Write a review

Go to business site

Lloyds Bank: Home insurance reviews

Name: Home insurance
Rating: 2.1 (117 reviews)

View other Lloyds Bank products

2.10

Based on 117 reviews, last reviewed 13th Mar 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

23%

12%

61%

Latest highest rating:

4

I’m very glad that Lloyds have been positive about T... I’m very glad that Lloyds have been positive about Trans Rights. Reviewed on: 22nd April 2025

Latest lowest rating:

1

You can't even make a claim because they say your po... You can't even make a claim because they say your policy doesn't exist, yet i'm getting charged every month. I never received the policy booklet. The ... Read more Reviewed on: 13th March 2026

Read all reviews Write a review

About this product

Lloyds Bank offer three levels of home insurance.

The Bronze policy is the most basic cover, Silver and Gold policies include accidental damage cover. Legal expenses cover is also included as standard in the Silver and Gold policies. Home emergency cover is an optional upgrade on all three policies.

Lloyds Bank home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds Bank before, you can also leave a review and share your experience.

Review Lloyds Bank: Home insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Lloyds Bank Home insurance reviews (117)

claim

been pretty smooth making first claim Reviewed on: 6th November 2017

So much for loyalty, renewal is 4 times higher then new quote from them!!!!

My wife has been renewing the home insurance with Lloyds but now I'm retired I checked their renewal quote and found it is 4 times more expensive then a new quote from them, and that was twice as expensive as competitors. Really feel abused !!!! Reviewed on: 2nd November 2017

Great cover

When I had to make a claim for a smashed glass door it was sorted out & replaced very quickly. Reviewed on: 2nd October 2017

Appalling

Four years of premiums without one claim. Refused to cover damage to roof of property despite admitting there were 'storm conditions' in the area at the time. Will be shopping for another provider. Avoid. Reviewed on: 13th September 2017

Awful service, VERY restrictive policy.

*****DO NOT USE THIS COMPANY. *****Awful constomer service, complaints department is an absolute joke. Policy is EXTREMELY restrictive and covers pretty much nothing. Reviewed on: 8th September 2017

Horrendous Service (Home Insurance)

Having been with lloyds for 21 years for home insurance and paying £85 per month I was horrified to be told that I'd need to pay £1000 excess for cracked internal wall. Let me tell you this was advised by advisor on the phone and he asked did I know how and when the crack appeared, did I know a structural engineer! Seriously! He told me to contact a builder get a quote then they'd decide if I would be covered. Did as they requested only to be told the crack in my wall did not cover me,with no good reason given to why I was not covered. Frustrated by the situation I contacted there complaints team and I'm still not really any further forward, I've now contacted the financial ombudsman and will await there outcome. AVOID THIS COMPANY! Reviewed on: 3rd September 2017

Cheap cover, but lousy big claim response

My elderly and disabled mum's home was severely damaged by a fire started by a negligent workman working at a neighbouring property. Lloyds loss assessor was charming and effusively reassuring at first but utterly appalling to deal with. Despite the fact that Lloyds are reclaiming the settlement from next door's insurers, he quibbled and fought on every bit of expense. Next door's settlement (mirror image semi) was £260k. Mum's home, which also needed back-to-brick repair & refurb throughout, he fought to keep down to well under 100k. She ended up having to shell out thousands from her own pocket. He wouldn't approve anything that he felt wasn't 100% down to the extensive smoke and water damage to the property, added several months' delay to works being completed by insisting on needless third party tests (that confirmed our own workmens' finding), curtailed the time they were prepared to pay for alternative accommodation, and in short showed no shred of practical sympathy, understanding or flexibility to meet the needs of a very vulnerable, elderly & disabled client. I wouldn't call him a heartless bastard. Given enough time I'm sure I could come up with a complimentary description - just can't think of one offhand. Won't touch Lloyds again. Reviewed on: 24th July 2017

Value for money

I shop around to find a good deal for the amount of cover that best suits us, so far, Lloyds bank is the best for us. Reviewed on: 22nd July 2017

Great service!!

Our boiler actually broke yesterday and was amazed when we called up Lloyds, they got someone out the same day to fix it. Called back when they said they would, perfect service!! We have two young children so really pleased our hot water was back within a day! Reviewed on: 15th July 2017

Insures I Pay Less

In conjunction with my mortgage review I obtained a new home and contents policy with Lloyds about 2 years ago and make an annual saving of around £900 per year, as I was previously locked into very high rates with my previous provider. I'm sticking with Lloyds for now, but my next review is imminent, so may look around to see other offers, but at the same time I'm confident from my experiences so far with Lloyds, that they will be in the market to negotiate. Reviewed on: 9th July 2017

Do you have a different Lloyds Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Landlord Insurance
from Newcastle Building Society 0.00 from 0 reviews
Home Insurance
from Dudley Building Society 5.00 from 4 reviews
Home insurance
from Urban Jungle 3.31 from 24 reviews

Want to see more from Lloyds Bank?

Cashback credit card
from Lloyds Bank 4.78 from 9 reviews
Travel Money
from Lloyds Bank 4.63 from 3 reviews
Student Mastercard Credit Card
from Lloyds Bank 4.61 from 7 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub