Metro Bank Reviews

  Ratings based on 2,746 reviews       Last review 5 days ago    

Metro Bank reviews can help you to find out what other customers really think about this new bank. Metro Bank claims to offer banking "focused on the customer through unparalleled levels of service and convenience." With its unique, customer-focused...

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Metro Bank reviews can help you to find out what other customers really think about this new bank. Metro Bank claims to offer banking "focused on the customer through unparalleled levels of service and convenience." With its unique, customer-focused retail business, Metro Bank is aiming to reinvent the rules of retail banking, aiming to offer simpler and more convenient banking to its customers. Do you agree? Smart Money People is the place for Metro Bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Amazing

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Metro Bank Review Insight

What are people saying in their reviews?

Customer Service

68% of feedback is People related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: Branch

Current Account

Worst customer service

Worst customer service I have ever received it is soo evident they are working from home, they just don’t care. I had an agent cut the phone and beforehand was arguing with me rather than listening to my problem

Reviewed on 18th October 2021
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Ace Agency
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Current Account

Really nice people to deal with

I rarely need to go into a shop as their online banking works really well, but when I have visited them they are always so kind, even when I have trivial problems

Reviewed on 2nd October 2021
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Schund
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Business Banking

Disgusting service

Disgusting lack of service for business customers!... Read more

Disgusting lack of service for business customers!
Have been a business customer for 7 years and the service is non-existent! If you call the bank they tell you to call your business manager dor anything. Have now been calling the business manager for 2 weeks and he does not answer his phone. Left several messages and he does not call back. Have now got an email address and have emailed… and still no reply! For weeks! Absolutely awful treatment of your customers!! STAY AWAY!

Reviewed on 27th September 2021
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Not Happy!
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Instant Access Cash ISA

Disgusting lack of service for business customer

Have been a business customer for 7 years and the service is non-existent! If you call the bank they tell you to call your business manager dor anything. Have now been calling the business manager for 2 weeks and he does not answer his phone. Left... Read more

Have been a business customer for 7 years and the service is non-existent! If you call the bank they tell you to call your business manager dor anything. Have now been calling the business manager for 2 weeks and he does not answer his phone. Left several messages and he does not call back. Have now got an email address and have emailed… and still no reply! For weeks! Absolutely awful treatment of your customers!! STAY AWAY!

Reviewed on 27th September 2021
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Not Happy!
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Business Banking

Id give no stars if I could

Metro bank is a terrible restrictive bank. I have only used my card to send payments to my mum and buy crypto like Bitcoin. I was sent Mail saying “your account is being shut down” with no reason. This implies metro bank is not friendly towards crypto ... Read more

Metro bank is a terrible restrictive bank. I have only used my card to send payments to my mum and buy crypto like Bitcoin. I was sent Mail saying “your account is being shut down” with no reason. This implies metro bank is not friendly towards crypto users, and would prefer to decide for you where you should spend your money. I’m absolutely disgusted with this bank, RBS is much more Bitcoin friendly by the way.

Reviewed on 19th September 2021
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Will
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Business Banking

Want to set up a Business Account ? You are a new Business ? Metro Bank - "Get Lost"

We are a New Business so of course would like to set up a Business bank Account. ... Read more

We are a New Business so of course would like to set up a Business bank Account.
This is our first start up business venture.
Metro bank says - "Banking for businesses that put people first...."
Also Metro bank says – “No we don't want any newly set up business as a customer....”
After being declined online, Obviously, this brand-new business entity does not have a credit history - it’s a few weeks old.
I rang a lovely person at Metro who was very polite. She said Metro bank has run a credit search and declined because we do not have a credit history.
Me - Ok - but how do we work around this because (a) we are a new business and (b) we want to become a customer of Metro Bank.
Metro bank – “No way......”.
So – at some point in the future with hardwork/blood/sweat & tears willing - our new business has a very credible & solid credit history - I really must remember to switch and bring all our money and give it to Metro Bank.....(I do love a bit of sarcasm......)
Good Luck to Metro Bank for the future - our paths will never cross again....

Reviewed on 3rd August 2021
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Derek McDonagh
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Business Banking

Not Recommended

Not... Read more

Not recommended
When there is a problem they would not fix it and will mess it up with really awful customer service. This does not make up for the longer opening hours etc. I would not recommend this bank as you will need a bank that sorts out issues and not make it worse.
I have an issue currently where the bank is holding MY money £500 in a holding account and said it might take 6 months to get it back and they would not give me any update.

