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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1413 reviews)

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4.82

Based on 1,413 reviews, last reviewed 28th Jul 2025

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Savings Account Michele was extremely helpful and has always been so whenever my wife and I have met her Reviewed on: 28th July 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1413)

Excellent

Prompt answer on telephone and by post. Friendly, professional and helpful advice. Personal touch lacking in big societies. Reviewed on: 13th November 2019

Efficient and friendly staff

I opened a fixed term bond, The communication from Hinckley and Rugby was very good. I received a phone call confirming instructions received and also was updated by txt when my passbook was on the way. Very efficient. Reviewed on: 12th November 2019

Very nice people to deal with, very helpful

Found the webpage left many questions about opening an account, all of which were easily answered on the phone, eg what ID documents were required and when, how to make out paying-in check! Reviewed on: 12th November 2019

Fantastic customer service at Nuneaton branch

Recently had to deal with sorting out my late mum’s estate. Carol, Jo and Diane to name just a few of the staff, have been absolutely brilliant from start to finish with everything. They’re always very friendly whenever I go in to the branch. On this occasion they were very understanding at this sad time. I had quite a few things to do and set up and everything went through smoothly and quickly with their help. They certainly are an asset to the company. I would definitely recommend the Hinckley and Rugby Building Society to anyone who was looking for somewhere to open a savings account. Reviewed on: 11th November 2019

Easy

Easy to open a savings account and great service from store staff. Reviewed on: 10th November 2019

Friendly and efficient

Opened a 120 day account, Laura was very efficient and knowledgeable. I was new to Hinckley and Rugby therefore had to provide ID but we got through it and my account was up and running by the time I left the building. Book arrived the following day in the post. Reviewed on: 8th November 2019

Great

The lady was very helpful and friendly. She gave us all the products available. Reviewed on: 5th November 2019

First Class

I love the Rugby Branch of H & R. The lady Who looks after me is great she operates from the till position on the right as you enter the front door. Unhappily being a little older I can't remember her name at this moment - apologies to her. The rates offered be HRBS are always - in my experience - better than other institutions. Reviewed on: 30th October 2019

Advice from staff member

Excellent customer service the staff member explained that the interest I was receiving on a large amount in my account was not very good and recommended I put it into a higher interest account Reviewed on: 30th October 2019

Service was excellent.

The man I spoke to was very helpful and the account opening process was quick and efficient. Reviewed on: 28th October 2019

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