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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1337 reviews)

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4.82

Based on 1,337 reviews, last reviewed 28th Feb 2025

8% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Visit to Lutterworth Branch We popped into the Lutterworth branch to inquire about opening some sort of account. We came out with an account chosen and opened. Natalie talk us t... Read more Reviewed on: 28th February 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1337)

Review of the Hinckley & Rugby Building Society, Savings:

Rita was very helpful, very clear and took me throug...

Rita was very helpful, very clear and took me through a number of options re opening a new savings account. She was very polite and smiley, as were her colleagues present also. So all in all, very glad I chose H&R and the South Wigston branch, to put my money away, so many thanks! Nigel. Reviewed on: 10th February 2025

Reply from Hinckley & Rugby Building Society Hi Nigel, Thanks for taking the time to tell us about your experience with Rita and the team at our branch in South Wigston. Its great to hear everyone was welcoming and that you managed to find a suitable home for your savings. We’re very happy you chose to save with the Society and if we can be of any further assistance please don’t hesitate to contact us or pop in to any of our branches. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th February 2025

30 Month Fixed Rate Bond

When my two year fixed rate bond expired I needed a new investment product and this is perfect. The customer service I have received, both by letter and by telephone, has been swift, friendly and efficient. Reviewed on: 26th April 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 28th April 2023

Great Service

Very informative honest customer service. Reviewed on: 25th April 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 26th April 2023

Lowered interest rate when others are increasing!

The Hinckley and Rugby BS only launched this account paying 4.75% interest less than 3 months ago. Now I’m informed that the rate is being reduced to 4.25%. This is at a time when all other banks and Building societies are increasing their rates. My view is that this was a deliberate higher rate initially to attract new customers and they intended all along to reduce the rate shortly afterwards. Of course they will rely on the fact that 4.25% is still a good rate and customers can’t be bothered to close their accounts. Disgusting and unethical strategy. Reviewed on: 21st April 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide feedback, we would like to request that you contact our complaints team at [email protected] to discuss the concerns you have raised further Response date: 26th April 2023

All good

Helpful and informative attention from staff. Good follow up by e mail. Reviewed on: 21st April 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 24th April 2023

Prompt and personal

The old fashioned, face to face service has been a delight. Opening the account was easy and each part of the process has been completed quickly. The communication along the way has been exemplary. Reviewed on: 19th April 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 24th April 2023

Efficient service, good savings product.

Application form provided very quickly by post, simple to complete and return to a branch office. Received a phone call within 48 hours with a security question from a staff member at the branch office and the account was then opened and passbook received just a few days later. Great to be able to deal with local staff by phone. Very happy with the savings rate offered. Reviewed on: 19th April 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 24th April 2023

Excellent experience

I opened a new savings account. The process was very straight-forward. The staff were friendly, efficient and took care to explain the account to me. The new pass book arrived with a couple of days. Overall it was an excellent service. Reviewed on: 19th April 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 24th April 2023

Service

EXCELLENT SERVICE FROM HInckley & Rugby telephone customer service. Reviewed on: 19th April 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 19th April 2023

Grandchildren savings account

Excellent and informative service. A breath of fresh air actually having a face to face conversation with a human being. Thankyou Gary and Jamie for your help setting up grandchild’s savings account. Reviewed on: 18th April 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 19th April 2023

Excellent Service

Excellent service and very good rate on regular savings. Reviewed on: 18th April 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 19th April 2023

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Hinckley & Rugby Building Society: Savings reviews

8% increase in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Hinckley & Rugby Building Society Savings reviews (1337)

Rita was very helpful, very clear and took me throug...

30 Month Fixed Rate Bond

Great Service

Lowered interest rate when others are increasing!

All good

Prompt and personal

Efficient service, good savings product.

Excellent experience

Service

Grandchildren savings account

Excellent Service

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