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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (862 reviews)

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1.33

Based on 862 reviews, last reviewed 24th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

Disaster of a credit card company - total fail! We recently tried adding our John Lewis Partnership Card to Apple Pay, only to find it blocked by NewDay, the card provider. Shockingly, this happened... Read more Reviewed on: 24th December 2024

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (862)

Customer turkey purchase

We served customers with turkeys as we have for several years. John Lewis Partnership cards failed to work for nearly all our customers. It was an utter disgrace. Some customers had to either owe or use an alternative card. Reviewed on: 28th December 2022

TOTAL CRAP

AWFUL GOD FORBID WHY CHANGE THIS LOT ARE USELESS ANYWAY NOW HAVE AN M&S CARD SO MUCH EASIER SO MUCH BETTER SO ITS NOW BYE BYE JOHN LEWIS AND BYE BYE WAITROSE Reviewed on: 28th December 2022

Abysmal customer service

I've been a John Lewis credit card customer for years. HSBC, the previous card provider was efficient, approachable and courteous. New Day operates like a loan company, sending reminders to pay your bill as soon as the statement appears, and advising me to set up a DD which I have no intention of doing. I always pay in full prior to the due date using the online system and have never defaulted on payment - this is my preferred method and it was never an issue with HSBC My credit limit was almost halved and the payment terms have been reduced to 2 weeks. There is no incentive to continue with this card and I shall pay in full this month and move to another card provider. My credit rating is excellent so this won't be a problem. John Lewis has lost another loyal customer. I can only assume the change to New Day was advantageous to John Lewis because it certainly isn't to customers Reviewed on: 27th December 2022

Watch your credit rating

So I receive my monthly statement and make a £700 payment. Several weeks later I am warned that I am in arrears on my payments as no payment was made. Turns out yhat due to a 'system glitch' my payment was somehow allotted as being paid prior to the statement, thus prompting charges, and potentially impacting my credit score and having this card stopped due to non payment. Their collections department said that no payment had been made since the statement, which it had. Financial ombudsman here I come... Reviewed on: 22nd December 2022

A card that doesn't even work in John Lewis stores

I went to pay for an expensive duvet in John Lewis store but the New Day partnership card wouldn't work and neither did using the magnetic strip. It declined the transaction. I ended up having to use a reliable bank credit card to pay. This isn't the first time I've had issues with the card randomly not accepted. Assistant suggested I might not have activated but it was no fault on my part. I've used the card for past few months and pay the bill on time so I have no idea why it wouldn't work. As a result I'm also less inclined to shop in JL. As a partnership card user for many years I will stop using it as its too frustrating. M&S credit card is superior and you gain M&S vouchers as rewards. Reviewed on: 21st December 2022

Cannot balance-transfer away from NewDay John Lewis Partnership card

This is a terrible card provider. Why did JL change its card provider??? Reviewed on: 21st December 2022

Abysmal new credit card

Where do I start! The app is terrible, not easy to navigate and originally unable to find what the statement or payment dates were. But, I was able to change the payment date, even though I didn’t know what it was! More importantly, I ve found out after a couple of phone calls is that the credit period after the statement date has been reduced from 25 days to 15. Nothing at all about this in the introductory email! I’m still using it a bit, but not much. Reviewed on: 21st December 2022

Read small print

Changed to new JL card and took the balance transfer @0% for 6 months. When statement arrived I was charged interest even though purchase balance had been paid in full. When I called JL I was told that if you take a balance transfer offer all purchases are charged interest from the day you purchase to the day you pay in full. Apparently it’s in the small print. I have never known anything like this and have now had to repay the balance transfer. I am now looking at another card provider as JL Card is not the same since they moved it away from HSBC! Reviewed on: 21st December 2022

Poor app and general management

We have been customers of the John Lewis credit card for the last 18 years. The experience of moving over to the new card platform was a bit annoying; not the end of the world, but a few times I wondered why I was bothering. After getting new cards (late) we have tried to set ourselves up for managing our joint cards from our mobiles. Big mistake - the platform doesn't allow the second cardholder to register for online card management. Worse than that, I can't even log in to the account using the main cardholder's login on the other phone. We tried to contact the provider (New Day?) via chat in the app; we were told that we could log in the secondary cardholder, but still we haven't managed to. All told, it's a bit rubbish. Not very bad, just a bit rubbish and a long way from what the state of the art of for online management. There's not much more to recommend the card; John Lewis vouchers are nice enough, but maybe no longer enough of a draw to bother with this card any longer. Reviewed on: 20th December 2022

It takes a genius to generate so much irritation and anger over the mere change of a credit card provider.

Admittedly I did feel a tad smug when my application for a new John Lewis partnership card was approved - but why not as I've been a faithful customer for decades. Friends and family were moaning about their problems. But now I understand. The new monthly statements are a disgrace, and I tried to log on to check my balance and ensure the direct debit was correctly set up. But apparently my date of birth has changed, and before I knew it the AI algorithm had frozen then cancelled my card. Luckily I have several alternative cards but I'll not be using JL Finance again. Reviewed on: 20th December 2022

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