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Ben Green

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Review of the John Lewis, Partnership Card:

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Avoid! Avoid! Avoid!

It seems like I am one of many loyal and long-standing John Lewis Partnership Cardholders who have been truly and utterly sold down the river. The change in credit card provider from HSBC to New Day has been nothing short of farcical. The whole process has been confusing, complicated and hugely stressful. Like others have said the 0% Balance Transfer option is a scam. After years of clearing the balance each month I am now being hit with interest charges left, right and centre and I have been left seriously out of pocket at a time when things are hard enough as it is with soaring inflation and the cost of living crisis. The Customer Service was New Day has been non-existent. With this disastrous change John Lewis has shown nothing but contempt for its customers. If I could give them a 0 out of 5 rating I would but unfortunately I can't proceed with this review without giving them at least one star. Reviewed on: 30th December 2022

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