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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1330 reviews)

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4.82

Based on 1,330 reviews, last reviewed 14th Feb 2025

37% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Very easy to open accounts and staff very helpful Very easy to open accounts and staff very helpful Reviewed on: 14th February 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1330)

Review of the Hinckley & Rugby Building Society, Savings:

Liam was very clear with all his questions and his c...

Liam was very clear with all his questions and his communication skills was to a highest level Reviewed on: 22nd July 2024

Reply from Hinckley & Rugby Building Society Hi Alan Thanks so much for your feedback about the service you received from Liam. It’s great to hear you found his communication skills of a high standard and he was able to answer all your questions. He is an asset to our branch team and we’ll happily share your comments with him directly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd August 2024

Very easy website and helpful over the phone

Opened account easily , All very efficient Reviewed on: 6th December 2023

Reply from Hinckley & Rugby Building Society We are really happy to hear you found our website easy to use and the process of opening an account with us simple. Thank you for choosing to save with the Society and taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Professional, easy and straightforward

Even though they were busy the staff took the time to run through everything, extremely knowledgeable about the accounts, explained everything clearly Reviewed on: 5th December 2023

Reply from Hinckley & Rugby Building Society Thanks for taking the time to pass on your thoughts about the service you received at our Coalville branch. It’s great to hear our staff provided the type of service you should expect. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

The gentleman new what we needed and was polite and helpful

We came in and were able to get the product we required Reviewed on: 5th December 2023

Reply from Hinckley & Rugby Building Society Thanks for your feedback about the service you received from our Castle Street branch – it’s wonderful you decided to save with the Society and we appreciate you taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Not writing anything

Don’t force me into writing anything. Reviewed on: 5th December 2023

Reply from Hinckley & Rugby Building Society Thank you for your review, it's great to see you felt we were worthy of 5 stars! Response date: 5th December 2023

Very good customer service

The people I spoke to at the branch were very helpful and professional Reviewed on: 4th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch to tell us about the service you received. It’s great to hear you found our team professional and helpful. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 5th December 2023

Helpful and friendly service

Helpful and happy to help. excellent branch with excellent staff! Reviewed on: 4th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch to tell us about the service you received. Our teams work hard to ensure the service they provide is of a high standard, so it’s great to hear this type of feedback direct from our members. We will make sure that this is shared with our Coalville branch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 5th December 2023

Simple to understand and operate. Efficiently set up with no delays

Hrbs kept in touch all the way through setting up the account and explained things well by email. Reviewed on: 4th December 2023

Reply from Hinckley & Rugby Building Society Thank you for providing your feedback on the service you received, we’re very happy to hear you decided to save with the Society and that you found our everything simple and efficient. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th December 2023

Savings made easy

With no smart 'phone, and unwilling to use on-line banking, it is refreshing to find a company that still uses 'old fashioned' post and telephone for accounts, when access to a branch is inpracticle. Not only was the entire process very simple but the response time from Hinckley & Rugby was an impressive two days from application to pass book. Well done, and thank you! Reviewed on: 4th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your comments regarding the service you received. We are working hard to ensure that all of our members can deal with us in the manner they are comfortable with, which includes the more traditional methods you note. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th December 2023

Excellent Customer Service

I didn’t have to wait long in the branch to be seen. And the member of staff at the desk was knowledgeable, helpful and friendly - I couldn’t ask for more. With so much terrible/non existent customer service virtually everywhere, it was a refreshing change. Thank you. Reviewed on: 2nd December 2023

Reply from Hinckley & Rugby Building Society It’s fantastic to hear you were dealt with promptly and that you enjoyed the personal service you received, we too believe it’s important this is maintained. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th December 2023

Efficient friendly service

I opened a fix term saver. Even though there is no App with this product every step was simple & efficient and my account was opened in a couple of days. I felt comfortable with the level of security too. The staff at H&R B.S. were so lovely and friendly and happy to answer all of my questions. Reviewed on: 1st December 2023

Reply from Hinckley & Rugby Building Society Thank you for your comments about the service you’ve received from the Society. It’s good to hear you felt confident in our security measures and that your request was dealt with promptly. Please be assured we are looking to provide more online services for our savers in the near future, so we are able to cater more fully to all of our valued members. We will, of course, be sharing news of new facilities as soon as they are ready to be launched. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th December 2023

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