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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.47 (367 reviews)

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4.57

Based on 367 reviews, last reviewed 4th Mar 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

My experience with Hinckley & Rugby during my first... My experience with Hinckley & Rugby during my first home purchase in the UK was incredibly smooth and satisfying. They provided me with a unique oppor... Read more Reviewed on: 4th March 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Your home is likely to be your largest financial purchase, so finding the right lender is key. We collect Hinckley & Rugby Building Society mortgage reviews to help you make an informed decision.

Hinkley & Rugby Building Society is a mutual organisation that provides a range of mortgage products. Before taking out a mortgage product, make sure that you’re confident with the terms, conditions and interest rates. Always contact the lender or an independent advisor if you have any questions or need help understanding your options.

Are you considering Hinckley & Rugby Building Society as your mortgage lender? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out what mortgage products homeowners have and how satisfied they have been throughout the term. Learn more about the customer service received and whether borrowers would recommend the lender to family and friends. All of this and more can be found in our Hinckley & Rugby Building Society mortgage reviews.

Did Hinckley & Rugby Building Society help you purchase your dream home? Share your experience with others by writing a review. Tell us why you chose Hinckley & Rugby Building Society. Did you feel supported throughout the application process? Has the Society kept you up to date with any important mortgage news and changes? Would you recommend your mortgage product to family and friends? Write a Hinckley & Rugby Building Society mortgage review today.

Hinckley & Rugby Building Society Mortgages reviews (367)

Review of the Hinckley & Rugby Building Society, Mortgages:

Good customer service

Always helpful and can an always speak to an actual person which is fairly rare these days Reviewed on: 7th November 2024

Reply from Hinckley & Rugby Building Society Hi Matthew Thank you for taking the time to review our services. We too believe that access to actual people, who are able to help and support our members, is important. We will continue prioritising personal service to our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 21st November 2024

very polite, knowledgeable and efficient

very polite, knowledgeable and efficient Reviewed on: 29th May 2024

Reply from Hinckley & Rugby Building Society Thank you for your comments regarding your experience dealing with the mortgage team. It’s great to hear you found them to be polite, efficient, and knowledgeable, these are all words we’re happy to receive about our teams. Thank you for choosing the Society for your mortgage and taking the time to provide us with your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th May 2024

Slow, poor value and unhelpful

Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multiple times. Made the already stressful process of renovating a house even more challenging than it needed to be. Largely unhelpful throughout. Reviewed on: 24th May 2024

Reply from Hinckley & Rugby Building Society We are sorry to hear that our service has not met your expectations. Thank you for your taking the time to pass on your feedback – we would be very grateful if you could contact us so that we can discuss the processing of your application, we’re keen to learn from past experiences and address areas we could improve: https://www.hrbs.co.uk/contact-us/ Response date: 28th May 2024

Over 30 years great service.

We have had our mortgage with H&R for over 30 years and have always had excellent service. Whenever we have had questions or needed to take further borrowing for work on the house the process has been clear and support helpful. Reviewed on: 22nd May 2024

Reply from Hinckley & Rugby Building Society Hi Suzy, Thank you for this very encouraging feedback regarding our mortgage team. It’s wonderful to hear you have been with the Society for an amazing 30 years and equally great to hear your experience has been a very positive one. Thank you for your loyalty and also for taking the time to pass on your comments, both are very much appreciated. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 28th May 2024

Why are you asking irrelevant questions?

I think you haven’t bothered to read my previous mortgage submission to you, since I am an existing customer porting my existing mortgage and you don’t seem to know that. If you had you would know that I am retired and can’t offer a P60 or income statements. That’s why I was advised to use you in the first place. This has been made clear numerous times to Laura Thornton. Your first pension offer made it perfectly clear that I could port my current mortgage to my new house and ALL new details were supplied. Yet you are treating me as a new customer. You either want to retain me as an existing , fully paid up customer or you don’t, in which case I’ll discontinue your services. Please let me know which. Reviewed on: 22nd May 2024

Reply from Hinckley & Rugby Building Society Thank you for getting in touch and providing us with this valuable feedback. We are very sorry that you are unhappy with the service you’ve received. A member of our Lending Team will be in contact with you to discuss your application, resolve the issues that you are experiencing and answer any questions you may have. Response date: 28th May 2024

A very helpful and pleasant phone call.

A very helpful and pleasant phone call. All questions were answered in a professional and relatable way. Reviewed on: 16th May 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to feedback to us regarding your interaction with our mortgage team, it’s good to hear they were able to provide understandable answers to your questions while remaining professional. Please do not hesitate to get in contact should you need any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 28th May 2024

Absolutely great to be able to actually speak to som...

Absolutely great to be able to actually speak to someone that is in the uk, and is able to deal quickly and intelligently with a query. Reviewed on: 13th May 2024

Reply from Hinckley & Rugby Building Society Hello Richard, Thanks for your feedback regarding our mortgage team – it’s great to hear you received an efficient and informed service. We’re proud of our locally based teams supporting our members and communities. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 14th May 2024

Amazing customer service

It doesn’t matter who you speak to, the team go above and beyond to help and answer every question politely, with a smile on their voice and treat you like a human being. They remember speaking to you and make you feel valued. Reviewed on: 9th May 2024

Reply from Hinckley & Rugby Building Society Hi Jennifer Thank you very much for your comments about the service you’ve received when dealing with our mortgage teams. The service you describe is exactly what we’re aiming for, and our members deserve, so it’s fantastic to hear that’s what you have experienced. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 14th May 2024

Whenever I call Hinckley & Rugby I am greeted with s...

Whenever I call Hinckley & Rugby I am greeted with staff who are willing to help and always return my calls. I have been with the society for four years and not once I can remember any bad service Reviewed on: 29th April 2024

Reply from Hinckley & Rugby Building Society Hi Kamran It’s wonderful to hear the service you receive from our mortgage team has been consistently of a high standard, thank you so much for taking the time to pass on your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 3rd May 2024

Excellent customer service from Georgina.

Excellent customer service from Georgina. Thank you. Reviewed on: 18th April 2024

Reply from Hinckley & Rugby Building Society Hi Di Thanks for your feedback! It’s great to see the service you received described as excellent – we will share your comments with Georgina who I am sure will be pleased to see them. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2024

Efficient

Efficient Efficient and informative my life story is not up for publishing Reviewed on: 17th April 2024

Reply from Hinckley & Rugby Building Society Hi Julie Thanks for your feedback! Efficient and informative are words we love to hear about our teams. Should you have any further questions please don’t hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2024

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