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Review of the John Lewis, Partnership Card:

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Totally unimpressed

Had great difficulty understanding what has happened to my account. Have been charged late payment fee which was due to be refunded, but has not been yet. Charged interest on balance outstanding in spite of making payment by direct debit!. Am still arguing about that one. PIN changed without notification, so card refused in Waitrose. I could go on all day about this. I think JL need to get their act together better here. And the administration/accounting department at New Day seems to be shambolic. Reviewed on: 3rd January 2023

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