Write a review

John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

View other John Lewis products

1.34

Based on 874 reviews, last reviewed 25th Jul 2025

100% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

Read all reviews Write a review

About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

Smart Money People is the UK's leading financial services review and insight hub. Together, we can make financial services work better for everyone.

Review John Lewis: Partnership Card now

Help others make smarter decisions by sharing your own experience.

Write a review

John Lewis Partnership Card reviews (874)

is a con with the 0% transfer don't do it

Took the 0% transfer offer pay the fee but I got charged interest if I don't pay in full amount That doesn't make any sense what so ever Stay way from John Lewis card If I can I will give 0 rating Reviewed on: 28th December 2022

If it ain't broke, don't fix it

They had a credit card that worked. They changed it. It is now impossible to manage my account or to pay my balance. Also there's no way of reducing credit limit. No customer service email address, have ring or write. Frustrating waste of time. Will be closing my account after nearly 20 years of having it. Sad, but necessary Reviewed on: 28th December 2022

Customer turkey purchase

We served customers with turkeys as we have for several years. John Lewis Partnership cards failed to work for nearly all our customers. It was an utter disgrace. Some customers had to either owe or use an alternative card. Reviewed on: 28th December 2022

TOTAL CRAP

AWFUL GOD FORBID WHY CHANGE THIS LOT ARE USELESS ANYWAY NOW HAVE AN M&S CARD SO MUCH EASIER SO MUCH BETTER SO ITS NOW BYE BYE JOHN LEWIS AND BYE BYE WAITROSE Reviewed on: 28th December 2022

Abysmal customer service

I've been a John Lewis credit card customer for years. HSBC, the previous card provider was efficient, approachable and courteous. New Day operates like a loan company, sending reminders to pay your bill as soon as the statement appears, and advising me to set up a DD which I have no intention of doing. I always pay in full prior to the due date using the online system and have never defaulted on payment - this is my preferred method and it was never an issue with HSBC My credit limit was almost halved and the payment terms have been reduced to 2 weeks. There is no incentive to continue with this card and I shall pay in full this month and move to another card provider. My credit rating is excellent so this won't be a problem. John Lewis has lost another loyal customer. I can only assume the change to New Day was advantageous to John Lewis because it certainly isn't to customers Reviewed on: 27th December 2022

Watch your credit rating

So I receive my monthly statement and make a £700 payment. Several weeks later I am warned that I am in arrears on my payments as no payment was made. Turns out yhat due to a 'system glitch' my payment was somehow allotted as being paid prior to the statement, thus prompting charges, and potentially impacting my credit score and having this card stopped due to non payment. Their collections department said that no payment had been made since the statement, which it had. Financial ombudsman here I come... Reviewed on: 22nd December 2022

A card that doesn't even work in John Lewis stores

I went to pay for an expensive duvet in John Lewis store but the New Day partnership card wouldn't work and neither did using the magnetic strip. It declined the transaction. I ended up having to use a reliable bank credit card to pay. This isn't the first time I've had issues with the card randomly not accepted. Assistant suggested I might not have activated but it was no fault on my part. I've used the card for past few months and pay the bill on time so I have no idea why it wouldn't work. As a result I'm also less inclined to shop in JL. As a partnership card user for many years I will stop using it as its too frustrating. M&S credit card is superior and you gain M&S vouchers as rewards. Reviewed on: 21st December 2022

Cannot balance-transfer away from NewDay John Lewis Partnership card

This is a terrible card provider. Why did JL change its card provider??? Reviewed on: 21st December 2022

Abysmal new credit card

Where do I start! The app is terrible, not easy to navigate and originally unable to find what the statement or payment dates were. But, I was able to change the payment date, even though I didn’t know what it was! More importantly, I ve found out after a couple of phone calls is that the credit period after the statement date has been reduced from 25 days to 15. Nothing at all about this in the introductory email! I’m still using it a bit, but not much. Reviewed on: 21st December 2022

Read small print

Changed to new JL card and took the balance transfer @0% for 6 months. When statement arrived I was charged interest even though purchase balance had been paid in full. When I called JL I was told that if you take a balance transfer offer all purchases are charged interest from the day you purchase to the day you pay in full. Apparently it’s in the small print. I have never known anything like this and have now had to repay the balance transfer. I am now looking at another card provider as JL Card is not the same since they moved it away from HSBC! Reviewed on: 21st December 2022

Do you have a different John Lewis product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Clarity credit card
from Halifax 4.12 from 261 reviews
British Airways credit card
from American Express 4.20 from 81 reviews
Instant pay
from Incredible 5.00 from 28 reviews

Want to see more from John Lewis?

Travel Insurance
from John Lewis 4.75 from 3 reviews
Breakdown Insurance
from John Lewis 4.00 from 1 reviews
Home Insurance
from John Lewis 2.37 from 70 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub