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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.76 (1263 reviews)

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3.67

Based on 1,263 reviews, last reviewed 6th Mar 2025

700% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Friendly staff helped my teen set up bank account After running into problems trying to set my under-18 year old up with an HSBC My Money account online, we visited the Derby branch. The member of sta... Read more Reviewed on: 6th March 2025

Latest lowest rating:

2

Easy to use. Easy to use. Terrible interest rates. Secure to access. Reviewed on: 2nd March 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1263)

Review of the HSBC, Bank Account:

Shocking

Used telephone banking to change my address as I have moved. The person I spoke to was not at all clear and spoke very quietly I asked them if they would talk louder but throughout the call they spoke very quietly. They told me after about half an hour that I had not passed the security questions and that the account was locked and I would have to go into a branch of the bank to rectify. The only branch in Northampton is in the town center is closed until 19th December?? My personal account details are being sent to the old address where all the occupants will now have access to my account?? Reviewed on: 25th November 2022

Good account with good app

The process of applying and switching was simple and the app really helps in keeping track Reviewed on: 11th March 2023

Great service

Smooth account opening process with great incentives. Clear communications and good website and app. Reviewed on: 11th March 2023

Appalling customer service

Whenever I go into my branch (Sheffield) for anything I am immediately directed to online banking. Staff refuse to assist in person, HSBC does not care about its customers any more. Reviewed on: 11th March 2023

Good Bank

I joined when they offered £200 to switch. Pleased with that. When an issue arose unconnected with that they acted extremely quickly. Reviewed on: 11th March 2023

Bank Account

Excellent customer service and great products offered Reviewed on: 11th March 2023

Slow service

They make requests very complicated and long winded Reviewed on: 10th March 2023

Not customer friendly as compared with metro

Staff is not that much friendly. A lot of wait Reviewed on: 10th March 2023

Great service always

Quick and easy to set up always there if I have any needs Reviewed on: 10th March 2023

Amazing

Such good customer service, accessible app Reviewed on: 10th March 2023

Horrendous

Due to the sudden and unexpected death of my husband I have been dealing with a number of financial institutions, HSBC are by far the worst. Disrespectful, unhelpful and slow at a time when things could not be worse. Reviewed on: 10th March 2023

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