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Lesley Edwards

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Review of the John Lewis, Partnership Card:

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Another loyal JL credit card customer bites the dust

I've been shopping at John Lewis for years and have happily used their credit card. All this changed when New Law took over the management of the card. In the first month, I was unable to set up a safe bacs payment to New Law because my bank was concerned about the payment details made available. Therefore I had to pay using my debit card. Then during the second month, a strange payment appeared on my card was made which led to the card having to be frozen. I was then without a credit card for a number of weeks. When I attempted to pay my statement balance using the app, I received an email to say that the £2000+ I had paid was 'unsuccessful'. However, this money had left my bank!. I was worried sick, but looking back, was relieved I didn't try to make the payment again. Then, later the same day, I received another email saying 'payment successful', although I'd done nothing. Feeling upset for having been subjected to needless stress, I rang customer services about this to be told that it was not known why I had received an incorrect email as the payment had gone through . Feeling aggrieved about my whole experience of the way New Law operates, I lodged a complaint. That was back in the middle of November but I've heard nothing, maybe unsurprisingly. Reviewed on: 17th December 2022

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