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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1393 reviews)

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4.82

Based on 1,393 reviews, last reviewed 30th Apr 2025

233% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Excellent friendly and personal service from Mandy Excellent friendly and personal service from Mandy Reviewed on: 30th April 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1393)

Review of the Hinckley & Rugby Building Society, Savings:

Excellent Service 5*

Easy to download forms with clear and concise instructions. Exceptionally quick processing. Reviewed on: 30th April 2025

Excellent friendly and personal service from Mandy

Excellent friendly and personal service from Mandy Reviewed on: 30th April 2025

Mandy explained everything about the product

Mandy explained everything about the product Reviewed on: 30th April 2025

Got through very quickly agent very helpful

Got through very quickly agent very helpful answered all my questions.first class service. Reviewed on: 30th April 2025

Staff Professional and helpful and the products prov...

Staff Professional and helpful and the products provide values for money Reviewed on: 28th April 2025

Excellent customer service

Called me when they said they would. Very reassuring manner when I was concerned about posting a cheque Reviewed on: 25th April 2025

Very professional approach and was caring, sympathet...

Very professional approach and was caring, sympathetic and ensured that my requirements were met to my satisfaction. Reviewed on: 25th April 2025

My favourite building society

Friendly and helpful service and they have branches you can go into. I have several cash ISA's with them and each of them have been the highest interest within the local area . I like the fact that they have branches you can go into as I like face to face service. Reviewed on: 24th April 2025

I found the branch clean and welcoming.

I found the branch clean and welcoming. I was not kept waiting and was warmly greeted with a smile. Mandy reviewed my application and confirmed everything with me as I would expect. She explained the process and provided me with the requisite pamphlets. The whole experience was very pleasant...keep it up! Reviewed on: 24th April 2025

Humaninvolved

They contacted quickly, easy to us and a human experience Reviewed on: 22nd April 2025

Reply from Hinckley & Rugby Building Society Thanks for the feedback, we take pride in the personal service offered by our local teams. It’s great to hear you were happy with the ease and speed of our service. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd April 2025

Excellent service

I received excellent service from Gemma, who gave me a full explanation, as well as documentation, about the savings I decided to choose. I have been a customer of Hinckley & Rugby Building for several years, and visiting their South Wigston branch has always been a good experience. Reviewed on: 22nd April 2025

Reply from Hinckley & Rugby Building Society Hi Alice, Thank you for your loyalty and choosing the Society for your savings. I am very happy to hear Gemma was able to provide you with everything you needed and that your experience with the team in South Wigston has been consistently good. Thanks for taking the time to pass on your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd April 2025

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