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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.83 (294 reviews)

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1.65

Based on 294 reviews, last reviewed 26th Jan 2025

100% increase in 5 star reviews

in the past 90 days

28% decrease in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

I ve meet a very good customer service I ve meet a very good customer service Reviewed on: 25th November 2024

Latest lowest rating:

1

FROM THESE SCAMMERSago**STAY AWAY FROM THESE SCAMM FROM THESE SCAMMERS ago **STAY AWAY FROM THESE SCAMMERS** **STAY AWAY FROM THESE SCAMMERS** Bought my insurance with them in December, they asked for ... Read more Reviewed on: 26th January 2025

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About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

Marshmallow Car Insurance reviews (294)

Review of the Marshmallow, Car Insurance:

Scam- be aware!

Scam- be aware! It is an awful organisation. I reported my accident claim on the day of my accident (23/11/2024); I have not heard from this organisation since, and now I have found out they did not even log it !!!!!! They provide their customers with a telephone number; however, if you call it, you CAN NOT get to speak to anyone; you are directed to "live chat". The "live chat" is absolutely useless; no one has the courtesy to answer the chat at a good time, and if you start a conversation, you speak to a computer!!!!!. What is the point, Marshmallow?! I have been trying to cancel my policy and get the refund payment for December 2024 because I haven't had my car since the end of November (accident). I do not believe you are a genuine insurance company, but more like a scam. RIDICISOLOUS! Reviewed on: 6th December 2024

insurance circus. avoid

So, picture this: I hopped on the insurance train just 10 days back, thinking I had it all figured out. Little did I know, they're like "11+ years of No Claims Discount? Nah, can't handle that!" So, I'm all like, "Ring ring!" to sort things out. But oh boy, their phone line is like a rollercoaster – it only takes you on a wild ride to their third-party claim team, who are basically stuck in the 'no cancellation or amendment' maze. I ventured into the mystical realm of chat, and after a whopping 3 hours, a genie finally emerged from the digital lamp. I was all polite like, "Hey, I wanna bid adieu to this policy," and poof! They vanished like a magician's rabbit. Round two of chat battle: I summon my chat wizardry again, only to have them shuffle me off to a new chat conjurer. This sorcerer, determined to test my patience, made sure my policy hit the 14-day mark and then hit me with the grand ultimatum – fork over 120+ quid for cancellation antics, or it's a "measly" 30 quid. Talk about a frosty reception, like they're the bouncers of the insurance club. And don't even get me started on their "customer support." It's like spotting Bigfoot – you hear about it, but actually finding it? Not a chance. If they won't give us the VIP treatment, the least they could do is let us break up online. Instead, it's like dealing with a persistent itch in the least pleasant of places. So, my advice? Stay far, far away from this insurance circus. Your sanity will thank you later! Reviewed on: 15th August 2023

They ended up causing me to get a ccj

Two years ago my car broke down on the M4, I waited hours to be picked up which to be honest I was fine with. I know this is just how it is, they guy couldnt take me the whole way so parked my car at a service station. I waited another many hours to be picked up by another tow truck and eventually Marshmallow stated it was just going to get a taxi for me and take me home. I asked them, should i take my car keys with me, they stated yes. The taxi came and I left. About 10-15 min later the tow truck company called me and asked where the keys were, I stated I had taken them. Basically in the end of this even though I stated I could come back and drop of the keys, they told me to not worry about this and to not come back. They left the car there and I got a parking ticket. In jan when I received it, I emailed Marshmallow and wrote a complaint. I never heard back and 1 uear later I see a CCJ on my credit report which has taken me £1000 to sort out and get taken off. I have written another complaint letter to Marshmallow about this recently and still not received a response even after 2 months. Reviewed on: 14th August 2023

Communication improvement

I had insurance with marshmallow for the past few years, this year I had an accident and the communication was very slow with myself chasing up the situation. After sending over a complaint I am happy to say the communication has improved and hopefully my claim will be settled in a swift manner, good job on changing my opinion Reviewed on: 14th August 2023

Total fraud and scammers

Try to cancel my insurance with them within 14 days cooling off period, no response for days, had to chat with bot and when finally someone responded they charged me above the cancellation fee of £30 despite being in cooling off period and should be only that fee. They are asking for too much personal information without reason and trying to upload on them site which did not work, it is total disgrace and shambles. On top of that they are not registered with FCO in UK and are registered in America how they are allowed to operate and collect information is beyond me. They are interested only for taking your money! Be warned Reviewed on: 11th August 2023

Terrible customer service

They don't answer any emails. Takes days for them to reply on chat.Totally un helpfull.avoid Reviewed on: 9th August 2023

Car insurance

I really loved the way they helped me with my car insurance. They are a really good Insurance tech company with excellent technology and great tailor made customer service. Reviewed on: 8th August 2023

Devious company

Although warned by many reviewers who were disappointed, I gave Marshmallow a try. They gave me a realistic quote on comparethemarket.com and then, they indirectly forced me to reapply because supposed my identity could not be verified in spite of me repeating the verification twice. When I reapplied, the quoted premium almost doubled. There seem to be a marketing ploy to attract customers with good quotes then they use a pretext to retract in the hope the 'vulnerabilized' customer will still go ahead with them. Very unethical as they take the money first and then they surprise you with a double verification of identity that eventually fails. I have been driving in the UK for over 45 years and never has an insurance company treated me this way. No sense of decency, just the power of greed. Reviewed on: 8th August 2023

Worse ever.

This has to be one of if not the worst insurance company to not provide customer service. Lost my card so cancelled card. Unable to report because I can't get past the bot. Trying to tell them I'm awaiting a new card .impossible, Bot can't understand that statement. Just keeps sending me around in circles. But can still keep sending me emails offering to help with my missed payment. . No customer service what so ever. Reviewed on: 7th August 2023

We're not all soft Marshmallow!

Marshmallow insists on my selecting Auto-renew option when I took out my policy last year. Given 16 days notice of renewal. Although no claims or change of circumstances, they now propose to increase my premium by 78%. No explanation offered. I indicated on their App. web site that I did NOT want automatic renewal. Instead of just acknowledging my decision, they have asked additional 'security ' questions and my reason for my decision. 24 hours later, they have still not acknowledged that I do not want to renew their policy. I am appalled by their conduct, and will never use them again. Reviewed on: 3rd August 2023

Save yourself

The worst car insurance company ever. Please save yourself don't go there. They cancelled my policy and are asking me in the same time to cancel my policy within 7 days. The reason they can access data of my locations therefore they can not insure my car. Not to mention the possibility of cancellation fees, a cancellation they are initiating..the app on my phone is showing my movement and all but they are saying that I was inactive for certain period. Also they don't have a customer service and when the send you a text message it's either unpleasant or stressing with constant threats of cancellation.. I would NOT RECOMMEND THIS COMPANY....NEVER EVER SAVE YOURSELF AND SAVE YOUR MONEY AND YOUR PEACE OF MIND Reviewed on: 3rd August 2023

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