback, it's really appreciated. Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Local branch with good opening hours. Informed staff, very helpful and friendly, nothing is too much trouble. Too many products are online only though, for us older generation are missing out not having access to all products. Reviewed on: 31st January 2025

In branch service review

Always very friendly and professional. Not many local branches - makes it difficult for working patterns in a place where you have to travel to nearest branch. Reviewed on: 31st January 2025

Reply from Harpenden Building Society Thank you for your feedback and i'm pleased to understand that you are happy with our service. I take on board your comments regarding branch locations and working patterns. Harpenden Online provides a safe and secure way to manage your account if ever it is not convenient to get to a branch. Details can be found on our website www.harpendenbs.co.uk. In the meantime, if we can be of any further assistance to you then please do not hesitate to contact us. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Staff are super friendly and helpful. Elizabeth has helped me recently but over the years all staff have been lovely. Reviewed on: 31st January 2025

Reply from Harpenden Building Society Thank you for your review. This is really good to read and i will make sure your feedback is passed to my colleague and her line manager. Jon Sweeting Commercial Manager Response date: 25th February 2025

Always friendly and helpful and customer focussed .

Always friendly and helpful and customer focussed . Particularly grateful for their time and understanding when my husband died. Equally helpful whether in telephone discussion or in person. The best customer experience I have had in recent times. Reviewed on: 30th January 2025

Reply from Harpenden Building Society Hi Jaqueline, Thank you for your lovely review, and I'm glad we were able to help you at such a difficult time. We really appreciate you taking the time to tell us about your experience. If we can be of any further help in future then please do not hesitate to contact us. Jon Sweeting Commercial Manager Response date: 31st January 2025

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Harpenden Building Society: Savings reviews

56% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (353)

More detailed clarity needed - Open an ISA

Opening hours not so good, but staff are very helpful

In branch service review

In branch service review

The phone is always answered and the staff are polit...

Lost passbook by the Royal Mail

In branch service review

In branch service review

In branch service review

In branch service review

Always friendly and helpful and customer focussed .

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