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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.82 (1609 reviews)

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4.85

Based on 1,609 reviews, last reviewed 18th Feb 2026

24% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

4

Felt I was being asked to provide a letter from the... Felt I was being asked to provide a letter from the joint account holder without the need to do so. How would you support my Mum further than I can. H... Read more Reviewed on: 18th February 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1609)

2 year bond

The service from your Nuneaton staff is 1 st class ,thank you Reviewed on: 5th January 2021

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 6th January 2021

Customer Service at Coalville

Savings requests dealt with promptly, courteously and efficiently - and all done by telephone and letter, in these Covid times. Excellent service ! Reviewed on: 30th December 2020

Starter 4 ten account

Opening the account in these unusual times was very easy and the staff were very helpful Reviewed on: 30th December 2020

Satisfied

Completely satisfied how Hickley & Rugby dealt with my queries and the patience they showed to an elderly eighty year old woman. They were sympathetic to my basic computer awareness and willingly dealt with my application by post. Many an elderly person is not IT literate so appreciate the few banks and building societies left who cater for their needs by post, phone or branch, and still offer a fair interest rate. You are to be recommended for this. During the difficult work practices owing to coronavirus you are to be praised on your answer back calls and answering calls in a reasonable time. Look forward to my dealings with you. - Margaret Reviewed on: 29th December 2020

Good customer service reviews

Read about different savings available on the Internet and although savings rate was very slightly lower, customer service reviews were excellent. Had to contact customer services just once but very helpful. Reviewed on: 23rd December 2020

Friendly and helpful

Just received good service when opening up a new savings account. Fairly straightforward, though it would have been better if there had been a direct telephone helpline. Reviewed on: 23rd December 2020

Application for savings account

The Hinckley & Rugby staff were helpful and attentive to our needs giving us confidence in building society and of course, the staff Reviewed on: 21st December 2020

Opening new account.

I enquired online this morning how to open an account. I was called back after 10 mins.. I was made an appointment at a local branch immediately .. while on route to the branch I was rang by a member of staff who said the branch had had to be closed due to a h&s issue. However she still met me at the door passed out the papers which I completed outside and then processed my request.. this afternoon I received notification by email that it had been actioned. Bearing in mind we are in a pandemic and that the building society were experiencing other issues as well resulting in closure I can’t fault the professionalism of all the staff and the help I received at the hinckley branch.. Reviewed on: 21st December 2020

One of the best rates available

I moved money from elsewhere as the rate on offer had declined to almost nothing, H&R offered something better, and the service I encountered was great! 10/10, keep up the good work! Reviewed on: 19th December 2020

Good friendly but a little archaic service.

Getting through to the Building Society can take a little patience, however, when answered the staff are very friendly, polite & helpful, especially Harriet Ward. The Building Society procedures & practices are some what antiquated & they must move into the 21st century, if they are to survive. Their saving products are good rather than excellent. Reviewed on: 17th December 2020

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