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Review of the Lloyds Bank, Business Banking:

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Making illegal accusations

Sonia Janagal at Lloyds sends me emails saying that my personal credit file will be contacted to say i have defaulted on a business overdraft in a limited company i own. Yes i do have this overdraft and wish to pay it off in full. Yet Sonia my business manager keeps saying i am in default personally when in fact the money isnt actually due for another day (30/11/23). She says the matter is with recoveries yet this is another lie as the demand came from business banking and says if not paid by 30/11/2023 then i may wish have to pay it personally if demanded as i have a persoanl guarantee. I am happy to pay them but my so called business manager SONIA JANAGAL will not answer my question as to why she is telling me my personal credit file will be affected when this is not possible, She lies and makes horrific statements to me and only put the account into default when i advised her that i had been ill suffering from a mental breakdown in 2022 where i was sectioned. Even knowing this and knowing i am treated as a vulnerable person she keeps making up lies and telling me falsehoods which has taken a toll on me and my condition as i am still in recovery. 25 years i have been with Lloyds both business and personal and in that time i have never defaulted on anything, it is quite ironic that the interest on this 25k overdraft has now been put up to over £500 a month when she is fully aware that i am happy to pay this in full. Why would such a person be so cruel and vindictive to a sick customer who hasnt even defaulted. She is a nasty piece of work and Lloyds allowing her to do this are also nasty, cruel and misleading, thats if they even know about her lies. I am now waiting for the complaints team so i can actually repay this money. AVOID LLOYDS AT ALL COSTS, AND AVOID SONIA JANAGAL. I have all the paperwork and emails to prove what i am saying is the truth. Reviewed on: 29th November 2023

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