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Metro Bank Reviews

Ratings based on 175 reviews Last review 1 week ago
4.22 / 5Great overall rating

Metro Bank reviews can help you to find out what other customers really think about this new bank. Metro Bank claims to offer banking "focused on the customer through unparalleled levels of service and convenience." With its unique, customer-focused...

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Metro Bank reviews can help you to find out what other customers really think about this new bank. Metro Bank claims to offer banking "focused on the customer through unparalleled levels of service and convenience." With its unique, customer-focused retail business, Metro Bank is aiming to reinvent the rules of retail banking, aiming to offer simpler and more convenient banking to its customers. Do you agree? Smart Money People is the place for Metro Bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Metro Bank Reviews (175)

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16th May 2019

Cant open an account

I used to have a account years ago, don't have any account numbers. Why would I its a closed account. I want to open a 12 month fixed savings account, using a new email address, the bank holds on my profile my old email address, I cant open an...

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I used to have a account years ago, don't have any account numbers. Why would I its a closed account. I want to open a 12 month fixed savings account, using a new email address, the bank holds on my profile my old email address, I cant open an account on line, I have spoken to Metro Bank 4 times over the phone, and been cut off twice today, You don't want my £30,000 fine your customer service is terrible and they lie as to when someone will call you back. Don't use save you breath.

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11th May 2019

Appalling Treatment From This Bank !

Appalling Treatment From This Bank...

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Appalling Treatment From This Bank !

Worse decision ever made was to open a business account with this bank. We are a new business and on our very first transaction in from a well-known extremely reputable company and our account was frozen without warning ! Being a new business, we are relying on this payment to pay our staff, sub-contractors and expenses but are unable to do so. Numerous calls to the bank and even visiting the branch and still no-one can help! We then received a cold, callous signed letter from the Customer Services Director ‘AK” (I have the decency to not embarrass her by putting her full name) advising that Metro Bank are unable to continue to act as our bankers and are closing our account in 7 days’ time from the date of the letter. What is going on? We desperately needed to find out, locate this payment and make our payments for the work carried out. After calling the bank wanting to speak to AK, was advised that she is only contactable by letter! In this day and age? A letter? You can’t speak or even email her or a member of her team !

After speaking to several Metro staff by telephone yesterday, we were assured that if the payment was re-attempted, it would be reviewed and if they were satisfied, the transaction would take place. Brilliant ! As least we were getting somewhere. No such luck ! This payment has been rejected yet again.

The result of this action? The payment was returned a second time by Metro Bank to the well-known reputable company causing us further embarrassment and feeling of incompetence to our valued client. Our hard-working staff and subcontractors have not been paid which is extremely upsetting for both us and them, along with the unpaid expenses which may possibly affect our credit rating. Then to finalise this, as from next Tuesday, our company no longer has a bank account!

Metro Bank - No wonder your shares have recently plunged to all-time lows!

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3rd April 2019

Worst banking experience ever!

Had my account blocked by metro for no reason, can't access money, can't pay direct debits due. Need to send in all sorts of paperwork to confirm normal everyday transactions. Customer service totally unhelpful. Now left with no money to pay bills...

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Had my account blocked by metro for no reason, can't access money, can't pay direct debits due. Need to send in all sorts of paperwork to confirm normal everyday transactions. Customer service totally unhelpful. Now left with no money to pay bills indefinitely while they 'look into this' and they can't even tell me how long this will take. Very disappointing and not uncommon for this bank going by other reviews I've read with people having the same problem.

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3rd April 2019

Worst banking experience ever!

Had my account blocked by metro for no reason, can't access money, can't pay direct debits due. Need to send in all sorts of paperwork to confirm normal everyday transactions. Customer service totally unhelpful. Now left with no money to pay bills...

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Had my account blocked by metro for no reason, can't access money, can't pay direct debits due. Need to send in all sorts of paperwork to confirm normal everyday transactions. Customer service totally unhelpful. Now left with no money to pay bills indefinitely while they 'look into this' and they can't even tell me how long this will take. Very disappointing and not uncommon for this bank going by other reviews I've read with people having the same problem.

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27th March 2019

terrible service and under-trained staff

I'm being polite. Metrobank messed up a card dispute, took hours of my time (it was £30, how ridiculous) and changed their mind at every stage. Then when I complained first they agreed, then they changed their minds. I used to recommend them to ...

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I'm being polite. Metrobank messed up a card dispute, took hours of my time (it was £30, how ridiculous) and changed their mind at every stage. Then when I complained first they agreed, then they changed their minds. I used to recommend them to everyone, now I'm going to do the opposite. I moved all my banking away from them, they didn't try to stop me even though I said I didn't really want to move, I wanted to fix it. They don't care if they lose you as a customer......fact.

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15th March 2019

Unprofessional

Metro Bank, without explanation or notice, froze my account completely when I tried to make a transfer. I have never had this situation before with any other bank, they wanted to know the nature of the initial deposits into the account made over a...

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Metro Bank, without explanation or notice, froze my account completely when I tried to make a transfer. I have never had this situation before with any other bank, they wanted to know the nature of the initial deposits into the account made over a month ago which I only found out after ringing them. Had to make numerous calls over several days to resolve the matter, in most cases their responses were inconsistent, some staff totally immature, inexperienced and unprofessional. Had to obtain advice from the financial ombudsman and also reported to the financial conduct authority. There are several examples online of Metro Bank doing the same to other customers. The bank never put anything in writing, no updates or calls. They only lifted the restriction on my account after I threatened to sue. This bank gave me week of misery and undue stress, I am glad I have now switched to HSBC. In summary, Metro Bank very poor service and far from professional compared to high street banks.

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29th January 2019

Fresh new branch approach

Held a Metro account for four years now and it’s been a great bank. Branch (store!) opening hours are great, the branches are clean, bright and Buck the stuffy high street branch trend of other banks. Staff are friendly, often chosen for being new to b...

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Held a Metro account for four years now and it’s been a great bank. Branch (store!) opening hours are great, the branches are clean, bright and Buck the stuffy high street branch trend of other banks. Staff are friendly, often chosen for being new to banking but that doesn’t mean their competency is questionable- quite the opposite. Joy to deal with, just a shame they are all in the South of England!

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13th January 2019

Great customer service

I have only been with Metro bank for a short time but find the customer service very efficient and helpful. It’s always easy to get through and actually speak to someone with any queries and I also find the online banking easier to navigate than o...

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I have only been with Metro bank for a short time but find the customer service very efficient and helpful. It’s always easy to get through and actually speak to someone with any queries and I also find the online banking easier to navigate than other online banks.

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