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Tom Jeffery

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Review of the John Lewis, Partnership Card:

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Poor app and general management

We have been customers of the John Lewis credit card for the last 18 years. The experience of moving over to the new card platform was a bit annoying; not the end of the world, but a few times I wondered why I was bothering. After getting new cards (late) we have tried to set ourselves up for managing our joint cards from our mobiles. Big mistake - the platform doesn't allow the second cardholder to register for online card management. Worse than that, I can't even log in to the account using the main cardholder's login on the other phone. We tried to contact the provider (New Day?) via chat in the app; we were told that we could log in the secondary cardholder, but still we haven't managed to. All told, it's a bit rubbish. Not very bad, just a bit rubbish and a long way from what the state of the art of for online management. There's not much more to recommend the card; John Lewis vouchers are nice enough, but maybe no longer enough of a draw to bother with this card any longer. Reviewed on: 20th December 2022

Review of the Laka, Cycle Insurance:

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Laka - genuinely designed for cyclists

I use Laka because it is genuine. Other products are just re-badged contents insurance which don't show any understanding of how cyclists use our bikes and kit. Reviewed on: 2nd October 2022

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