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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.51 (801 reviews)

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4.47

Based on 801 reviews, last reviewed 12th Jan 2025

57% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

71%

17%

Latest highest rating:

5

Friendly and helpful staff.. Friendly and helpful staff. For myself I’m happy with the interest rates on my savings. Well done Reviewed on: 12th January 2025

Latest lowest rating:

1

SAVER BEWARE Phone calls go unanswered. Leave a message and wait 'days' for an email response. Most unhelpful IF and when you talk to a person Reviewed on: 17th December 2024

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Mansfield Building Society Savings reviews (801)

Review of the Mansfield Building Society, Savings:

Just great service in the chesterfield branch

Just great service in the chesterfield branch Reviewed on: 17th December 2024

Friendly and helpful staff

The member of staff I spoke to on the telephone was friendly, courteous and helpful. My new account was opened in very good time and all the information provided was easy to understand. The whole process was very efficiently carried out. Reviewed on: 3rd December 2024

A contented year

I have now been with Mansfield building society for a year, and in my dealings with them l have always found them pleasant, helpful and polite. Reviewed on: 3rd December 2024

Branch staff very helpful.

Branch staff very helpful. Got me a better rate for my ISA Reviewed on: 3rd December 2024

Pleasant staff

Pleasant staff - I was given advice on different options available and allowed to chose which option best suited my needs without feeling pushed or pressured. Reviewed on: 3rd December 2024

One very patient lady

On line team we’re very patient, going through the log in procedure while on the phone with me. Olivia was my contact and made sure that I knew what I was doing Reviewed on: 3rd December 2024

Simple to reinvest money that I wished to.

Simple to reinvest money that I wished to.Getting the remainder of my money was very slow. Reviewed on: 3rd December 2024

Great people

Great people to deal with no problems with my account and question I had Reviewed on: 3rd December 2024

Disappointed not to receive an acknowledgment for my...

Disappointed not to receive an acknowledgment for my application for a cash ISA. I had received an email from the provider of the transfer to say the money had gone out of their account, but nothing to indicate where it had gone. It was quite a large amount and it was some time before I received a letter and passbook to confirm the transaction to Mansfield BS had taken place. Reviewed on: 28th November 2024

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t met your expectations on this occasion. We are happy to hear that you are in possession of your passbook and your ISA has been successfully transferred to us. High demand for this savings account has meant that some members have experienced some delay in receiving written confirmation of their ISA transfer. If you would like us to look into this further, please contact us on 01623 676350 or email us at [email protected] and we will be happy to investigate this for you Response date: 5th December 2024

Excellent personal service

Excellent service in branch and over phone. Staff have time to speak to customers rather than sending you to a web site. Great to have local and loyal products. Also very nice to have visit to Mansfield F C and to be able to chat with Senior Management Reviewed on: 27th November 2024

ISA transfer form 13 day delay.

I ask for an ISA transfer form in good time to arrange transfer of maturing ISA without lost of interest. Incorrect form sent. Able to open an ISA account but not fund it. No confirmation after 13 calendar days that MBS has received correct form to request transfer, due to mistake and postal delays. Feeling anxious and stressed. May have to go to another provider to get ISA transferred without loss of interest. Delay is down to post, wrong form sent, and Red Tape of ISA's. Reviewed on: 17th November 2024

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t met your expectations on this occasion. We are experiencing high demand at the moment and this is leading to our customer service levels not being at the standards that customers should expect. We are following up on all applications and requests, so please bear with us and thank you for your patience. In the meantime if you would like us to look into this further, please contact us on 01623 676350 or email us at [email protected] and we will be happy to investigate this for you. Response date: 27th November 2024

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