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Anthony T

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Review of the Hinckley & Rugby Building Society, Savings:

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Excellent customer service provided by Lucy.

Excellent customer service provided by Lucy.She was both friendly and professional.Makes such a difference speaking to a person as opposed to any digital platform.Thank you. Reviewed on: 30th July 2024

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your thoughts Anthony. It’s great to hear you received a friendly and professional service from Lucy in Coalville and you appreciate the personal face-to-face service we provide in our branches. We believe that our members should have the option to deal with us whichever way suits them best and as a result are committed to retaining our high street presence, which is clearly appreciated by so many of our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th August 2024

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