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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.86 (1990 reviews)

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4.86

Based on 1,990 reviews, last reviewed 21st Apr 2026

506% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

11%

Latest highest rating:

5

Pleasant support experience Helpful and friendly. Dealt with my issue promptly in a professional yet friendly manner. Reviewed on: 21st April 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1990)

Telephone customer service today was excellent

Telephone customer service today was excellent Reviewed on: 19th March 2026

Reply from Hinckley & Rugby Building Society Hi Julie. Thank you for your kind feedback! We're so glad to hear that you had an excellent experience with our telephone customer service. Providing helpful and efficient support is very important to us, and we’re thrilled to know we met your expectations. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

securing my account

I needed to check my account hadn't been compromised as some of my other online accounts had been. Lily Shepherd took me through the process in a professional and friendly way, complying with all the necessary security protocols and sorted the issue out for me. It was great to talk to a real person rather than having to try and navigate some automated chatbot Reviewed on: 19th March 2026

Reply from Hinckley & Rugby Building Society Hi John. Thank you for sharing your feedback! We're so glad to hear that Lily was able to help you through the process in a professional and friendly manner, ensuring all the necessary security protocols were followed. We agree, talking to a real person can make all the difference, and we’re pleased we could provide that personal touch when you needed it most. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

I have been having trouble logging into my account.

I have been having trouble logging into my account. Lily helped me through the process, which no fault of hers, which was a long process. I have, thanks to her k8nd assistance, been able to log insuccessfully. Thank you Reviewed on: 18th March 2026

Reply from Hinckley & Rugby Building Society Hi Sylvia. Thank you for your feedback! We're so pleased to hear that Lily was able to assist you with logging into your account. It’s great to know that her kind and patient assistance helped you get everything sorted. We truly appreciate your patience throughout! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Customer first service, the way it should be

Friendly competent staff that are always available to help. None of this phone and Internet nonsense Reviewed on: 18th March 2026

Reply from Hinckley & Rugby Building Society Hi Sue. Thank you for your wonderful feedback! We're so glad to hear that you've had such positive experiences with our excellent team. We agree, nothing beats having real people available to help when you need them, and we’re delighted to know our team has been there for you. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

online registration

although their was initial difficulties with their on line registration the customer service representative that sorted the problem was excellent Reviewed on: 18th March 2026

Reply from Hinckley & Rugby Building Society Hi Neil. Thank you for sharing your feedback! We're sorry to hear there were some initial difficulties with the online registration, but we're so glad that our team was able to resolve the issue for you. It’s great to hear that you found their support excellent — providing efficient and helpful service is a priority for us. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Helpful advice

The young lady on the phone literally took my hand and guided me through the problem i had and saw it to its conclussion. Reviewed on: 17th March 2026

Reply from Hinckley & Rugby Building Society Hi Leo. Thank you for your kind feedback! We're so pleased to hear that staff member was able to guide you through your issue and see it through to a successful conclusion. It’s great to know that you felt supported every step of the way — we always aim to provide that personal, helpful service. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Rita at South Wigston Branch very good in her job an...

Rita at South Wigston Branch very good in her job and excellent people skills. Reviewed on: 17th March 2026

Reply from Hinckley & Rugby Building Society Hi Rosalyn. Thank you for taking the time to share your feedback! We're so pleased to hear that Rita at our South Wigston Branch provided you with excellent service and demonstrated such strong people skills. We’re very proud of the team, and it’s great to know that Rita made a positive impression. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Online account issues

Although I have had problems setting up my online account, everyone I spoke to was polite and helped me to get the issue resolved. Feel that they understood what the problems were and were able to assist promptly and didn't feel like a call centre environment but more like a personal service. Reviewed on: 17th March 2026

Reply from Hinckley & Rugby Building Society Hi Sue. Thank you for taking the time to share your feedback with us. We're sorry to hear that you experienced some difficulties when setting up your online account, but we're really pleased that our team were able to support you and get everything resolved. It’s great to know that you found everyone you spoke to polite, understanding and prompt in assisting you, and that the service felt personal rather than like a typical call centre experience — that’s exactly what we aim to provide. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Call handler was polite and helpful.

Call handler was polite and helpful. Dealt with my problem efficiently and stayed on the line to check it was sorted. Reviewed on: 16th March 2026

Reply from Hinckley & Rugby Building Society Hi Nicola, Thank you for taking the time to share your feedback. We're delighted to hear that our call handler was polite and helpful, and that your query was dealt with efficiently. It’s especially pleasing to know they stayed on the line to ensure everything was fully resolved for you — that level of care is something we really value. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

New account for a WI group

I recently opened a new account for a WI group I belong to, as the bank we previously had an account with informed me the account was to be discontinued. They could not offer me an alternative account without us incuring high charges. Reviewed on: 16th March 2026

Reply from Hinckley & Rugby Building Society Hi Anne, Thank you for sharing your experience. We’re so glad you chose us to open a new account for your WI group, especially after your previous bank was unable to offer a suitable alternative. We understand how important it is to have a cost-effective solution, and we’re pleased we could provide you with an account that meets your needs without incurring high charges. If you need any further assistance or have questions about your account, we’re always here to help. Thank you again for choosing us! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th March 2026

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