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Lloyds Bank: Business Banking reviews

Name: Business Banking
Rating: 2.56 (144 reviews)

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2.61

Based on 144 reviews, last reviewed 2nd Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

23%

11%

12%

47%

Latest highest rating:

5

Great experience It’s been a very great experience since I started banking with Lloyds Bank, I get my credit score updated every week for no cost and it’s been really ... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

1

There business banking account is shocking compared... There business banking account is shocking compared to others and they charge £8.50 a month which is most than others , zero interest given , zero too... Read more Reviewed on: 27th October 2024

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About this product

Lloyds Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Lloyds Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Lloyds Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Lloyds Bank Business Banking reviews (144)

Review of the Lloyds Bank, Business Banking:

Business support going downhill

I have had a personal account with Lloyds for over 30 years and our business has banked with them for over 20 years. My rating and experience relates to the business account. Once we had a personal relationship manager who visited us yearly to discuss our account and support us. A few years ago the manager was moved to central London and couldn’t practically visit us but we could phone directly and email each other. Then a couple of years ago Lloyds reorganised its business support services I think twice. This did not matter until something out of the ordinary was required and then the weakness of the new system was exposed. My issue related to the removal of a charge over our business premises (we are selling, it needs to be removed for the sale). The charge is related to our large overdraft facility. We wished to retain a smaller facility of an unsecured amount for cash flow purposes. Simple you would have thought but no. The only means of communicating with our Business Management Team (who appear to be located in Edinburgh and Birmingham now) seems to be by phone and by that, I mean us phoning them and waiting up to 20 minutes to be answered. I never seem to speak to the same person twice and have never managed to speak to the team leader. Different advisors give conflicting information which is confusing Whatever you believe that you discussed and arranged during the lengthy and sometimes confusing phone calls, is never confirmed or backed up in writing. It is difficult to retain all information given and comments made during these lengthy (maybe 40-50 minute ) calls. Upshot for us? The charge is being removed, slowly and our entire overdraft facility has been removed without prior warning. Apparently you can’t ask them to reduce the amount. Instead you have to cancel the one and apply for another, which involves supplying the accounts (which they already have) and detailed personal financial information (which they already have) for all partners in the business before you can be considered. To late for us as we’re on the point of selling and so will put in personal funds to cover any cash flow issues. I have gone through their formal complaints procedure. It will be interesting to see if they get back to me in the five working days that they promise… Reviewed on: 30th November 2019

very bad service no service at all

very bad service no service at all Reviewed on: 12th April 2024

Over six months to open an account!

I needed to specifically open a LLoyds business account as I was to take over the running of some Shell service stations. Dealing with three different Lloyds business managers, being a British national and the sole director of a limited company with a very high personal Experion score, the account took almost seven months to be opened! Lloyds wanted to know in advance my turnover, which I was unable to provide as at that point I didnot even know which sites I would be allocated. Their delays effectively caused me to walk away from the deal. Reviewed on: 27th February 2024

Making illegal accusations

Sonia Janagal at Lloyds sends me emails saying that my personal credit file will be contacted to say i have defaulted on a business overdraft in a limited company i own. Yes i do have this overdraft and wish to pay it off in full. Yet Sonia my business manager keeps saying i am in default personally when in fact the money isnt actually due for another day (30/11/23). She says the matter is with recoveries yet this is another lie as the demand came from business banking and says if not paid by 30/11/2023 then i may wish have to pay it personally if demanded as i have a persoanl guarantee. I am happy to pay them but my so called business manager SONIA JANAGAL will not answer my question as to why she is telling me my personal credit file will be affected when this is not possible, She lies and makes horrific statements to me and only put the account into default when i advised her that i had been ill suffering from a mental breakdown in 2022 where i was sectioned. Even knowing this and knowing i am treated as a vulnerable person she keeps making up lies and telling me falsehoods which has taken a toll on me and my condition as i am still in recovery. 25 years i have been with Lloyds both business and personal and in that time i have never defaulted on anything, it is quite ironic that the interest on this 25k overdraft has now been put up to over £500 a month when she is fully aware that i am happy to pay this in full. Why would such a person be so cruel and vindictive to a sick customer who hasnt even defaulted. She is a nasty piece of work and Lloyds allowing her to do this are also nasty, cruel and misleading, thats if they even know about her lies. I am now waiting for the complaints team so i can actually repay this money. AVOID LLOYDS AT ALL COSTS, AND AVOID SONIA JANAGAL. I have all the paperwork and emails to prove what i am saying is the truth. Reviewed on: 29th November 2023

ABSOLUTE JOKE

AVOID AT ALL COSTS, CUSTOMER SERVICE IS SHOCKING !! IF I COULD HAVE GIVEN NO STARS I WOULD HAVE . TOUGH LUCK ATTITUDE . Reviewed on: 24th August 2023

Good service

Always helpful and great products Reviewed on: 18th August 2023

Business Banking - Breach of confidential data

Once again we received a company debit card for one of our Directors. The problem is this certain director left the company over 8 years ago, and despite filling in all the banking mandates and declarations no less than 3 TIMES! (due to Lloyds losing them twice) we still receive the debit card and until recently they were still texting him every Friday morning with the balance on the current account! We have had wars with them about this massive breach of confidential data, and yet it still continues... Reviewed on: 11th August 2023

Terrible service and do not care

Really shouldn’t go to far into it as I would write a huge essay, but no support in branch, phone is terrible they just want to tell you wrong information and get you off the phone so it’s someone else’s problem. Was left 4 weeks without a business account as they did the switching service but then didn’t give me a pin. And then wouldn’t deal with me as I didn’t have a pin. Terrible missed so much work trying to sort it, so many other problems and no real way to complain or sort it. Reviewed on: 31st July 2023

Highly recommended

No stone unturned by Lloyds Bank when it comes to business banking very professional and helpful Reviewed on: 24th July 2023

Great for charities

No charges for small charities with an income of less than £50k PA. Good Internet banking Reviewed on: 10th April 2023

Too big and old

Phones take typically half an hour to answer. Then unless a simple question, a guess. No way of getting hold of anyone more senior unless you officially complain, then some months later you might get someone who knows what the are talking about. But equal chance of someone who wants to put the complaint to bed, with or without an actual solution Reviewed on: 5th April 2023

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