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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1418 reviews)

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4.82

Based on 1,418 reviews, last reviewed 13th Aug 2025

64% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Excellent Service I was promptly offered a seat when I told counter staff what I was looking for. Liam listened carefully to my situation and offered the right account ... Read more Reviewed on: 13th August 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1418)

Review of the Hinckley & Rugby Building Society, Savings:

Personal service

Bev from Nuneaton phoned to advise me I'd not sent all the necessary documents and was most helpful when I visited the office Reviewed on: 11th March 2025

Reply from Hinckley & Rugby Building Society Thank you, Elizabeth, for your feedback on our services. It’s good to hear Diane was able to assist you with the required documents, I do hope we managed to get your savings sorted successfully, thank you for choosing the Society. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th March 2025

Rang and very helpful and friendly

Rang and very helpful and friendly Reviewed on: 16th April 2025

Reply from Hinckley & Rugby Building Society Hi Kev, We're very happy to hear that you received helpful, friendly service from our team over the phone. Thank you for taking the time to send us your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd April 2025

Linda from South Wigston branch was very supportive...

Linda from South Wigston branch was very supportive and professional. Reviewed on: 16th April 2025

Reply from Hinckley & Rugby Building Society Hello Anwari, Thank you for your feedback about Linda from our team in South Wigston. It’s great to hear you have found her to be professional and supportive. She is indeed a great asset to our team; we will ensure your comments are shared with her. Should you need any further assistance please do not hesitate to reach out, we’d be happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2025

Helpful friendly staff explaining different accounts

Helpful friendly staff explaining different accounts Reviewed on: 16th April 2025

Reply from Hinckley & Rugby Building Society Hello Mrs Christopher, It’s great to hear you found our Broughton team to be helpful and friendly and they successfully ran through our range of accounts with you. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2025

Very easy to access a member of staff by telephone.

Very easy to access a member of staff by telephone. Application acknowledged by telephone. Reviewed on: 15th April 2025

Reply from Hinckley & Rugby Building Society Hi Charles. Thank you for taking the time to send us your feedback. It’s good to hear you were able to reach the team easily by telephone. We want to make things as hassle free as possible no matter how our members choose to deal with us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2025

Review of hinckley and rugby

Staff very helpful nothing to much trouble a real accet to hinckley and rugby would always recommend Reviewed on: 15th April 2025

Reply from Hinckley & Rugby Building Society Hello Christopher, Thank you for taking the time to send us your feedback. It’s very pleasing to hear how happy you were with the service you received, and that you’d recommend the Society to others. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2025

Opened an ISA account with no issues

Opened an ISA account with no issues Reviewed on: 14th April 2025

Reply from Hinckley & Rugby Building Society Hello Andrew, It’s great to hear you found a suitable home for your ISA savings and that all was carried out successfully. Thank you for taking the time to send us your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2025

Professional, friendly efficient service

Professional, friendly efficient service Reviewed on: 14th April 2025

Reply from Hinckley & Rugby Building Society Hi Sue, That's exactly what we’re striving for – thank you for taking the time to pass on your comments! Please do not hesitate to reach out to the team should you need any further assistance, I am confident they’d be happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2025

Great service with a smile

On visiting the Nuneaton branch I was greeted in a very courteous manner, and dealt with in a very efficient way. All my questions were answered and I was able to complete my dealings in a very effective way. Reviewed on: 13th April 2025

Reply from Hinckley & Rugby Building Society Hi Sheilesh, We’re very happy to hear of your positive experience at our Nuneaton branch. Thank you for taking the time to share this with us. Please do not hesitate to reach out should you need any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2025

Local branch staff were very knowledgeable and helpful.

Local branch staff were very knowledgeable and helpful. Reviewed on: 12th April 2025

Reply from Hinckley & Rugby Building Society Hello and thank you for your feedback! It’s great to hear you found our team in Rugby to be well informed and helpful, that’s exactly what we’re hoping to achieve. Should you need any further assistance please do not hesitate to get in touch with us, we’d be happy to help. Also, if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2025

Nice friendly assistant who served us

Nice friendly assistant who served us Reviewed on: 11th April 2025

Reply from Hinckley & Rugby Building Society Hi Judith Thank you for taking the time to pass on your feedback about our team in Nuneaton. It’s great to hear you have found a suitable savings account that meet your needs. Should you need any further assistance please do not hesitate to get in touch with us, we’d be happy to help. Also, if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2025

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