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Sue Rose

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Review of the Hinckley & Rugby Building Society, Savings:

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Lucrative, simple and friendly

A very personal service by knowledgable staff and great products. The offerings are kept simple with no jargon in the marketing material or contract. Plus excellent interest rates. Reviewed on: 14th April 2026

Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th April 2026

Review of the Hinckley & Rugby Building Society, Savings:

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Customer first service, the way it should be

Friendly competent staff that are always available to help. None of this phone and Internet nonsense Reviewed on: 18th March 2026

Reply from Hinckley & Rugby Building Society Hi Sue. Thank you for your wonderful feedback! We're so glad to hear that you've had such positive experiences with our excellent team. We agree, nothing beats having real people available to help when you need them, and we’re delighted to know our team has been there for you. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Review of the Hinckley & Rugby Building Society, Savings:

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Excellent Service 5*

Easy to download forms with clear and concise instructions. Exceptionally quick processing. Reviewed on: 30th April 2025

Reply from Hinckley & Rugby Building Society Hello Sue, It’s great to hear you found our process clear and that our service times met your expectations. We very much appreciate you taking the time to provide us with your feedback and are delighted how positive it is. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th May 2025

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