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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1318 reviews)

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4.81

Based on 1,318 reviews, last reviewed 19th Dec 2024

24% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Superb service! Really clear information, friendly and cheerful discussion, can't fault it! Reviewed on: 19th December 2024

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1318)

Review of the Hinckley & Rugby Building Society, Savings:

I recently applied for a mortgage with HINCKLEY AND...

I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpectedly reduced to £273,000 without a clear explanation. Despite paying a £199 application fee, I have yet to receive a refund, despite multiple attempts to contact customer service. This sudden change caused significant stress and wasted valuable time. I believe the lender's initial assessment was flawed, as the discrepancy of £15,000 is too large to be attributed to a simple error. Additionally, I am disappointed that my bonus was not fully considered in the initial decision-making process. If you are considering applying for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY, I would advise caution. Their lack of transparency, inconsistent communication, and failure to address customer concerns have left me feeling frustrated and dissatisfied Reviewed on: 4th October 2024

Reply from Hinckley & Rugby Building Society Hi Amila, I am sorry to hear about your disappointment with the service you received and thank you for bringing this to our attention. I have made enquiries with our customer service team and understand this is now with our complaints team and being dealt with accordingly. However, should you wish to get in touch with any further details please email [email protected]. Thanks again for taking the time to get in touch and sharing your feedback. Response date: 9th October 2024

Top personal service from our local building society

Served by the highly professional Jamie, who introduced us to all available savings products. Explaining everything without any pressure to commit. On the basis of the information provided we were able to decide which savings products suited our needs. Jamie helped us with the application forms and provided guidance and assistance to make the experience painless. Reviewed on: 18th August 2024

Reply from Hinckley & Rugby Building Society Thank you very much for your feedback on the service you received from Jamie. It’s great to hear you were happy with the assistance he provided and that’ve found a savings account with the Society that meets your needs. We’re very happy to be given the opportunity to help our members reach their savings goals! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th August 2024

Savings Problems

Dealt with Tom at Castle Street on numerous things. He dealt with all brilliantly, no drama, no fuss and no problem. Reviewed on: 7th August 2024

Reply from Hinckley & Rugby Building Society Hi Alan, Thank you for taking the time to let us know about the service you’ve received from Tom at our Castle Street branch. It sounds like he has been able to assist you with your enquiries in a hassle-free manner, which is fantastic to hear. Please be assured that your comments have been shared with Tom personally and the wider team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th August 2024

A 5 star Building Society

The staff were knowledgeable and efficient. They dealt with my enquiry in a courteous and discreet manner. Reviewed on: 1st August 2024

Reply from Hinckley & Rugby Building Society Hi David, Thank you for taking the time to pass on your encouraging feedback about our team in South Wigston. It’s good to hear we dealt with your enquiry with the correct level of discretion and that you found our people to be knowledgeable and efficient. Being described as 5 Star Building Society is, of course, what we’re aiming for, so this is wonderful to receive. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th August 2024

Coalville branch front desk fantastic.

The staff on the front desk were fantastic. Knowledgeable and very approachable. Highly recommend the Coalville branch! Reviewed on: 31st July 2024

Reply from Hinckley & Rugby Building Society Many thanks for your feedback about our branch team in Coalville. Knowledgeable and approachable is absolutely what we’re aiming for and it’s wonderful to hear you’d recommend our services to others. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th August 2024

We come up from Kent, best branch based isa’s availa...

We come up from Kent, best branch based isa’s available. Always greeted with a warm welcome. We really like the personal experience we get from the staff. Reviewed on: 30th July 2024

Reply from Hinckley & Rugby Building Society Hi Nigel Many thanks for taking the time to reflect on the service you received from our team in Rugby. It’s great to hear you felt welcomed and that you the received personal service we always aim to deliver, and, of course, that we were able to offer you the competitive branch-based ISA products you were looking for. Whatever your reason for travelling up from Kent, we very much look forward to seeing you again and assisting you with your savings. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th August 2024

Excellent customer service provided by Lucy.

Excellent customer service provided by Lucy.She was both friendly and professional.Makes such a difference speaking to a person as opposed to any digital platform.Thank you. Reviewed on: 30th July 2024

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your thoughts Anthony. It’s great to hear you received a friendly and professional service from Lucy in Coalville and you appreciate the personal face-to-face service we provide in our branches. We believe that our members should have the option to deal with us whichever way suits them best and as a result are committed to retaining our high street presence, which is clearly appreciated by so many of our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th August 2024

Beverley and Diane could not have been more helpful.

Beverley and Diane could not have been more helpful. Their commitment to excellent customer service and their open, friendly but professional manner was a pleasure Reviewed on: 27th July 2024

Reply from Hinckley & Rugby Building Society Hello Sue and many thanks for your feedback for Beverley and Diane at our branch in Nuneaton. It’s wonderful to hear that you found their service to be professional and friendly. The care and attention paid to our members is, of course, our upmost priority so this type of feedback is exactly what we’re hoping for. We will happily share your comments with the ladies in question and very much appreciate you taking the time to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th August 2024

Excellent Team

Jeanette was very helpful and knowledgeable. I have banked with Hinckley and Rugby for over 30 years and always found your Rugby Branch team to be welcoming and polite. Reviewed on: 26th July 2024

Reply from Hinckley & Rugby Building Society Hello Sue, Firstly, thank you for your loyalty to the Society, it’s wonderful to hear we’ve been able to assist you with your savings all these years. As always, its extremely helpful to hear our members thoughts on our service and people, so thank you for taking the time to provide us with your feedback which we will be happy to share with Jeanette and the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd August 2024

Moved money into a new ISA account found staff very...

Moved money into a new ISA account found staff very helpful and efficient very pleased with the service 5 Stars Reviewed on: 26th July 2024

Reply from Hinckley & Rugby Building Society Hello Graham and thank you for taking the time to tell us about your experience with our Rugby branch. We’re very pleased to hear you found our team to be helpful and that you’ve chosen the Society to look after your ISA Savings. We look forward to welcoming you in our branches in the future and should you need any further assistance please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd August 2024

Liam was very clear with all his questions and his c...

Liam was very clear with all his questions and his communication skills was to a highest level Reviewed on: 22nd July 2024

Reply from Hinckley & Rugby Building Society Hi Alan Thanks so much for your feedback about the service you received from Liam. It’s great to hear you found his communication skills of a high standard and he was able to answer all your questions. He is an asset to our branch team and we’ll happily share your comments with him directly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd August 2024

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