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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1330 reviews)

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4.82

Based on 1,330 reviews, last reviewed 14th Feb 2025

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Very easy to open accounts and staff very helpful Very easy to open accounts and staff very helpful Reviewed on: 14th February 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1330)

Review of the Hinckley & Rugby Building Society, Savings:

Liam was very clear with all his questions and his c...

Liam was very clear with all his questions and his communication skills was to a highest level Reviewed on: 22nd July 2024

Reply from Hinckley & Rugby Building Society Hi Alan Thanks so much for your feedback about the service you received from Liam. It’s great to hear you found his communication skills of a high standard and he was able to answer all your questions. He is an asset to our branch team and we’ll happily share your comments with him directly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd August 2024

Efficient application process

Unfortunately I was required to provide further documentation as part of the checks to open an account which I had done via postal application. That said, I found the telephone contact made to sort this out to be polite and efficient. It was reassuring to receive regular contact via phone about the progress of my successful application. Reviewed on: 28th November 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your feedback with us. It's great to hear you had a good experience with our staff over the phone and we will look into the point you raised around documentation you had to provide. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th November 2023

Good to speak to someone on the end of the phone

I thought I was being transported to a different decade .. opening up an account was easy and I’m getting a passbook … haven’t had one of those for years ! Everyone was very helpful. Reviewed on: 28th November 2023

Reply from Hinckley & Rugby Building Society Thank you for your feedback, we really appreciate your time. It's great to hear you found it nice and easy to open an account with us, we pride ourselves on being available for our members to speak to us directly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

Opening an account at Coaville Branch

I have current and savings acounts with the Coalville bank branch of Lloyds bank. With possible closure of the branch, I decided to check out the remaining local financial institutions particularly for savings. A few weeks ago, I checked with the Coalvile branch of the H & R Building Society of their closure, they said no. On Saturday 25th November I went in to open a savings account. I had the various savings accounts explained to me, decided on the one to suit my needs and within 1/2 an hour the account was open. The member of staff was very personable and I was 100% happy with service I had received. Reviewed on: 27th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for sharing this great experience with us - remaining on the high streets of the towns and villages we serve is something we're really passionate about, and we're thrilled to have you on board. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

They did everything perfectly from the first phone call till the end

A big thank you to all the staff we dealt with at Hinckley and Rugby, Rugby branch. The A Team top marks to you all Reviewed on: 27th November 2023

Reply from Hinckley & Rugby Building Society Thank you for your positive review, we really appreciate the time you took to share this with us! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

quick acknowledgment of savings account application

Received a phone call on the same day that my application reached the building society, confirming receipt and that the new account was being opened. Very efficient and friendly. Reviewed on: 27th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your feedback about the service you received when opening an account. It's great to hear you had a good experience. Response date: 29th November 2023

Excellent customer service

All the staff in branch were knowledgeable and helpful. They kept in constant contact and worked tirelessly to ensure I got the best saving product available. Thank you! Reviewed on: 26th November 2023

Reply from Hinckley & Rugby Building Society Thank you for your feedback, it's great to hear you received great service from our branch. It's something we pride ourselves on. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

Product great but application etc should be online

bit like a dinosaur on the process of opening the account should befall online like others.... Reviewed on: 26th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your feedback about our product and application process. Rest assured we are always actively looking at ways to make saving with us easier, and we will share updates as and when we have them! Watch this space. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

Savings Bond

I opened a 3 year savings bond today at Hinckley and Rugby BS and found the whole process quick and easy. Everyone knew what they were doing and the whole process took less than 20 minutes. Attractive rate and First Class service! Reviewed on: 25th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your feedback, we really appreciate it. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

The personal touch

Outstanding customer service. Really caring staff, who go out of their way to keep you advised of H&R due process of account opening. Impressive in the impersonal, digital, online world. Very inclusive and reassuring. Reviewed on: 25th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for your feedback, we appreciate your time in sending this through! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

Fantastic Personal Pragmatic Service from a Proper Building Society

The calls are picked up swiftly and all of the team provide every assistance within an impossible and highly frustrating regulatory framework. The proactivity in terms of calls from them to navigate through the forms and identity verification in the context of the timeframes in a dynamic interest rate environment is exceptional. We sacrificed a small amount of interest in the last few savings decisions because the team at H&R make life so much easier and instill such confidence. Reviewed on: 24th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your feedback about the service you received from our team at Castle Street. We’re very pleased to hear they were able to help you navigate the requirements of your transaction, and we are very happy to hear you chose to save with the Society due to your confidence in our people. Please be assured we will share this feedback with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 24th November 2023

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