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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1347 reviews)

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4.81

Based on 1,347 reviews, last reviewed 11th Mar 2025

22% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Personal service Bev from Nuneaton phoned to advise me I'd not sent all the necessary documents and was most helpful when I visited the office Reviewed on: 11th March 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1347)

Review of the Hinckley & Rugby Building Society, Savings:

Great branch

Helpful and friendly staff, easy experience of opening an accounr Reviewed on: 1st December 2024

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to pass on your comments about our Rugby branch. It’s great to hear you found the account opening process straightforward and our staff friendly. We look forward to serving you in the future, please do not hesitate to reach out if we can be of any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th December 2024

Opening account.

Was very easy opening account, and a fairly local branch if I needed to visit, but everything was completed over the phone, security checks etc. Reviewed on: 11th June 2024

Reply from Hinckley & Rugby Building Society Hello Leocar It’s great to hear you found our account opening process over the phone efficient and easy. We’d be more than happy to welcome you in our branch whenever you’d like to speak to us face to face or would like to utilise our in-branch services. Thank you for choosing the Society to look after your savings. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th June 2024

Jeanette looked after me and my savings, with expert...

Jeanette looked after me and my savings, with expert ease! I'm looking forward to my next meeting! Reviewed on: 11th June 2024

Reply from Hinckley & Rugby Building Society Hello, Thank you taking the time to pass on your comments about the service you received from Jeanette. She is a real asset to the team, we’re very pleased you felt you were in capable hands, and that you’re already thinking about your next visit. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th June 2024

Friendly service

On my latest visit all the staff were very helpful and it was nice to recieve a one to one service Reviewed on: 11th June 2024

Reply from Hinckley & Rugby Building Society Hi Wendy Thank you for providing your thoughts on the service you received at our Rugby branch. We pride ourselves on a truly personal service, and our teams will happily take the time to speak to you privately should you need to. It’s good to hear you left our offices satisfied with your visit. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th June 2024

Great customer service

Lucy's customer service was excellent. She was polite, professional and didn't mind engaging in a laugh. Reviewed on: 7th June 2024

Reply from Hinckley & Rugby Building Society Hi Gary Thanks for taking the time to provide your feedback. It’s great to hear you were happy with your trip to our Coalville branch, and the service you received from Lucy. Always nice to find capable people with a little personality isn’t it. I will happily pass on your comments to her directly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th June 2024

Little if no waiting time when contacting them by ph...

Little if no waiting time when contacting them by phone. Always polite and helpful. Reviewed on: 4th June 2024

Reply from Hinckley & Rugby Building Society Hi Pauline, thank you for your comments regarding our service levels. We aim to ensure all calls are answered promptly and, of course, that the service you receive is of a high standard. It’s great to hear you found the team both friendly and helpful. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th June 2024

Personable and informative

Very pleasant interactions over the phone, felt personable and kept me on the loop Reviewed on: 3rd June 2024

Reply from Hinckley & Rugby Building Society Hi James, Thanks so much for your feedback, it’s great to hear you found the service you received over the phone from our team retained the personal approach we offer in branch. We take pride in the service we provide to our members, no matter how they choose to deal with us, so it’s always encouraging to receive these types of comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th June 2024

Welcoming branch

Welcoming branch where my privacy was respected. Reviewed on: 1st June 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your comments regarding our Lutterworth branch – we’re very happy to hear you felt welcomed and your privacy respected. We understand the conversations we have with our members can often be of a personal nature so aim to provide whatever setting makes the individual feel comfortable. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th June 2024

Good personal customer experience

Good customer experience even though there was a slight hiccup with one aspect of the process. The staff were apologetic and ready to help to complete the process to mutual satisfaction. They made the customer experience feel personal for us. Reviewed on: 28th May 2024

Reply from Hinckley & Rugby Building Society Hi Carol Thank you for taking the time to pass on your comments regarding the service you received from our team in Hinckley. We’re pleased to hear that despite the slight issue you encountered we were able to deliver a positive, personal experience. Should you need any further assistance please do not hesitate to get in touch. Thank you for choosing to save with the Society. Response date: 30th May 2024

The staff and service at H&R Rugby is excellent.

The staff at H&R Rugby are excellent. Very friendly, very helpful and very efficient. I previously opened a 180 day notice savings account with H&R and have now opened a 180 day notice cash ISA with them. I was unaware, until the staff pointed out, that I could actually transfer the funds from the savings account direct into the cash ISA thus keeping me below the £1,000 tax threshold so thank you. Very pleased with the personal service from H&R. Reviewed on: 24th May 2024

Reply from Hinckley & Rugby Building Society Hi Allan Thank you for taking the time to pass on your feedback about our team in Rugby. It’s great to hear the team were able to assist you with your savings and keep things as efficient as possible for you. Should you need any further assistance with your new ISA, or any of your savings please do not hesitate to get back in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 28th May 2024

Personal touch

Always a great experience in branch, friendly and knowledgable staff. Always go the extra mile such a personal service. Reviewed on: 21st May 2024

Reply from Hinckley & Rugby Building Society Hi Mrs B, Thank you for your feedback regarding the service you receive from our team in Rugby, it’s great to hear you find them both friendly and knowledgeable, and we’re always encouraged to hear our service described as personal, as we believe that is exactly as it should be. ' We appreciate you taking the time to share your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 28th May 2024

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