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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2110 reviews)

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4.84

Based on 2,110 reviews, last reviewed 22nd Jul 2026

71% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Rita looked after us very well and talked us through... Rita looked after us very well and talked us through every step Reviewed on: 22nd July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2110)

Excellent member of staff...

Excellent member of staff spent one hour and eight minutes sorting out an application / password difficulty. It didn't appear to matter how long the problem took to solve, she was determined to solve it. And she did. Reviewed on: 14th April 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to share your feedback. I'm sorry to hear you had some issues with your application and password, however I am really pleased to hear you have now resolved this issue and had an overall positive experience with Hinckley & Rugby. If there is ever anything more we can support you with please let us know. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 15th April 2026

Friendly and Helpful

Evertime i have had dealings with H+R it has been very easy and with helpful staff.All my questions have been answered Reviewed on: 14th April 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to share your feedback. We are really pleased to hear you have had an overall positive experience with Hinckley & Rugby. If there is ever anything more we can support you with please let us know. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 16th April 2026

Very difficult to set up online access

Setting up online access involves a number of steps in a restricted timeframe. I found I kept having to go back to square one.. Reviewed on: 14th April 2026

help with online access and activation

call answered quickly, Alice had a friendly and helpful manner - remained on the line until I could successfully log in and verify my ID. Patient and kind. Reviewed on: 14th April 2026

POLITE AND PROFESSIONAL

Each time I visit my branch in Rugby I am met eith a smile. The staff are so patient and professional in their manner. Nothing is too much trouble. I recommend this Building Society to all. Reviewed on: 14th April 2026

Excellent Customer Service

We used H&RBS for the first time last year to purchase ISAs. The branch staff were friendly and knowledgeable. We valued having access to a branch in our village. Calls to customer support were answered promptly and queries addressed quickly. Reviewed on: 14th April 2026

You can see someone to discuss savings options

You can see someone to discuss savings options Reviewed on: 14th April 2026

Polite helpful assistants in Shop.

Polite helpful assistants in Shop. Gave me help to download my account to iPad as I didn’t find it easy. Reviewed on: 14th April 2026

I can visit a branch or ring and speak to a real per...

I can visit a branch or ring and speak to a real person. And everyone is exceptionally helpful. Keep up the great work. Reviewed on: 14th April 2026

5* service with very knowledgeable staff.

Very friendly staff. The lady was very efficient when given me advice about what I needed to know & what was the best account for my needs. Very knowledgeable about all the choices & made it easy to understand. 5* service from walking in the door to leaving. Reviewed on: 14th April 2026

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