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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.47 (372 reviews)

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4.56

Based on 372 reviews, last reviewed 10th May 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

H&R provided a flexible mortgage which suited my ne... H&R provided a flexible mortgage which suited my needs , many of the big banks building societies did not or has numerous restriction's. H&R customer... Read more Reviewed on: 10th May 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Your home is likely to be your largest financial purchase, so finding the right lender is key. We collect Hinckley & Rugby Building Society mortgage reviews to help you make an informed decision.

Hinkley & Rugby Building Society is a mutual organisation that provides a range of mortgage products. Before taking out a mortgage product, make sure that you’re confident with the terms, conditions and interest rates. Always contact the lender or an independent advisor if you have any questions or need help understanding your options.

Are you considering Hinckley & Rugby Building Society as your mortgage lender? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out what mortgage products homeowners have and how satisfied they have been throughout the term. Learn more about the customer service received and whether borrowers would recommend the lender to family and friends. All of this and more can be found in our Hinckley & Rugby Building Society mortgage reviews.

Did Hinckley & Rugby Building Society help you purchase your dream home? Share your experience with others by writing a review. Tell us why you chose Hinckley & Rugby Building Society. Did you feel supported throughout the application process? Has the Society kept you up to date with any important mortgage news and changes? Would you recommend your mortgage product to family and friends? Write a Hinckley & Rugby Building Society mortgage review today.

Hinckley & Rugby Building Society Mortgages reviews (372)

Review of the Hinckley & Rugby Building Society, Mortgages:

Like talking to friends

Been with H&R for several years now and just remortgaged with them. It's such an easy process, and contacting the contracts team is like chatting with friends; they tell you what you need to know in an easy to understand, clear way without ant waffle. So nice to call a company that you can talk to real people. Mortgage rates always good. Our remortgage was dealt with by Simone, who was efficient and friendly and made the process quick and easy. I would definately recommend. Reviewed on: 24th September 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 26th September 2022

Getting me mixed up with another lender

Getting me mixed up with another lender Reviewed on: 3rd February 2024

Reply from Hinckley & Rugby Building Society Hi Jo - not sure if you intended to leave this review for us, however should you wish to speak to a member of our team for any clarification, please do not hesitate to get in touch, we'd be happy to help. https://www.hrbs.co.uk/contact-us/ Response date: 7th February 2024

Great Service

Thank you again Simone for being so helpful and polite. Great customer experience. Reviewed on: 30th January 2024

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words Ian! It's a pleasure to hear that you had a great experience with the service offered by Simone. We strive to provide helpful and polite assistance, and your positive feedback reaffirms that we're on the right track. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th February 2024

Filling in information on line a pain and takes so m...

Filling in information on line a pain and takes so much time Reviewed on: 23rd January 2024

Reply from Hinckley & Rugby Building Society Hi Joseph, Thank you for taking the time to get in touch and pass on your thoughts about the service you received from the Society. We’re always looking to make our processes as efficient as possible so it would be great to better understand your frustrations with the online form you refer to. Please consider getting in touch with our team at your convenience so we can discuss this. https://www.hrbs.co.uk/contact-us/ If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 24th January 2024

Excellent team member who was very helpful and knowl...

Excellent team member who was very helpful and knowledgable. Reviewed on: 19th January 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch to tell us about the service you received from our mortgage team Mr Hall. We work hard to ensure our teams are equipped with all they need to help our members, so it’s great to hear feedback like this. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 24th January 2024

Very polite customer service and never a problem whe...

Very polite customer service and never a problem when calling. Reviewed on: 18th January 2024

Reply from Hinckley & Rugby Building Society Hi Lee, thanks for passing on your feedback, your time and comments are appreciated. It’s great to hear you’ve been happy with the service you’ve received form our mortgage team. If you are interested in helping us shape the products and services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 19th January 2024

Great all round customer service

All my interactions with HRBS have been handled in a very professional and friendly way. The information I have received is always easy to understand and focuses on the matter in hand. Response times to queries and actions is always very good and hold times when calling in are excellent. The call handler is always able to assist - no being passed around. Great service! Reviewed on: 17th January 2024

Reply from Hinckley & Rugby Building Society Thank you, Craig, for taking the time to get in touch to pass on your feedback. We are always working to make our processes and services as efficient as possible and believe our members should be able to speak to our teams without frustration and unnecessary barriers. It’s heartening to hear this is what is being delivered and that it is valued. If you are interested in helping us shape the products and services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 19th January 2024

Pleasent

Pleasant & very easy to communicate with Reviewed on: 12th January 2024

Reply from Hinckley & Rugby Building Society Thank you for your feedback Mario, it’s great to hear our communications have been friendly and effective. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th January 2024

Mortgage Questions

Simone was helpful, knowledgeable and professional. She made time to answer my mortgage questions and ensured I was happy with the answers. She followed up by emailing information quickly. Thanks for great service today Reviewed on: 10th January 2024

Reply from Hinckley & Rugby Building Society Hello Mark, thank you so much for this feedback about the service you received from Simone in our mortgage team. We’re really happy to hear our communications were clear and timely and it’s always very encouraging to hear comments like this and a pleasure to pass them on to individuals. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th January 2024

Good service!

Good! Great communication! advisor we spoke with helped us with all questions we had! Reviewed on: 9th January 2024

Reply from Hinckley & Rugby Building Society Thank you so much for your comments. Our team works hard to provide excellent communication and support, so we're really happy to hear that you had a positive experience and that our advisor could assist you with all your questions. If you ever need anything else, please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th January 2024

Friendly and helpful staff, don't have to wait long...

Friendly and helpful staff, don't have to wait long for your call to be answered. Reviewed on: 9th January 2024

Reply from Hinckley & Rugby Building Society Thank you for your feedback Melissa, it’s great to hear you didn’t wait long for your calls to be answered and you found our team friendly and helpful. That’s exactly the type of service we’re aiming to provide to all of our valued members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th January 2024

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