Reviewed on 27th July 2021
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Az
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Business Banking

Staff not up to the job of providing commercial banking.

Staff are not up to the job of providing commercial banking. They freeze bank accounts without notice or reason. Dishonest, disrespectful staff incapable of dealing with regular commercial banking requirements. Under no circumstances should you bank... Read more

Staff are not up to the job of providing commercial banking. They freeze bank accounts without notice or reason. Dishonest, disrespectful staff incapable of dealing with regular commercial banking requirements. Under no circumstances should you bank at Metro Bank if you are a small business.

Reviewed on 1st July 2021
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D
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Fixed Term Savings

Good customer service

Good customer service and able to do everything on line which was useful during pandemic. Shame general saving rates are so low, but metro were always very competitive so hopefully rates will go back up soon

Reviewed on 20th June 2021
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Pest
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Current Account

Best move ever.

I changed to Metro Bank in 2018 after 41 years with my previous bank. My branch was closed without telling me. Metro Bank are efficient and friendly and I have been able to save more using them with the use of the app. More efficiency all round.

Reviewed on 14th June 2021
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Stephen Slater
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Instant Access Cash ISA

Find a different bank

Awful bank, just lost a huge court case for cheating its customers in the UK and after what they've done to me I can see why

Reviewed on 10th May 2021
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Richard Mandefield
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Current Account

Choosing a bank account

Hi...as a stay at home mum,I’ve not required a personal bank account for a long time.You can’t always trust reviews but my experience with Metro Bank has confirmed all that others say....friendly,helpful,professional,trustworthy and above all,a per... Read more

Hi...as a stay at home mum,I’ve not required a personal bank account for a long time.You can’t always trust reviews but my experience with Metro Bank has confirmed all that others say....friendly,helpful,professional,trustworthy and above all,a perfect bank to do business with...highly recommended

Reviewed on 17th April 2021
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Jacqueline
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Current Account

Very professional

Service is quick and very professional, staff kind and helpful, online banking easy to access.

Reviewed on 17th April 2021
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Emilia
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Current Account

Refreshing.

So nice to see a bank emerge out of the shadow of 'The Big Four' that actually cares about its' customers and is still open long after the 'old boys' have closed their doors. Particularly convenient for those that finish work after the standard banks... Read more

So nice to see a bank emerge out of the shadow of 'The Big Four' that actually cares about its' customers and is still open long after the 'old boys' have closed their doors. Particularly convenient for those that finish work after the standard banks have closed but can't get out at lunchtime to conduct their business. And as for opening on a Sunday..? Gasp..!! "I'd miss my morning round of golf, chap"..! Top marks, Metro.!

Reviewed on 17th April 2021
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Stuart Lebeau
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Current Account

Amazing bank amazing people

From the opening hours to the ease of replacing your lost or stolen card it’s a brilliant bank. Far superior to any of its high street competitors.

Reviewed on 17th April 2021
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NickHarman
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Current Account

Brilliant

I recently visited Metro Bank in Hayes/Southall to open an account. The staff were friendly and efficient upon arrival. The young man that opened my account was friendly, informative, respectful, humourous and totally professional for the entirity. ... Read more

I recently visited Metro Bank in Hayes/Southall to open an account. The staff were friendly and efficient upon arrival. The young man that opened my account was friendly, informative, respectful, humourous and totally professional for the entirity. I even left the Bank with my new Debit Card,all set upand ready to use. You dont get that in any other bank! You wait for your cards to arrive by post and your "pin' number to arrive seperately a few days later!
I highly recommend Metro Bank !

Reviewed on 17th April 2021
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Amanda Dempsey
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Current Account

Convenient, helpful - weekend banking - best bank ever!

Love this bank and its convenient opening hours, especially at the weekend. Love that it's dog friendly. Very happy customer.

Reviewed on 17th April 2021
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Mary Joan
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Current Account

Great

Great bank to have and customer services is great and easy.

Reviewed on 17th April 2021
Phillip's avatar
Phillip
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Fixed Term Savings

Number 1

Good interest rates, great banking app with multi layer security.

Reviewed on 17th April 2021
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Anthony Boardman
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Current Account

Current Account

It was very easy to open current account and the staff members are very helpful

Reviewed on 17th April 2021
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Furry
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