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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1989 reviews)

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4.85

Based on 1,989 reviews, last reviewed 21st Apr 2026

505% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

11%

Latest highest rating:

5

Very good customer service. Very good customer service, can actually speak to a person which means a lot. Reviewed on: 21st April 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1989)

Excellent service

They always answer the phone, always very helpful and have good products. On this occasion as always all my questions were answered and my request carried out efficiently Reviewed on: 30th March 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for taking the time to share your feedback. We’re delighted to hear that our team consistently provide helpful service, answer your questions, and assist efficiently. It’s wonderful to know that, as always, your request was handled smoothly and that you are happy with our products. Your kind comments will be shared with the team. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 9th April 2026

Excellent customer service

Excellent customer service, answered straight away, friendly and efficient Reviewed on: 30th March 2026

Reply from Hinckley & Rugby Building Society Hi Gillian, Thank you for taking the time to share your feedback. We’re delighted to hear that you received excellent customer service and found our team friendly, efficient, and quick to respond. Providing a positive and timely experience for our members is very important to us, so your kind comments will be shared with the team. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 9th April 2026

Brilliant staff

The staff at Hinckley and Rugby are brilliant, they are always so welcoming, friendly and professional. Oli was very helpful when I visited the branch today, his communication and customer service is excellent! Reviewed on: 27th March 2026

Reply from Hinckley & Rugby Building Society Hi Victoria, Thank you for taking the time to share your feedback. We’re delighted to hear that our Hinckley and Rugby team continue to provide welcoming, friendly, and professional service. We’ll be sure to pass on your kind comments to him and the team. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 9th April 2026

Excellent customer services from Hinckley & Rugby.

Excellent customer services from Hinckley & Rugby. Rang previously and they were very responsive, polite and addressed by issue. Had a second follow up query that I emailed them about and they rang me back literally within 2 mins. Jennifer understood the issue and it was resolved quickly. She also explained what I needed to do and what documentation they wanted from me. Can really praise them enough to be honest! Thank you. Reviewed on: 27th March 2026

Reply from Hinckley & Rugby Building Society Hi Andy, Thank you for taking the time to share your detailed feedback. We’re thrilled to hear that our Hinckley & Rugby team provided such excellent service. It’s wonderful to know that Jennifer responded so quickly, understood your issue, and guided you clearly through what was needed. Your kind words mean a lot, and we’ll be sure to pass them on to Jennifer and the team – they’ll be delighted to hear them. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 9th April 2026

Jennifer Williams was courteous and very professional.

Jennifer Williams was courteous and very professional. She dealt with my query promptly and diligently Reviewed on: 27th March 2026

Reply from Hinckley & Rugby Building Society Hi Simon, Thank you for taking the time to share your feedback. We’re delighted to hear that Jennifer provided courteous and professional service and handled your query promptly and diligently. We’ll be sure to pass on your kind comments to Jennifer and the team – they’ll be very pleased to hear them. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 9th April 2026

Account information

Very helpful clear information received for my questions Reviewed on: 27th March 2026

Reply from Hinckley & Rugby Building Society Hi Julie, Thank you for taking the time to share your feedback. We’re pleased to hear that you received clear and helpful information in response to your questions. Ensuring our members feel informed and supported is very important to us, so it’s great to know we were able to assist you. Your comments will be shared with the team. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 9th April 2026

Excellent service friendly, polite and helpful.

Excellent service friendly, polite and helpful. Reviewed on: 27th March 2026

Reply from Hinckley & Rugby Building Society Hi Martin, Thank you for taking the time to share your feedback. We’re delighted to hear that you received excellent service and found our team friendly, polite, and helpful. Providing a positive experience for our members is very important to us, so your kind comments will be shared with the team. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 9th April 2026

Great to be able to call and speak to a person!

Great to be able to call and speak to a person instead of a machine. Telephone team are knowledgeable and understanding. Reviewed on: 26th March 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for taking the time to share your feedback. We’re really pleased to hear that you value being able to speak directly with a member of our team, and that you found our telephone colleagues knowledgeable and understanding. Providing a personal and supportive service is very important to us, so it’s great to know this made a positive difference to your experience. Your comments will be shared with the team. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 9th April 2026

Michele at the Broughton Astley branch was brilliant...

Michele at the Broughton Astley branch was brilliant when I brought mum to move some money, she was very patient and helped my Mum. Reviewed on: 26th March 2026

Reply from Hinckley & Rugby Building Society Hi Kathy, Thank you for taking the time to share your feedback. We’re delighted to hear that Michelle at our Broughton Astley branch provided such brilliant service when you visited with your mum. It’s wonderful to know that she was patient and supportive in helping your mum with her request. We’ll be sure to pass on your kind comments to Michelle and the team. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 9th April 2026

Gentleman was very understanding and informative of...

Gentleman was very understanding and informative of what I needed to do Reviewed on: 26th March 2026

Reply from Hinckley & Rugby Building Society Hi David, Thank you for taking the time to share your feedback. We’re pleased to hear that our colleague was understanding and provided you with clear, helpful information on what you needed to do. Ensuring our members feel supported and well-informed is very important to us, so it’s great to know we were able to assist you. Your comments will be shared with the team. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Kind regards, [Your Name / Team Name] Response date: 9th April 2026

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