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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (867 reviews)

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1.33

Based on 867 reviews, last reviewed 2nd May 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Good credit card with money back The JL partnership card is good because it gives some money back, dependent on how much money you spend, in the form of vouchers to be spent in JL or ... Read more Reviewed on: 27th February 2025

Latest lowest rating:

1

Slow in producing pdf statements each month Ask for payment and ask you to check your statement days before they get round to the producing the actual pdf statement itself! Reviewed on: 2nd May 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (867)

Review of the John Lewis, Partnership Card:

John Lewis New Day Credit Card

Absolutely hopeless customer service from New Day. I cannot believe that John Lewis chose to change provider for their credit card when they had a perfectly well functioning one before which worked efficiently and if need be you could speak to a helpful person. In fact totally the opposite experience to the one I have had with New Day Reviewed on: 2nd March 2023

Is this the worst credit card provider in the world?

John Lewis’s decision to save money in switching its card service provision to Newday must rank as one of the worst corporate decisions among a seemingly never-ending litany of the most dreadful self-induced acts of corporate self-destruction. Newday is surely the Fawlty Towers of the financial world, although this constitutes a disservice to John Cleese, while Andrew Sachs’ Manuel was more helpful and customer-friendly than Newday’s telephone assistants. Please, somebody tell me that this is all a John Lewis joke that has misfired, and that we will all eventually return to the comfort blanket of HSBC in its guise as the JLP card service provider. Ps we really should be able to allocate ‘no stars’ as ‘1 star’ suggests that the incompetent Newday is at least getting something right….which it is not! Reviewed on: 2nd September 2023

Not even a one star service

Been a loyal JL cardholder for many years. Just tried to renew with NewDay. Application sent me round in circles so I rang their helpline. Only to discover it's defunct and there's no alternative number. Total joke. Reviewed on: 1st September 2023

'NEW DAY FRAUD DEPARTMENT': terrible, terrible service - an absolute joke...

Like SO many other John Lewis customers I have been a contented JL credit card-holder for many years, but the day you decided to change management to these New Day people was a very dark day indeed. During their tenure I have had a several dire and inefficient encounters with them over many months - even though I clear the full amount of my expenditure in full each month - and now their Fraud Department has accused me of having authorised a fraudulent item on my statement. My first concern had been to instigate an immediate block on my card, as it was obvious to me that 'someone out there' had scammed my card details and knew how to make it look like I was authorising their use of it. I reported the fraud and expected an immediate block to be put on future use of my card, but then had to chase them a day later before this was done. I know I did not make any purchase from this ‘business-to-business' electrical company* in Montpellier, France, but because I noticed an item on my statement that was not one of mine and asked for it to be investigated I understand my own credit rating may now suffer as a result. * Sonepar is an independent family-owned company with global market leadership in B-to-B distribution of electrical products, solutions and related services. To call themselves a bank is one of the funniest jokes I’ve heard in a while - they are most certainly not worthy of the label. If I had had <any> residual doubts about giving up my JL credit card, 'New Day' have done a marvellous job of disabusing me of any such doubt. App deleted, card snipped in two, Halifax card en route. Reviewed on: 31st August 2023

Can I give a multi-minus star rating? Just so very bad!!!

Please John Lewis, find another provider - the move to New Day was such a bad decision. So many, many reasons why this provider is inappropriate for your customer base, but here's a few: - credit card contactless rarely works which is inconvenient - we clear our balance monthly and have no debts whatsoever, but can't get a credit small increase because 2 of us are on the same account to gain more points, and no one will tell us why - their business focuses on lending to lower income customers, which isn't our profile or that of many JL customers I imagine I used the JL credit card for many, many years when HSBC was the provider and it was a really positive experience ... PLEASE rethink your choice of provider JL, before we have to leave your financial services for other, more customer-focused, providers Reviewed on: 27th August 2023

Shockingly Bad

I have been a loyal JL cardholder for as long as I can recall. I attempted to switch to NewDay in May and my application has been in limbo since. New Day claims that 'my credit history' needs to expire my application, which is improbable and bizarre. Meanwhile, I am unable to progress my application. John Lewis, what have you done? What a shambles! Reviewed on: 25th August 2023

A kind and friendly service

Always ready to help with any queries while offering a professional service Reviewed on: 25th August 2023

Rubbish New Day Back office nitwits... what a shame

I think Sir Michael and John Hourican, a level headed Irishman, should know about the internal process of succesful integration of an ancient John Lewis member in NewDay After applying for an increased limit my account got blocked Retired treasurer of one of the world's largest banks, Experian score of 999 and very wealthy indeed ????? Wake up gents Reviewed on: 22nd August 2023

I think I have been scammed but John Lewis Partnership won't do anything about it as I am not the account holder

My husband is at work, not contactable, and is the main card holder. We have different cards. I think I have used my card in a scam, but John Lewis can do nothing about it without speaking to him. They asked when they could speak to him and I said about 6pm tonight and they were "sorry they could do nothing more". Reviewed on: 15th August 2023

New Day the new supplier is dreadful

Customer service is poor, the card is not reliable and the app fails - the old supplier with John Lewis was great, but since moving to New Day it is terrible - use someone else Reviewed on: 11th August 2023

Poor Reward Vouchers Issues

Whilst I like the card and the fact that you receive reward vouchers once a quarter after that months statement is produced. You wait and wait and nothing arrives. Cal Customer services and they say I have to wait 28 days. I wait 28 days and they say oh...wait a while longer....three months pass and they finally agree that hey had an issue sending out he vouchers. replacement vouchers arrive and a promise that this was a one off. June 14 my latest points are redeemed and I wait and wait. Call the same person to be told I have to wait 28 days.....the call I made was 45 days after and then told to wait another week....still no vouchers. Now they are supposedly raising another complaint.....me thinks they have issues. Also,JL press to be so good environmental...but rather than sending e vouchers they print off paper vouchers, attach a separate letter and put in an envelope, then get them delivered to Royal Mail, then they drive to my house in a diesel van {I live in a rural area} not what I would call environmentaly friendly!!! Reviewed on: 2nd August 2023

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