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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

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1.34

Based on 874 reviews, last reviewed 25th Jul 2025

100% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (874)

Poor app and general management

We have been customers of the John Lewis credit card for the last 18 years. The experience of moving over to the new card platform was a bit annoying; not the end of the world, but a few times I wondered why I was bothering. After getting new cards (late) we have tried to set ourselves up for managing our joint cards from our mobiles. Big mistake - the platform doesn't allow the second cardholder to register for online card management. Worse than that, I can't even log in to the account using the main cardholder's login on the other phone. We tried to contact the provider (New Day?) via chat in the app; we were told that we could log in the secondary cardholder, but still we haven't managed to. All told, it's a bit rubbish. Not very bad, just a bit rubbish and a long way from what the state of the art of for online management. There's not much more to recommend the card; John Lewis vouchers are nice enough, but maybe no longer enough of a draw to bother with this card any longer. Reviewed on: 20th December 2022

It takes a genius to generate so much irritation and anger over the mere change of a credit card provider.

Admittedly I did feel a tad smug when my application for a new John Lewis partnership card was approved - but why not as I've been a faithful customer for decades. Friends and family were moaning about their problems. But now I understand. The new monthly statements are a disgrace, and I tried to log on to check my balance and ensure the direct debit was correctly set up. But apparently my date of birth has changed, and before I knew it the AI algorithm had frozen then cancelled my card. Luckily I have several alternative cards but I'll not be using JL Finance again. Reviewed on: 20th December 2022

Confusing will not renew

Seemed to get several card bills,when asked about who to pay the woman/girl on the phone seemed as confused as me sshe said although it shows the old card number pay the newday account. Just received an arrears invoice from John lewis(HSBC)with interest charged say I should have paid the original JL credit cardvery annoyed and out of pockect,never been in arrears in over 35 years Reviewed on: 20th December 2022

Monthly Statement

What I find distinctly odd is that the monthly statement only clearly shows the minimum monthly payment due. What I want to see first and foremost is the full extent of my monthly indebtedness and not having to faff working it out. If NewDay think that by boldly posting the minimum monthly payment could in anyway encourage me from discharging my full monthly bill they are mistaken. Oh for HSCB whose statements read thus:- Previous balance Payments received Spend JL and Waitrose Other transactions Interest Default fees Your new balance Minimum payment to reach your account by . . . This is what I want. Not an encouragement to pay a paltry sum an incur a massive interest fee. Reviewed on: 19th December 2022

appalling ne john lewis cars

after having had a jl credit card for many years, applied and received the new newday card. DREADFUL! where do I start? there is nothing good about it, john lewis have lost me as a credit card customer ( cancelled) and consequently I have less incentive to shop at jl. Sadly I would not be at all surprised to see jl go under in the next year: no customer service, this new card shows contempt for loyal customers. What on earth is the jl management playing at, or are they just incompetent? Reviewed on: 19th December 2022

Pathetic new app

The app is slow to update. The balance it reports is always different from the balance quoted when I call them. Refunds are particularly slow. Each time I've complained about the latter, the refund has suddenly appeared the next day. Funny that... Why does the app keep telling me I need to make a minimum payment when I make multiple payments throughout the month? Because it's a stupid robotic system? I have ordered an HSBC card and, when it arrives, I shall say farewell to the JL one. John Lewis is no longer the company it was. Reviewed on: 18th December 2022

JL continues to Alienate old Customers with its new credit card

After many years of satisfaction with the previous card I am furious that JL has moved us all to this appalling new card provider. Today my account has been flagged with an overdue payment when I paid nearly £1k in that billing period. Reviewed on: 17th December 2022

Another loyal JL credit card customer bites the dust

I've been shopping at John Lewis for years and have happily used their credit card. All this changed when New Law took over the management of the card. In the first month, I was unable to set up a safe bacs payment to New Law because my bank was concerned about the payment details made available. Therefore I had to pay using my debit card. Then during the second month, a strange payment appeared on my card was made which led to the card having to be frozen. I was then without a credit card for a number of weeks. When I attempted to pay my statement balance using the app, I received an email to say that the £2000+ I had paid was 'unsuccessful'. However, this money had left my bank!. I was worried sick, but looking back, was relieved I didn't try to make the payment again. Then, later the same day, I received another email saying 'payment successful', although I'd done nothing. Feeling upset for having been subjected to needless stress, I rang customer services about this to be told that it was not known why I had received an incorrect email as the payment had gone through . Feeling aggrieved about my whole experience of the way New Law operates, I lodged a complaint. That was back in the middle of November but I've heard nothing, maybe unsurprisingly. Reviewed on: 17th December 2022

We too are cancelling our new Partnership card

We totally agree with other reviews. The transfer to a new card was supposed to be easy and painless. Both of us have had our credit limits reduced, by quite a margin, and the credit period has been reduced on one card but not the other. I wrote a poor review (review requested by John Lewis) regarding the change and was then told my ‘complaint’ had been passed to NewDay. If I had wanted to make a complaint I would have done so, in more detail. I spoke to someone at NewDay having heard nothing and was told my ‘complaint’ had not been upheld! No notification to me. My husband has already cancelled his card in disgust and sworn never to use John Lewis again. I will not use my card again unless there is an emergency. In the meantime we have both swapped to another provider and John Lewis have lost a great deal of good will. As a previous reviewer stated, the old card worked well for many years, why fix something that isn’t broken? Was there an element of greed, ie better terms to John Lewis, because it certainly hasn’t been better for most customers. Reviewed on: 14th December 2022

Lacks visibility of transactions with multi cards

If you have more than one card to your account, the statement does not breakdown the spend by card. Reviewed on: 12th December 2022

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