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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1327 reviews)

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4.81

Based on 1,327 reviews, last reviewed 29th Jan 2025

41% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Opening a new account The business of opening a new account was smoothly and efficiently dealt with and staff were most helpful in helping fill out the paperwork. As we ar... Read more Reviewed on: 29th January 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1327)

Review of the Hinckley & Rugby Building Society, Savings:

I recently applied for a mortgage with HINCKLEY AND...

I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpectedly reduced to £273,000 without a clear explanation. Despite paying a £199 application fee, I have yet to receive a refund, despite multiple attempts to contact customer service. This sudden change caused significant stress and wasted valuable time. I believe the lender's initial assessment was flawed, as the discrepancy of £15,000 is too large to be attributed to a simple error. Additionally, I am disappointed that my bonus was not fully considered in the initial decision-making process. If you are considering applying for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY, I would advise caution. Their lack of transparency, inconsistent communication, and failure to address customer concerns have left me feeling frustrated and dissatisfied Reviewed on: 4th October 2024

Reply from Hinckley & Rugby Building Society Hi Amila, I am sorry to hear about your disappointment with the service you received and thank you for bringing this to our attention. I have made enquiries with our customer service team and understand this is now with our complaints team and being dealt with accordingly. However, should you wish to get in touch with any further details please email [email protected]. Thanks again for taking the time to get in touch and sharing your feedback. Response date: 9th October 2024

90 day cash isa

Had to go into 2 branch H/R society to process my isa. due to not having my national insurance number on the system, my local branch, then asked me all the details again, it wasn't a 5minute job, they do seem to have staff that are not to sure of the procedures ie, training younger people Reviewed on: 31st October 2023

Reply from Hinckley & Rugby Building Society Thank you so much for providing us with this valuable feedback regarding the service you received when dealing with your ISA account. I understand the branch manager has been in touch with you to discuss your comments. I hope this has clarified any duplication of information which was requested and you are reassured of the service you can expect from our teams. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd November 2023

KC

Staff in the Lutterworth branch are always exceptionally polite and helpful. My late Mum was always well looked after by the cashiers and because of this I have opened an account at the branch. It's great to have a local branch to be able to go in to rather than relying on on-line services. Reviewed on: 30th October 2023

Reply from Hinckley & Rugby Building Society Thank you for letting us know about the service both you and your Mum received from our team in Lutterworth, it’s very heartening to hear the way we looked after your mother meant you then chose to save with us too. I am very sorry to hear of your mum’s passing. We too believe the personal service we can deliver in our local branches plays an important role in the service we can offer our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 31st October 2023

Service like it used to be.

Went in to Hinckley & Rugby Building Society to sort out my husbands savings account. I was able to take the necessary forms home for him to complete. The whole process was really easy and it was so nice to be able to complete it over the counter without waiting several weeks for an appointment. The lady who dealt with it was very helpful. Reviewed on: 30th October 2023

Reply from Hinckley & Rugby Building Society It’s great to hear the service you received from our team in Nuneaton was efficient and hassle free, without the requirement for appointments. Thank you very much for taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 31st October 2023

Friendly, professional and efficient

Went in the Lutterworth branch to enquire about opening fixed rate bonds and I was given all the information in a helpful and professional way and came away with the relevant leaflets and forms. An appointment was also made for me to ask further questions and discuss the bonds. I was very happy with the information given and proceeded with opening three bonds dealt with very effi ciently and professionaly by Jo. Reviewed on: 30th October 2023

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to get in touch to tell us about the service you received from Jo at our branch in Lutterworth. It’s great to hear our people have made such a good impression and to pass on comments like this to the individual is a pleasure. It’s also great to hear you have chosen to place your savings with the Society. We will ensure that your comments are shared with Jo and her manager. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 31st October 2023

Fast friendly service

Popped in to open another savings account, was dealt with in a very friendly and efficient manner. Excellent. Reviewed on: 29th October 2023

Reply from Hinckley & Rugby Building Society It’s lovely to hear your experience at our South Wigston branch was so positive, thank you for taking the time to let us know, and it’s great to hear you decided to open another savings account with the Society. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th October 2023

Opening and closing an account

Very helpful and pleasant staff. The cashier explained everything throughly. Reviewed on: 27th October 2023

Reply from Hinckley & Rugby Building Society Thank you for letting us know about your experience at our South Wigston branch. It’s good to hear our staff explained everything fully and you found our service professional and pleasant, it’s always great to hear feedback like that. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 27th October 2023

Excellent and informative service. Need to retain Branch Network.

Easy to make appointment, friendly and knowledgeable staff. Reviewed on: 26th October 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your feedback and thoughts regarding our services. We believe our branch network is a really important channel for us to maintain for our members, so we are pleased to hear you feel the same. It’s also great to hear you found our team knowledgeable and friendly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 26th October 2023

Standards of Service

I recently opened an account with H&R BS, initially online. I raised a query an online query about the A/C and someone actually rang me with the answers. Amazing in this day and age. If this had been my main bank (Santander) I would have had to drive to Nuneaton to speak to a real person. Reviewed on: 26th October 2023

Reply from Hinckley & Rugby Building Society Thank you for this insightful and detailed feedback. We’re really pleased to hear you were impressed with the way we dealt with your query. We believe in personal service without barriers regardless of how you choose to do business with us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 26th October 2023

opening a savings account

Very good and professional. Nice to walk in a branch and open an account without staff looking astonished and asking you to return in 2 weeks after making an appointment first. Lovely traditional branch. Reviewed on: 24th October 2023

Reply from Hinckley & Rugby Building Society It’s great to hear you had such a positive experience when opening your account at our Lutterworth branch. We’re always happy to welcome our members and, of course, open accounts – no appointment necessary! Thank you for taking the time to provide your feedback to us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2023

Staff very helpful.

Staff just fab knew what they were doing. Reviewed on: 24th October 2023

Reply from Hinckley & Rugby Building Society Many thanks for taking the time to pass on your thoughts about the service you received from our team at South Wigston. It’s great to hear you found them to be helpful and well informed. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2023

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