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Stu889

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Review of the John Lewis, Partnership Card:

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Balance transfer not actually zero percent

I used the John Lewis offer of transferring my old balance from the HSBC provided card to tye new card provided by New Day. Thinking I would have the extra period to pay this off. Imagine my surprise when I see interest on my next statement. After calling and speaking to a New Day rep on behalf of John Lewis I was advised the only way not to pay interest was to clear the whole balance including the interest free balance transfer. I was advised that the company used money I payed to cover both the retail spend and balance transfer spend. I have put in a formal complaint as I said this is against what is advertised. Plus no other credit card works thi.s way. I am now waiting on a response from my complaint. But after being a John Lewis customer for 35 years I am on the verge of closing my account. Reviewed on: 31st December 2022

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