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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.47 (366 reviews)

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4.57

Based on 366 reviews, last reviewed 19th Feb 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Credibility Hinckley & Rugby Building Society was thorough and it speaks to their credibility. Reviewed on: 19th February 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Your home is likely to be your largest financial purchase, so finding the right lender is key. We collect Hinckley & Rugby Building Society mortgage reviews to help you make an informed decision.

Hinkley & Rugby Building Society is a mutual organisation that provides a range of mortgage products. Before taking out a mortgage product, make sure that you’re confident with the terms, conditions and interest rates. Always contact the lender or an independent advisor if you have any questions or need help understanding your options.

Are you considering Hinckley & Rugby Building Society as your mortgage lender? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out what mortgage products homeowners have and how satisfied they have been throughout the term. Learn more about the customer service received and whether borrowers would recommend the lender to family and friends. All of this and more can be found in our Hinckley & Rugby Building Society mortgage reviews.

Did Hinckley & Rugby Building Society help you purchase your dream home? Share your experience with others by writing a review. Tell us why you chose Hinckley & Rugby Building Society. Did you feel supported throughout the application process? Has the Society kept you up to date with any important mortgage news and changes? Would you recommend your mortgage product to family and friends? Write a Hinckley & Rugby Building Society mortgage review today.

Hinckley & Rugby Building Society Mortgages reviews (366)

Review of the Hinckley & Rugby Building Society, Mortgages:

Very fast processing.

Very fast processing. I was expecting this to be taking more time but it was very fast. I am very pleased. Reviewed on: 10th December 2024

Reply from Hinckley & Rugby Building Society Hi Sangeeth, It’s great to hear you were pleased with the speed of our mortgage process. We are working hard to introduce efficiencies which make the process as smooth as possible for our members. Thank you for taking the time to pass on your feedback. Should you need any further assistance in the future please do not hesitate to contact our team. Response date: 11th December 2024

Friendly and reliable service

From our first interaction with the mortgage team, to completion, they have been nothing but friendly, knowledgeable and helpful. We are so pleased we picked H&R as our mortgage provider. Thank you to all of the staff for all of your hard work! Reviewed on: 2nd November 2020

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 10th November 2020

Good service

Courteous and polite. Thank you. Reviewed on: 3rd October 2020

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave us feedback - we’re delighted that you were impressed by our polite staff. Please feel free to contact us at any time during the life of your mortgage if you need any assistance. Response date: 12th October 2020

Very helpful organisation

My mortgage process with Hinckley was very straightforward. The staff were very polite and helpful, especially Gill Webster. Reviewed on: 1st October 2020

Reply from Hinckley & Rugby Building Society Thank you for your five-star rating! It’s great to hear that everything went so smoothly. We’ve passed your praise onto the team, and Jill in particular. Response date: 12th October 2020

It took a really long time and it was difficult to find out what was going on

The initial offer was quick and attractive. It wasn’t tricky assembling all the necessary data under lockdown but once it was submitted it took a long time and the final offer was different (more expensive) but by then I had no other options. I wasn’t continually told the offer wasn’t imminent but it took over a month to finish the endgame Reviewed on: 1st October 2020

A friendly customer orientated buildig society

From the beginning when our broker recommended Hinckley & Rugby we have found them efficient and easy to deal with Even through the coronavirus crisis everything has been dealt with in a professional manner with the minimum of delay At a time when many companies are using the pandemic as an excuse Hinckley & Rugby have given this customer the confidence and reassurance needed My only regret is that I did not come across Hinckley & Rugby many years earlier Reviewed on: 13th August 2020

Excellent service

Very easy process helpful staff very quick to respond to emails even through this epidemic so I cannot fault the process in any way. Reviewed on: 26th July 2020

contact system

yesterday I filled information for someone to contact me leaving my mobile number as yet I have heard nothing, if this is how you conduct business from an adviser well either you can't be bothered or you are in undated. either way your customer service is much to be desired. Reviewed on: 22nd July 2020

Mortgage support

Helpful staff and always prompt in responding Reviewed on: 1st July 2020

Making contact really diffult

Hinckley and Rugby have provided a great service in the past. During COVID-19 (and yes I know it's a huge challenge for everyone) it is impossible, And if they send you a secure link to Egress.......good luck! It really shouldn't be this difficult. Reviewed on: 19th June 2020

Communication could be better

The people who work here are amazing. Jessica Lloyd in particular. However trying to find someone to speak to at HRBS before Jessica was almost impossible for me or my broker and delayed a lot of the Conveyancing process, call backs not made etc. Aside from this, they were very friendly, I appreciate their offering of a mortgage. Reviewed on: 2nd June 2020

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