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Lloyds Bank: Home insurance reviews

Name: Home insurance
Rating: 2.1 (117 reviews)

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2.10

Based on 117 reviews, last reviewed 13th Mar 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

23%

12%

61%

Latest highest rating:

4

I’m very glad that Lloyds have been positive about T... I’m very glad that Lloyds have been positive about Trans Rights. Reviewed on: 22nd April 2025

Latest lowest rating:

1

You can't even make a claim because they say your po... You can't even make a claim because they say your policy doesn't exist, yet i'm getting charged every month. I never received the policy booklet. The ... Read more Reviewed on: 13th March 2026

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About this product

Lloyds Bank offer three levels of home insurance.

The Bronze policy is the most basic cover, Silver and Gold policies include accidental damage cover. Legal expenses cover is also included as standard in the Silver and Gold policies. Home emergency cover is an optional upgrade on all three policies.

Lloyds Bank home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds Bank before, you can also leave a review and share your experience.

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Lloyds Bank Home insurance reviews (117)

Totally disgusted total avoid them poor customer service

Had a ridge tile from the main roof blown off by the wind damaging the garage roof on the process. Called lloyds for help this is there BS reply. 1. Can't fix/ replace tile because the wind force responsible for the damage doesn't qaulify with Thier criteria it has to be 55 mph. Wind apparently at that time was 40 mph. Who are they kidding? Have they been out measuring the exact wind strenght that day? What about wind gust? They blow more that prevailing winds isn't not? A single tile couldn't be blown off by 40 mph wind? Maybe the entire roof would be affected but one tile? Surely it doesn't weight a ton? 2. Secondly, They asked me what f I had maintenance done to the roof? It's a 14 yr old roof looks like new I said Why fix when there's nothing wrong with it. They said they can't fix my wind blown tile because I haven't cleaned my gutters and and maintained my roof. Total BS! Again ( I would surmise if I did say yes I had t cleaned then they would probably come up with an excuse saying it was weakened by people climbing on the roof hence the damage) they're just looking for reason not to pay the repair bill. 3. Thirdly, they Won't cover water damage due to hole in garage roof? Reason , Not part of accident damage? Surely that's sound like accident to me it was not done intentionally. This guys are crooks beware. They should stick to banking as surely they are incompetent in insurance. Reviewed on: 13th June 2017

Competitive and Easy!!!

Why trawl through comparison sites when your bank can provide a great price with a trusted brand Reviewed on: 6th June 2017

Nearly lost for words at poor service

Almost unbelievable poor customer service with regard to claiming through home insurance, and a staggeringly bad policy/poor instructions when trying to provide them with evidence with what has been stolen. Have had to send them the same thing three times now and still getting nowhere with it. Would not recommend under any circumstances. Reviewed on: 6th June 2017

Home Insurance ok

Bit pricey but ok customer service Reviewed on: 15th March 2017

Claim pending

I had accident truck trailer both are total loss, claim still under presses since 12/22/16,everything they received but didn't send us check,udjuser everytime make excuse,I'm sit home since had accident waiting for my check so I can buy new truck,please guys stay away from this insurance company,find batter one, I'm going to file law suit against them if somebody els stuck because of this shit insurance company,please email [email protected], Reviewed on: 28th February 2017

Excellent advice reduced our insurance

Our insurance premium was greatly reduced last year when we switched to Lloyds - we had a comprehensive chat with a member of staff who was confident they could reduce our premium. He was correct and we got better cover for the much reduced price. This year it has gone up slightly but is still considerably lower than the company we switched from. Reviewed on: 7th February 2017

Perfect

We needed contents insurance and got exactly what we needed for our need. We had a potential claim phoned up for advice and they support staff was amazing and helpful, gave brilliant advice Reviewed on: 3rd February 2017

getting house insurance

the process of getting insurance was very easy. information provided was very clear Reviewed on: 21st January 2017

Not the cheapest but the easiest!

So we may pay more with lloyds, but the amount of cover we get is great for what we need. It was so easy to set up insurance, just a few questions about lifestyle and where we live and boom! We've moved house twice since we have signed up, and each time they give us a new quote of how much difference it will be. The support team are so friendly and there when you need them! Reviewed on: 20th January 2017

Punished for loyalty

Had a Lloyds buildings policy for 14 years. Went up each year compounding considerably with no notification of this. Checked this years quote and was 320% of highest quote on money supermarket.com and 400% of current market quote from Lloyds themselves!! Challenged this with customer complaints and eventually told 'they were happy with the calculations'. Will be taking this to the FCA. Reviewed on: 3rd November 2016

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