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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.76 (1263 reviews)

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3.67

Based on 1,263 reviews, last reviewed 6th Mar 2025

700% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Friendly staff helped my teen set up bank account After running into problems trying to set my under-18 year old up with an HSBC My Money account online, we visited the Derby branch. The member of sta... Read more Reviewed on: 6th March 2025

Latest lowest rating:

2

Easy to use. Easy to use. Terrible interest rates. Secure to access. Reviewed on: 2nd March 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1263)

Review of the HSBC, Bank Account:

Shocking

Used telephone banking to change my address as I have moved. The person I spoke to was not at all clear and spoke very quietly I asked them if they would talk louder but throughout the call they spoke very quietly. They told me after about half an hour that I had not passed the security questions and that the account was locked and I would have to go into a branch of the bank to rectify. The only branch in Northampton is in the town center is closed until 19th December?? My personal account details are being sent to the old address where all the occupants will now have access to my account?? Reviewed on: 25th November 2022

Very good

Very good experience , people who works there are very kind Reviewed on: 6th March 2023

Absolutely horrendous and getting worse rapidly

AVOID I am aged up of the lies, the fobbing off, lack of consistency, utter incompetence- been with them for almost 30 years and it’s getting worse. Reviewed on: 5th March 2023

Been a customer for 35 years

wouldn't bank anywhere else. Tried another bank for business and regret it. Reviewed on: 4th March 2023

Missing some features

Is a good bank, but misses some features on the app, like more details when clicking on transactions, export payment confirmation in PDF too. Reviewed on: 3rd March 2023

Great switch

I switched to HSBC in January 2023 and the whole process was done very smoothly. Their app was a little complicated to get set up but now works fine. Reviewed on: 28th February 2023

Reliable current account.

Simple and easy to use bank account with a good app. Reviewed on: 28th February 2023

Excellent app

This review is for the First Direct app Reviewed on: 22nd February 2023

not a helpful or a listener

... never come out with a helpful solutions on credit Reviewed on: 21st February 2023

Simple, straightforward mobile banking

HSBC keep my custom because it's so easy to use the mobile banking app. Reviewed on: 20th February 2023

Great bank

always reliable! Have used it for more than 5 years now. Mobile app a bit clunky, but service always helpful Reviewed on: 20th February 2023

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