Metro Bank Reviews

Ratings based on 168 reviews Last review 1 week ago
4.31 / 5Great overall rating

Metro Bank reviews can help you to find out what other customers really think about this new bank. Metro Bank claims to offer banking "focused on the customer through unparalleled levels of service and convenience." With its unique, customer-focused...

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Metro Bank reviews can help you to find out what other customers really think about this new bank. Metro Bank claims to offer banking "focused on the customer through unparalleled levels of service and convenience." With its unique, customer-focused retail business, Metro Bank is aiming to reinvent the rules of retail banking, aiming to offer simpler and more convenient banking to its customers. Do you agree? Smart Money People is the place for Metro Bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Metro Bank Reviews (168)

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29th January 2019

Fresh new branch approach

Held a Metro account for four years now and it’s been a great bank. Branch (store!) opening hours are great, the branches are clean, bright and Buck the stuffy high street branch trend of other banks. Staff are friendly, often chosen for being new to b...

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Held a Metro account for four years now and it’s been a great bank. Branch (store!) opening hours are great, the branches are clean, bright and Buck the stuffy high street branch trend of other banks. Staff are friendly, often chosen for being new to banking but that doesn’t mean their competency is questionable- quite the opposite. Joy to deal with, just a shame they are all in the South of England!

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13th January 2019

Great customer service

I have only been with Metro bank for a short time but find the customer service very efficient and helpful. It’s always easy to get through and actually speak to someone with any queries and I also find the online banking easier to navigate than o...

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I have only been with Metro bank for a short time but find the customer service very efficient and helpful. It’s always easy to get through and actually speak to someone with any queries and I also find the online banking easier to navigate than other online banks.

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9th January 2019

Putting the big banks to shame...

When one of the big high-street banks couldn't change my wife's account to her married name after two appointments and then telling us it would take 10 days... we walked into Metro...

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When one of the big high-street banks couldn't change my wife's account to her married name after two appointments and then telling us it would take 10 days... we walked into Metro Bank.

40 minutes later, we'd opened a joint account and walked out with debit cards, a chequebook and working internet banking. Our nearest branch is open both days of the weekend which makes it so much easier if we need to go there. The staff are always exceptionally helpful - and the dog gets free biscuits.

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9th January 2019

Best Bank by far

I have pretty much a lot of bank account's alot I had alot off ongoing issue's with, I was recommended by friend to try the Metro Bank, Was really easy to get everything set up in store, the staff are very friendly, I was offered a drink hot or cold,...

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I have pretty much a lot of bank account's alot I had alot off ongoing issue's with, I was recommended by friend to try the Metro Bank, Was really easy to get everything set up in store, the staff are very friendly, I was offered a drink hot or cold, a lollipop for my kids each, overall they bend there back's for there customers, glad I made the switch.

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