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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1328 reviews)

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4.81

Based on 1,328 reviews, last reviewed 10th Feb 2025

43% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Rita was very helpful, very clear and took me throug... Rita was very helpful, very clear and took me through a number of options re opening a new savings account. She was very polite and smiley, as were h... Read more Reviewed on: 10th February 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1328)

Review of the Hinckley & Rugby Building Society, Savings:

Helped to Open a New Account

Liam was very helpful, ensuring that I was aware of the terms and conditions that applied to the account that I wished to open. He was efficient and friendly, explaining the process involved and ensuring that my questions were answered. Reviewed on: 24th January 2025

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to tell us about the service you received from Liam. It’s great to hear he provided you with all the information you needed and was friendly while doing so – that’s exactly what we want to hear! I am sure he would have mentioned we’re right here should you need any further help or think of any more questions you'd like answering. Please don’t hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 31st January 2025

Staff always helpful, friendly and professional

Staff always helpful, friendly and professional Reviewed on: 17th December 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide us with this encouraging feedback. It’s great to hear the staff are consistently helpful, friendly and professional, that’s exactly the type of service we aim to provide to for our members every time they get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 3rd January 2025

Hollie was excellent at providing detailed info of t...

Hollie was excellent at providing detailed info of the Savings investment chosen.Very pleasant and polite. Reviewed on: 10th December 2024

Reply from Hinckley & Rugby Building Society Hi Oliver, Thank you for taking the time to pass on your comments about the service you received from Hollie at our Rugby branch. It’s good to hear you were provided with detailed information about our savings products and that Hollie’s manner was as we’d expect from our team. We will ensure that your feedback is shared with Hollie and the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th December 2024

Drop in your Local

The staff at our local branch hear in Coalville were fantastic helpful & very responsive to our needs Please keep local branches open!! Face to face is good for older people who are not computer savvy. Reviewed on: 10th December 2024

Reply from Hinckley & Rugby Building Society Hi David, Thank you for providing your feedback. It’s great to hear how highly valued our branches are and what a great service you received from our team in Coalville. We are committed to maintaining our face to face services and providing choice for our members, making sure we are catering to everyone’s needs and preferences. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th December 2024

Nice branch

Assistant in coalville branch very helpful... Reviewed on: 9th December 2024

Reply from Hinckley & Rugby Building Society Hi Christopher, It’s great to hear you found our team in Coalville helpful and you had a good experience in our branch. Thank you for taking the time to pass provide us with your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th December 2024

Exceptionally helpful staff member, whose advice I v...

Exceptionally helpful staff member, whose advice I valued Reviewed on: 2nd December 2024

Reply from Hinckley & Rugby Building Society Hi Bee, It’s wonderful to hear you found our team in Lutterworth really helpful. Thank you for taking the time to pass on your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th December 2024

Great branch

Helpful and friendly staff, easy experience of opening an accounr Reviewed on: 1st December 2024

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to pass on your comments about our Rugby branch. It’s great to hear you found the account opening process straightforward and our staff friendly. We look forward to serving you in the future, please do not hesitate to reach out if we can be of any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th December 2024

Beverley at Nuneaton branch was friendly and vey hel...

Beverley at Nuneaton branch was friendly and vey helpful.. Reviewed on: 8th November 2024

Reply from Hinckley & Rugby Building Society Hello Alan, Thank you for getting in touch to tell us about the service you received at our branch in Nuneaton. We’re very happy to hear Beverley was both helpful and friendly, that’s exactly the type of service we want to provide for our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 21st November 2024

The staff in south Wigston are very approachable, fr...

The staff in south Wigston are very approachable, friendly and professional. Reviewed on: 4th November 2024

Reply from Hinckley & Rugby Building Society Hi Lucinda, Thank you for your encouraging feedback about our team in South Wigston. It’s always great to hear our teams described in this way, as our main priority will always be providing our highly valued members with the best possible service, and we believe our branch teams are very well placed to do so. Should you need any further assistance please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th November 2024

Transferring money from maturing to a new savings bond

Transferring money from a maturing savings bond to a new savings was a very simple process, which worked perfectly by post Reviewed on: 31st October 2024

Reply from Hinckley & Rugby Building Society Hi John, Thank you for taking the time to pass on your comments about the service you received when dealing with your maturing savings. Great to hear the process went smoothly for you and its great to hear we were able to offer you a suitable safe home for your savings again. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th November 2024

Excellent customer service

Excellent customer service. It’s great being able to talk to a real person in the UK, rather than a bot or someone the other side of the world. Reviewed on: 27th October 2024

Reply from Hinckley & Rugby Building Society Hi Louise, Thank you for your feedback. We are very proud of locally based teams and the personal service they offer. We’re happy to hear you found our service to be of a high standard. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th November 2024

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