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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.86 (1993 reviews)

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4.86

Based on 1,993 reviews, last reviewed 21st Apr 2026

511% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

11%

Latest highest rating:

5

Friendly, polite and efficient service. Friendly, polite and efficient service. Reviewed on: 21st April 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1993)

Online account issues

Although I have had problems setting up my online account, everyone I spoke to was polite and helped me to get the issue resolved. Feel that they understood what the problems were and were able to assist promptly and didn't feel like a call centre environment but more like a personal service. Reviewed on: 17th March 2026

Reply from Hinckley & Rugby Building Society Hi Sue. Thank you for taking the time to share your feedback with us. We're sorry to hear that you experienced some difficulties when setting up your online account, but we're really pleased that our team were able to support you and get everything resolved. It’s great to know that you found everyone you spoke to polite, understanding and prompt in assisting you, and that the service felt personal rather than like a typical call centre experience — that’s exactly what we aim to provide. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Call handler was polite and helpful.

Call handler was polite and helpful. Dealt with my problem efficiently and stayed on the line to check it was sorted. Reviewed on: 16th March 2026

Reply from Hinckley & Rugby Building Society Hi Nicola, Thank you for taking the time to share your feedback. We're delighted to hear that our call handler was polite and helpful, and that your query was dealt with efficiently. It’s especially pleasing to know they stayed on the line to ensure everything was fully resolved for you — that level of care is something we really value. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

New account for a WI group

I recently opened a new account for a WI group I belong to, as the bank we previously had an account with informed me the account was to be discontinued. They could not offer me an alternative account without us incuring high charges. Reviewed on: 16th March 2026

Reply from Hinckley & Rugby Building Society Hi Anne, Thank you for sharing your experience. We’re so glad you chose us to open a new account for your WI group, especially after your previous bank was unable to offer a suitable alternative. We understand how important it is to have a cost-effective solution, and we’re pleased we could provide you with an account that meets your needs without incurring high charges. If you need any further assistance or have questions about your account, we’re always here to help. Thank you again for choosing us! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th March 2026

Children's savings account

I opened two savings accounts for my children. I love that i can still take them into a physical branch. It allows my children to appreciate actual money, rather than just online banking and transactions. The staff are brilliant with them and have been for a number of years. This experience has helped inspire my kids to save and understand the value of money and how it works. Reviewed on: 15th March 2026

Reply from Hinckley & Rugby Building Society Hi Gill, Thank you so much for sharing such a heartwarming review. We’re thrilled to hear that opening savings accounts for your children has been such a positive experience, both for you and them. It’s wonderful to know that the hands-on experience at our branch has helped inspire your children to appreciate the value of money and the importance of saving. Our team will be delighted to hear that their friendly service has made a lasting impact. Thank you for trusting us with your children’s savings and for being a part of our community for so many years! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th March 2026

H&R Building Society

Good savings rates sometimes. Other times not so good. Reviewed on: 15th March 2026

Reply from Hinckley & Rugby Building Society Hi John, Thank you for your feedback. We’re glad to hear that you’ve found our savings rates competitive at times. We understand how important it is to get the best value for your savings, and we continually review our rates to stay competitive. Your feedback is valuable as it helps us ensure we’re offering the best possible options for our members. If you’d like to discuss any specific products or explore other options, feel free to get in touch! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th March 2026

no problems at all .

no problems at all ............... Reviewed on: 15th March 2026

Reply from Hinckley & Rugby Building Society Hi Martin, Thank you for your feedback! We’re thrilled to hear that everything has gone smoothly for you. If there’s anything else we can assist with in the future, please don’t hesitate to reach out. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th March 2026

I am very happy with my isa savings.

I am very happy with my isa savings. Reviewed on: 15th March 2026

Reply from Hinckley & Rugby Building Society Hi Hilary, Thank you for your feedback. We’re delighted to hear that you’re happy with your ISA savings! It’s great to know that our product is meeting your needs. If you ever have any questions or need further assistance, we’re always here to help. Thank you again for sharing your experience with us! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th March 2026

Excellent Customer Service

My husband and I have both opened ISA accounts with H&RBS recently and have been very impressed with the customer service they provided both in branch and by telephone. Branch staff were friendly and knowledgeable. Telephone calls were answered quickly by experienced staff. We will use this building society again. Reviewed on: 14th March 2026

Reply from Hinckley & Rugby Building Society Hi Jo, Thank you for your wonderful feedback. We’re so pleased to hear that both you and your husband had a positive experience opening ISA accounts with us. It’s great to know that our branch staff were friendly and knowledgeable, and that our telephone team were able to assist you promptly and professionally. We look forward to supporting you again in the future. Thank you for choosing us! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th March 2026

Great Building Society

I have a strong bias - I've had a relationship with the organisation since the early 1970s (when it was the Hinckley Building Society). I would always recommend for the helpful service and products. Reviewed on: 14th March 2026

Reply from Hinckley & Rugby Building Society Hi Rajj, Thank you so much for your thoughtful feedback and for being a valued member since the 1970s! We truly appreciate your long-standing loyalty and are delighted to hear that you’ve consistently experienced helpful service and found our products valuable over the years. Your recommendation means the world to us, and we’re proud to have been able to serve you for so long. Thank you again for your continued trust and support! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th March 2026

Fantastic building society that care about their cus...

Fantastic building society that care about their customers. Reviewed on: 14th March 2026

Reply from Hinckley & Rugby Building Society Hi Mark, Thank you for your kind feedback. We’re thrilled to hear that you feel cared for as a customer. At the heart of what we do is providing excellent service and supporting our members, so it’s wonderful to know that’s been reflected in your experience. Thank you again for your support! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th March 2026

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Hinckley & Rugby Building Society: Savings reviews

511% increase in 5 star reviews

300% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Hinckley & Rugby Building Society: Savings now

Hinckley & Rugby Building Society Savings reviews (1993)

Online account issues

Call handler was polite and helpful.

New account for a WI group

Children's savings account

H&R Building Society

no problems at all .

I am very happy with my isa savings.

Excellent Customer Service

Great Building Society

Fantastic building society that care about their cus...

Review Hinckley & Rugby Building Society: Savings now

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