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Review of the John Lewis, Partnership Card:

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We too are cancelling our new Partnership card

We totally agree with other reviews. The transfer to a new card was supposed to be easy and painless. Both of us have had our credit limits reduced, by quite a margin, and the credit period has been reduced on one card but not the other. I wrote a poor review (review requested by John Lewis) regarding the change and was then told my ‘complaint’ had been passed to NewDay. If I had wanted to make a complaint I would have done so, in more detail. I spoke to someone at NewDay having heard nothing and was told my ‘complaint’ had not been upheld! No notification to me. My husband has already cancelled his card in disgust and sworn never to use John Lewis again. I will not use my card again unless there is an emergency. In the meantime we have both swapped to another provider and John Lewis have lost a great deal of good will. As a previous reviewer stated, the old card worked well for many years, why fix something that isn’t broken? Was there an element of greed, ie better terms to John Lewis, because it certainly hasn’t been better for most customers. Reviewed on: 14th December 2022

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