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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1333 reviews)

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4.82

Based on 1,333 reviews, last reviewed 23rd Feb 2025

8% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Really nice person, excellent customer service, Really nice person, excellent customer service, Reviewed on: 23rd February 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1333)

Review of the Hinckley & Rugby Building Society, Savings:

Jeanette Sobalski

Jeanette was very professional and friendly, when I explained what I wanted and why she chose the best account for me Reviewed on: 13th February 2025

Reply from Hinckley & Rugby Building Society Hello Carol, Thank you for your encouraging feedback about the service you received from Jeanette at our Rugby branch. It’s great to hear she was able to provide you enough information for you to choose a suitable home for your savings. Please don’t hesitate to get back in touch, or pop back by the branch, if we can be of any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th February 2025

Little if no waiting time when contacting them by ph...

Little if no waiting time when contacting them by phone. Always polite and helpful. Reviewed on: 4th June 2024

Reply from Hinckley & Rugby Building Society Hi Pauline, thank you for your comments regarding our service levels. We aim to ensure all calls are answered promptly and, of course, that the service you receive is of a high standard. It’s great to hear you found the team both friendly and helpful. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th June 2024

Personable and informative

Very pleasant interactions over the phone, felt personable and kept me on the loop Reviewed on: 3rd June 2024

Reply from Hinckley & Rugby Building Society Hi James, Thanks so much for your feedback, it’s great to hear you found the service you received over the phone from our team retained the personal approach we offer in branch. We take pride in the service we provide to our members, no matter how they choose to deal with us, so it’s always encouraging to receive these types of comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th June 2024

Welcoming branch

Welcoming branch where my privacy was respected. Reviewed on: 1st June 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your comments regarding our Lutterworth branch – we’re very happy to hear you felt welcomed and your privacy respected. We understand the conversations we have with our members can often be of a personal nature so aim to provide whatever setting makes the individual feel comfortable. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th June 2024

Good personal customer experience

Good customer experience even though there was a slight hiccup with one aspect of the process. The staff were apologetic and ready to help to complete the process to mutual satisfaction. They made the customer experience feel personal for us. Reviewed on: 28th May 2024

Reply from Hinckley & Rugby Building Society Hi Carol Thank you for taking the time to pass on your comments regarding the service you received from our team in Hinckley. We’re pleased to hear that despite the slight issue you encountered we were able to deliver a positive, personal experience. Should you need any further assistance please do not hesitate to get in touch. Thank you for choosing to save with the Society. Response date: 30th May 2024

The staff and service at H&R Rugby is excellent.

The staff at H&R Rugby are excellent. Very friendly, very helpful and very efficient. I previously opened a 180 day notice savings account with H&R and have now opened a 180 day notice cash ISA with them. I was unaware, until the staff pointed out, that I could actually transfer the funds from the savings account direct into the cash ISA thus keeping me below the £1,000 tax threshold so thank you. Very pleased with the personal service from H&R. Reviewed on: 24th May 2024

Reply from Hinckley & Rugby Building Society Hi Allan Thank you for taking the time to pass on your feedback about our team in Rugby. It’s great to hear the team were able to assist you with your savings and keep things as efficient as possible for you. Should you need any further assistance with your new ISA, or any of your savings please do not hesitate to get back in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 28th May 2024

Personal touch

Always a great experience in branch, friendly and knowledgable staff. Always go the extra mile such a personal service. Reviewed on: 21st May 2024

Reply from Hinckley & Rugby Building Society Hi Mrs B, Thank you for your feedback regarding the service you receive from our team in Rugby, it’s great to hear you find them both friendly and knowledgeable, and we’re always encouraged to hear our service described as personal, as we believe that is exactly as it should be. ' We appreciate you taking the time to share your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 28th May 2024

Great interest rates and great experience

The interest rate was one of the best on the market.My initial phone contact was answered promptly and all queries were answered in a professional manner.The visit to the branch was also a very pleasant experience.I was greeted by Isobel who gave me an application form to fill in,and was on hand to offer advice if i was unsure about answering any of the questions,she was extremely knowledgable regarding the product and acted in a truly professional manner at all times.She was also extremely friendly and had a smile on her face at all times.H&R are lucky to have Isobel on their team Reviewed on: 20th May 2024

Reply from Hinckley & Rugby Building Society Hi Teresa, Your considered comments regarding the service you received both over the phone and in branch with Isabel are very much appreciated. It’s always encouraging to hear feedback like this about our products and people, and we will ensure that it is shared with the team and Isabel personally. Thank you for taking the time and for choosing the Society to look after your savings. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 28th May 2024

The person who served me was really efficient and sh...

The person who served me was really efficient and she was very can do attitude which is rare nowadays so thank you Reviewed on: 17th May 2024

Reply from Hinckley & Rugby Building Society Hi Carolyne, It was lovely to read your comments regarding our team in Lutterworth. A positive and helpful attitude while serving our members is exactly what we’re hoping to deliver every time you deal with us, so we’re delighted to hear that’s what you ‘ve received. Thank you for taking the time to pass on your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 28th May 2024

Made a simple mistake on the form your operator quic...

Made a simple mistake on the form your operator quickly resolved thr matter Reviewed on: 17th May 2024

Reply from Hinckley & Rugby Building Society Hi Andrew, Thank you for your feedback regarding the service you received. Happy to hear we were able to quickly help you with the required admin and everything is now resolved. Should you ever need any further assistance in the future please do not hesitate to get in contact, we’d be happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 28th May 2024

Great customer service when I phoned the contact line.

Great customer service when I phoned the contact line. Reviewed on: 16th May 2024

Reply from Hinckley & Rugby Building Society Hi Clair, Thanks for letting us know you were pleased with the service you received over the phone from our team. We aim to deliver the same great service however you deal with us, so this is encouraging to receive. Please do not hesitate to get in contact should you need any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 28th May 2024

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