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Mettle: Business Banking reviews

Name: Business Banking
Rating: 4.89 (2225 reviews)

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4.90

Based on 2,225 reviews, last reviewed 23rd Apr 2025

200000% increase in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Simple app that does everything I need, amazing cust... Simple app that does everything I need, amazing customer service! Reviewed on: 23rd April 2025

Latest lowest rating:

1

Terrible from the start, and it continued... Terrible from the start. Promised a 2-3 day onboarding but no... it took about 8 days, which felt like they could have been more open and upfront from... Read more Reviewed on: 22nd April 2025

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About this product

Mettle offers a business bank account tailored for sole traders and limited companies with up to two owners. Key features include the ability to earn interest on savings, automatic tax savings, customizable invoices, and integration with accounting software like FreeAgent, Xero, and QuickBooks.

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Mettle Business Banking reviews (2225)

Review of the Mettle, Business Banking:

Terrible from the start, and it continued...

Terrible from the start. Promised a 2-3 day onboarding but no... it took about 8 days, which felt like they could have been more open and upfront from the start. This felt very misleading as I needed the account to make a specific payment in 3-4 days time, and I could have applied to another brand (wish I had cancelled my application but they kept promising it would be soon). The app is not very intuitive and all the label text for the main nav overlapped making them difficult to read, which is a very basic usability issue to get right. The FreeAgent offer then seemed to end after 3 months, whereas I thought it was free for the first year, so there seemed to be some differences there, (I don't often misinterpret information, so I felt quite mislead) and so I felt a bit like it was not what I signed up to as Free Agent was the main reason I signed up with Mettle. Customer support were always pleasant, but then often had to go off and find answers and come back later, which didn't give you much confidence. Transferring in money was easy. But getting cash out was difficult, the card didn't work in all machines meaning chasing around. Then the most bizarre of all - they don't accept cheques to pay in! I'm not sure how they can say they're a business bank if they CAN'T ACCEPT CHEQUES - and have no arrangement with NatWest to get cheques paid in at the counter there either (yes I chased around again after a corporate paid me via a cheque). I couldn't (and still can't) believe that a business account doesn't accept cheques. So bizarre, and not at all useful as a business account. Mettle strikes me as a high street bank trying to do trendy app banking and getting it completely wrong. Why on earth they chose to do it with SME business accounts - like we haven't got enough going on without banking that's not fit for purpose. Signing up elsewhere. Reviewed on: 22nd April 2025

Life saver for small start up part time sole trader.

As a small start up part time sole trader business, using Mettle banking completely removed all stresses and worries over keeping business and private banking separated. Add to that being offered use of accounting software was a life saver. Transferring monies between accounts and making payments couldn’t be easier, all the while feeling safe with the knowledge that everything is secure. Reviewed on: 15th April 2025

Mettle are fantastic

Mettle are fantastic - completely remove all the hassle from my banking experience Reviewed on: 15th April 2025

Very positive fantastic user experience from mettle

Very positive fantastic user experience from mettle Reviewed on: 15th April 2025

Mettle has been the best decision I have made for my...

Mettle has been the best decision I have made for my business! So easy to use and keeps me on track - I recommend to everyone! Reviewed on: 15th April 2025

The banks app is very easy to use, gives you a clear...

The banks app is very easy to use, gives you a clear picture of your finances in real time. Wish the bank had been around years before when i was building up the business. Also having the avalibility of Freeagent is a bonus. Reviewed on: 15th April 2025

Top Marks For Mettle Mettle

Mettle banking app is the most convenient to use whilst all local banks are closing down. Not easy to alwsys travel to the city centre banks Reviewed on: 14th April 2025

Mettle very easy to use.

Mettle is very easy to use. I create my invoices and I send them in just 5 mins, no need of a laptop. Reviewed on: 14th April 2025

Banking a Breeze

Very easy to bank. Helps with simultaneous book keeping and making notes regarding the transactions for your accounts. Easy to maintain Reviewed on: 14th April 2025

Highly recommend

I have not had any issues since I began banking with Mettle and the different features on the app are very helpful and easy to use. I highly recommend Mettle and it is perfect what I need. Reviewed on: 14th April 2025

Mettle business bank account-highly recommend

I have the free version which is great. As long as I have 1 transaction per month. This is the only business account that offers this. Most other free business bank accounts start to charge after so long. Customer service have been very helpful and prompt to answer queries. Reviewed on: 14th April 2025

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