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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (194 reviews)

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4.77

Based on 194 reviews, last reviewed 30th Jan 2025

24% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

We have always had great customer service with Monmo... We have always had great customer service with Monmouthshire Building Society over the past 10 years. No complaints. Reviewed on: 30th January 2025

Latest lowest rating:

1

The Truth about the Monmouthshire Building Society Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer ... Read more Reviewed on: 6th January 2025

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About this product

Monmouthshire Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Monmouthshire Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Monmouthshire Building Society Mortgages reviews (194)

Review of the Monmouthshire Building Society, Mortgages:

Hristina was a delight to deal with :)

Getting a mortgage approved and completed is always an arduous and stressful process, but Hristina at the Monmouthshire was a delight to deal with. She held my hand throughout and was always helpful and pleasant. She did everything she could to make the process as smooth and pain free as possible. Reviewed on: 31st October 2024

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. We are so pleased that you had a positive experience with us. Your feedback will be passed on to Hristina. Response date: 31st October 2024

Arranged a product switch.

Arranged a product switch with James Warburton (mortgage adviser). Very thorough and professional. Explained matters well. Prompt in his dealings and made the process simple. Reviewed on: 18th October 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to James. Response date: 18th October 2024

First class customer service

Had a rate change enquiry which was dealt with promptly and expertly. The initial contact was by email but a member of staff telephoned me to follow up on my query and further assistance was given today by Jamie Warburton who knows his onions!! Very very helpful and friendly Reviewed on: 14th October 2024

Reply from Monmouthshire Building Society Thank you for leaving a review following your rate change enquiry. We are so pleased that you had a good experience and your comments will be passed on to Jamie. Response date: 14th October 2024

Olly Taki was very good, clear and explained things...

Olly Taki was very good, clear and explained things well. Very friendly and wasn't rushed. Reviewed on: 13th October 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. We are so pleased that you had a good experience, your comments will be passed on to Olly. Response date: 14th October 2024

Olly was excellent explained everything very clearly...

Olly was excellent explained everything very clearly and really helpful Reviewed on: 2nd October 2024

Professional, knowledgable and prompt service.

Professional, knowledgable and prompt service. Jaime was easy to deal with and was clear in all his communication. Great service. Reviewed on: 29th September 2024

Reply from Monmouthshire Building Society Thank you for leaving a review following speaking with one of our colleagues. Your feedback will be passed on to Jamie. Response date: 30th September 2024

The advice was good and professional the agent caref...

The advice was good and professional the agent carefully explained my options and give me his opinion about which would suit me. Reviewed on: 27th September 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society. Response date: 27th September 2024

As always, Olly was amazing handling my mortgage app...

As always, Olly was amazing handling my mortgage application. Reviewed on: 26th September 2024

Oliver was a pleasure to deal with and made everyth...

Oliver was a pleasure to deal with and made everything sound so simple to understand for someone who knows not much about how mortgages work . Absolutely top bloke Reviewed on: 24th September 2024

Peter Gomersall your mortgage advisor is just so rel...

Peter Gomersall your mortgage advisor is just so reliably good he always responds usually the same day and covers off all of my queries. It is him that makes me feel that the level of customer service is excellent. He needs to be retained by you …. Reviewed on: 23rd September 2024

Moving home

I have a current mortgage with yourselves but I am looking to move home so I have been speaking to Michelle Groves who has taken me through the application so far and all I can really say is that she is an absolute asset to the company, she is polite and courteous, provides all information and explains everything perfectly. She was a joy to deal with please pass on my thanks Reviewed on: 20th September 2024

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