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Mettle: Business Banking reviews

Name: Business Banking
Rating: 4.89 (2223 reviews)

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4.90

Based on 2,223 reviews, last reviewed 22nd Apr 2025

199800% increase in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

4

Been with mettle for over 3 years. Been with mettle for over 3 years. Really enjoy the functionality the app provides for categorizing payments, separating funds into pots and day to da... Read more Reviewed on: 22nd April 2025

Latest lowest rating:

1

Terrible from the start, and it continued... Terrible from the start. Promised a 2-3 day onboarding but no... it took about 8 days, which felt like they could have been more open and upfront from... Read more Reviewed on: 22nd April 2025

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About this product

Mettle offers a business bank account tailored for sole traders and limited companies with up to two owners. Key features include the ability to earn interest on savings, automatic tax savings, customizable invoices, and integration with accounting software like FreeAgent, Xero, and QuickBooks.

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Mettle Business Banking reviews (2223)

Review of the Mettle, Business Banking:

Great to do business

I set up my company with Mettle and they have been invaluable all the way Reviewed on: 18th March 2025

Been with mettle for over 3 years.

Been with mettle for over 3 years. Really enjoy the functionality the app provides for categorizing payments, separating funds into pots and day to day banking. Reviewed on: 22nd April 2025

Terrible from the start, and it continued...

Terrible from the start. Promised a 2-3 day onboarding but no... it took about 8 days, which felt like they could have been more open and upfront from the start. This felt very misleading as I needed the account to make a specific payment in 3-4 days time, and I could have applied to another brand (wish I had cancelled my application but they kept promising it would be soon). The app is not very intuitive and all the label text for the main nav overlapped making them difficult to read, which is a very basic usability issue to get right. The FreeAgent offer then seemed to end after 3 months, whereas I thought it was free for the first year, so there seemed to be some differences there, (I don't often misinterpret information, so I felt quite mislead) and so I felt a bit like it was not what I signed up to as Free Agent was the main reason I signed up with Mettle. Customer support were always pleasant, but then often had to go off and find answers and come back later, which didn't give you much confidence. Transferring in money was easy. But getting cash out was difficult, the card didn't work in all machines meaning chasing around. Then the most bizarre of all - they don't accept cheques to pay in! I'm not sure how they can say they're a business bank if they CAN'T ACCEPT CHEQUES - and have no arrangement with NatWest to get cheques paid in at the counter there either (yes I chased around again after a corporate paid me via a cheque). I couldn't (and still can't) believe that a business account doesn't accept cheques. So bizarre, and not at all useful as a business account. Mettle strikes me as a high street bank trying to do trendy app banking and getting it completely wrong. Why on earth they chose to do it with SME business accounts - like we haven't got enough going on without banking that's not fit for purpose. Signing up elsewhere. Reviewed on: 22nd April 2025

I've found Mettle to be excellent.

I've found Mettle to be excellent. When I've needed support, they've been quick to respond and resolve any issues - Live chat is a bit lethargic but customer services are great! Reviewed on: 22nd April 2025

Mettle is a great experience, easy to use and polite...

Mettle is a great experience, easy to use and polite customer service, would highly recommend. Reviewed on: 22nd April 2025

A banking app which gives you peace of mind

As a new business owner I was a bit nervous about opening a business account and all that entailed. Mettle made the process as stress free as possible. Everything is very clear with easy steps to follow, their support team is fantastic and having access to the free agent app has been a life saver. I would definitely recommend them. Reviewed on: 21st April 2025

Easy for everyone

Easy to use. Really helpful for my bussines Reviewed on: 21st April 2025

I've been using Mettle for the past one year, and ov...

I've been using Mettle for the past one year, and overall, it's been a solid experience.The app is user-friendly and everything from account setup to transfers can be done in minutes. Instant notifications for transactions and fast peer-to-peer transfers make it easy to stay on top of my money. Reviewed on: 20th April 2025

Prejudicial discrimination by staff .

Prejudicial discrimination by staff Reviewed on: 20th April 2025

The account is very easy to use.

The account is very easy to use. The functionality of direct invoicing and accounts. Reviewed on: 16th April 2025

Good banking / mobile app experience

Easy to use and links well with Freeagent. 'Pots' are useful to earmark funds for certain purposes. Reviewed on: 16th April 2025

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