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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1327 reviews)

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4.81

Based on 1,327 reviews, last reviewed 29th Jan 2025

41% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Opening a new account The business of opening a new account was smoothly and efficiently dealt with and staff were most helpful in helping fill out the paperwork. As we ar... Read more Reviewed on: 29th January 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1327)

Review of the Hinckley & Rugby Building Society, Savings:

I recently applied for a mortgage with HINCKLEY AND...

I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpectedly reduced to £273,000 without a clear explanation. Despite paying a £199 application fee, I have yet to receive a refund, despite multiple attempts to contact customer service. This sudden change caused significant stress and wasted valuable time. I believe the lender's initial assessment was flawed, as the discrepancy of £15,000 is too large to be attributed to a simple error. Additionally, I am disappointed that my bonus was not fully considered in the initial decision-making process. If you are considering applying for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY, I would advise caution. Their lack of transparency, inconsistent communication, and failure to address customer concerns have left me feeling frustrated and dissatisfied Reviewed on: 4th October 2024

Reply from Hinckley & Rugby Building Society Hi Amila, I am sorry to hear about your disappointment with the service you received and thank you for bringing this to our attention. I have made enquiries with our customer service team and understand this is now with our complaints team and being dealt with accordingly. However, should you wish to get in touch with any further details please email [email protected]. Thanks again for taking the time to get in touch and sharing your feedback. Response date: 9th October 2024

They did everything perfectly from the first phone call till the end

A big thank you to all the staff we dealt with at Hinckley and Rugby, Rugby branch. The A Team top marks to you all Reviewed on: 27th November 2023

Reply from Hinckley & Rugby Building Society Thank you for your positive review, we really appreciate the time you took to share this with us! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

quick acknowledgment of savings account application

Received a phone call on the same day that my application reached the building society, confirming receipt and that the new account was being opened. Very efficient and friendly. Reviewed on: 27th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your feedback about the service you received when opening an account. It's great to hear you had a good experience. Response date: 29th November 2023

Excellent customer service

All the staff in branch were knowledgeable and helpful. They kept in constant contact and worked tirelessly to ensure I got the best saving product available. Thank you! Reviewed on: 26th November 2023

Reply from Hinckley & Rugby Building Society Thank you for your feedback, it's great to hear you received great service from our branch. It's something we pride ourselves on. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

Product great but application etc should be online

bit like a dinosaur on the process of opening the account should befall online like others.... Reviewed on: 26th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your feedback about our product and application process. Rest assured we are always actively looking at ways to make saving with us easier, and we will share updates as and when we have them! Watch this space. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

Savings Bond

I opened a 3 year savings bond today at Hinckley and Rugby BS and found the whole process quick and easy. Everyone knew what they were doing and the whole process took less than 20 minutes. Attractive rate and First Class service! Reviewed on: 25th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your feedback, we really appreciate it. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

The personal touch

Outstanding customer service. Really caring staff, who go out of their way to keep you advised of H&R due process of account opening. Impressive in the impersonal, digital, online world. Very inclusive and reassuring. Reviewed on: 25th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for your feedback, we appreciate your time in sending this through! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

Fantastic Personal Pragmatic Service from a Proper Building Society

The calls are picked up swiftly and all of the team provide every assistance within an impossible and highly frustrating regulatory framework. The proactivity in terms of calls from them to navigate through the forms and identity verification in the context of the timeframes in a dynamic interest rate environment is exceptional. We sacrificed a small amount of interest in the last few savings decisions because the team at H&R make life so much easier and instill such confidence. Reviewed on: 24th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your feedback about the service you received from our team at Castle Street. We’re very pleased to hear they were able to help you navigate the requirements of your transaction, and we are very happy to hear you chose to save with the Society due to your confidence in our people. Please be assured we will share this feedback with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 24th November 2023

opening an account

very straight forward process to open the account. all information needed is available on line Reviewed on: 23rd November 2023

Reply from Hinckley & Rugby Building Society Thank you for providing your thoughts about the service you received from our team in Lutterworth. It’s always great to hear you found our process to be straightforward and our staff to be friendly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 24th November 2023

Competitive rates, excellent customer service

Welcome phone call to acknowledge receipt of application for a savings account. My only comment is that the Society asks for hardcopy applications rather than the online application process offered by many competitors, and issue of a passbook is definitely a traditional - perhaps outdated - business model, though no doubt welcome to customers that are less digitally confident Reviewed on: 23rd November 2023

Reply from Hinckley & Rugby Building Society Thank you very much to pass on your thoughts about the service you received from our team and the way in which it is offered. Please be assured we are looking to provide more online services for our savers in the near future, so we are able to cater more fully to all of our valued members. We will, of course, be sharing news of new facilities as soon as they are ready to be launched. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 24th November 2023

Very efficient

Sent the form off on a Monday got a phone call Wednesday to say account has been opened and received email on Thursday to confirm pass book in post . Brilliant service thank you Reviewed on: 23rd November 2023

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to pass on your thoughts about the service you received from our team in Lutterworth. It’s great to hear that everything was dealt with efficiently and that you received your new account passbook safely and promptly. Thank you for choosing to save with the Society. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 24th November 2023

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