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M&S Bank - Marks and Spencer: Current Account reviews

Name: Current Account
Rating: 2.47 (153 reviews)

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2.46

Based on 153 reviews, last reviewed 24th Aug 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

24%

11%

53%

Latest highest rating:

5

they are good I like them very much and I think they have the best quality Reviewed on: 3rd April 2023

Latest lowest rating:

2

Not customer focused Not customer focused just want to meet targets Reviewed on: 24th August 2023

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About this product

M&S Bank no longer offers current accounts.

M&S Bank - Marks and Spencer Current Account reviews (153)

Review of the M&S Bank - Marks and Spencer, Current Account:

Farce

We were drawn to the account by the generous switching bonus so moved our joint account, but had we known how hard we'd have to work to get it we'd have thought twice. Pretty much everything that could go wrong did: they couldn't find me through credit search (other banks have with no probs) so we had to make a 50 mile round trip to the nearest branch to prove my identity...where they kept us waiting over an hour, because the address was slightly different on my two identifying letters...not different relevant details mind you, just one said 'Durham' and one said 'Durham, County Durham'. When I tried to explain that given the house number and postcode were the same the rest was irrelevant they talked over me, patronised me then left me unattended for ages while they went to phone someone about it..meanwhile due to the partitioned cubicle set up I could hear them greeting other customers (no privacy!) and offering them hot drinks - I wasn't offered so much as a cup of water despite being kept there much longer, which hardly seemed fair. Eventually everything was sorted and we went home, thinking our troubles were over. If only! The joining incentive wasn't paid correctly so I had to chase it up (took several phonecalls), my husband's bank card didn't work, the M&S reward scheme points didn't track properly on at least two occasions, the online banking page was often out of action...had high hopes for this account, but sadly not impressed and will be switching again soon. Reviewed on: 18th February 2016

Hard to get in touch with

Switched to M&S current account. Find them hard to get hold of on the phone- 15 minute waits on several occasions. Also, one of my Direct Debits failed to transfer properly, and the response from M&S was that it wasn't their fault- I was to contact the relevant payee myself. Not impressed! Not seemless! Thinking of switching away again already. Reviewed on: 4th May 2016

Had an issue paying into my account, they couldn't have been any more helpful

I had an issue with paying cash into my account following my card expiring. The staff bent over backwards to ensure I was dealt with quickly. The small details made the difference. They knew I was in a hurry, so dealt accordingly. Made sure I was comfortable and gave me a drink while they resolved the issue. Each time I deal with the staff both in Branch at the Manchester M&S Store or on the phone, it's a great experience. Reviewed on: 28th April 2016

No communication

Applied online for a new current account as there was on offer of £100 giftcard then £10 a month for 12 months. I received a standard email saying they will contact me within 3 days if they require further information. I received no further contact. I have called up today, 2 months later to find out what is happening only to be told I was sent an email asking for further information and my application closed after 13 days. I received no email or phone call asking for further information and now have to apply again if I want an account and the original offer is no longer running. Waste of time. Reviewed on: 27th April 2016

Great customer service

I've been a customer for 3 years and Im really happy with M&S Bank. It's really easy to talk to a customer service advisor if you need to and they're really helpful. Staff in branch are friendly and helpful too. Good rates and simple to use online banking, as well as the app. Reviewed on: 21st April 2016

First call to them. 25 minutes later, no answer.

I was called by M&S to go through the switching process. They required 2 pieces of information and finally got a space in my day to call them. After 25 minutes I gave up. Livid!! Now on hold again while I write this review. My previous bank answered the phone within seconds every time. Looks like I may have made a mistake. Also. The banking app shows only the last 6 transactions. What's that about ?? You also need to use their little authentication device to generate a code every time you log in online. Who the hell wants to carry one of those around when we live in the 21st century where better banks have an app to do this. Really really annoyed with this!!! Reviewed on: 16th April 2016

Average wait time at least 25 minutes....

I can never get through to their customer service team. My account has been opened but i need to ring to complete the switch, but just wait and wait and wait. It is so frustrating and really poor customer service. When they say it is an average wait of 25 minutes this seems to be wrong. I have waited in excess of 40 minutes on several occasions. It appears as though they do not have enough staff to process their switch volumes, which is really impacting the new customer experience. I really hoped it would be better than this... Reviewed on: 7th April 2016

Dreadful Experience

Tried to contact waited for 15 mins no answer. Tried to make a payment online came back with couldn't action my request "contact them". Tried to change a direct debit to sort out a problem, there is no option to amend a dd. Go online to increase credit card limit, comes up with contact them again. Tried to email them twice with no reply! Try to contact them where you get the message "you can manage your account online"!!!!! waited 20 mins no answer. It's like banging your head on a brick wall. My advice don't change your account to them it's completely hopeless. I only moved a couple of months ago & wish I hadn't. Reviewed on: 6th April 2016

Uncontactable bank

If you could do everything over the internet, as is the case with many banks, this might be an acceptable bank, but renewing a monthly saver has to be done by telephone or visiting a branch and they just do not answer the telephone in a reasonable time. Now sat in a queue for over half an hour twice trying to contact them. Also they do not seem to respond in a reasonable time to messages left on the messaging facility inside my account. Perhaps M&S should reconsider whether they should be in banking or radically revise their customer service. Reviewed on: 5th April 2016

Don't borther - save your effort

Expect to spend 40-50 mins trying to get through on the phone. There are better banks so don't bother with M&S Reviewed on: 2nd April 2016

Lengthy but worthwhile

Wanted to switch an account to them to get £100 gift card. went to nearest branch to do so, with required id, but had to make appointment to open account - with same advisor for two days later!!! Took an hour to deal with (why can't they be opened online????) Reviewed on: 28th March 2016

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