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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (217 reviews)

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4.79

Based on 217 reviews, last reviewed 11th Apr 2025

79% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Excellent service from start to finish Leon was excellent from start to finish. He was very personable, very informative and went the extra mile to always keep me updated on my application.... Read more Reviewed on: 11th April 2025

Latest lowest rating:

1

The Truth about the Monmouthshire Building Society Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer ... Read more Reviewed on: 6th January 2025

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About this product

Monmouthshire Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Monmouthshire Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Monmouthshire Building Society Mortgages reviews (217)

Review of the Monmouthshire Building Society, Mortgages:

Amazing customer service

Michelle has gone above and beyond and I can't thank her enough for all her help! Definitely recommend. Reviewed on: 15th July 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Michelle. Response date: 15th July 2024

In branch service review

Friendly and helpful staff at the Caldicot branch. Reviewed on: 4th January 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your comments will be passed on to the Caldicot branch. Response date: 19th February 2025

Excellent service, good rates and very pleased

Excellent service, good rates and very pleased Reviewed on: 27th December 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society, we are so pleased that you had an excellent experience. Your comments will be shared with the Direct Sales team. Response date: 27th December 2024

Helpful kind understanding professional efficient

Helpful kind understanding professional efficient Reviewed on: 20th December 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the mortgage team. Response date: 20th December 2024

Mortgage Product Review

Michelle was thorough and diligent in reviewing my personal financial situation. We then discussed my goals and which products would best meet those objectives. At every stage Michelle was very clear on the new product and its features and always checked I was comfortable proceeding. She was patient, professional and at all times clear. Her advice and support gave me peace of mind Reviewed on: 12th December 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review following your mortgage appointment. We are so pleased that you had a good experience. Your review will be shared with Michelle. Response date: 16th December 2024

Mortgage advice appointment with Leon

Mortgage advice appointment with Leon - Leon was extremely well prepared for our meeting, having confirmed prior what would be required. He was thorough and obviously knowledgeable. He checked in prior to our appointment time to ensure the time was still suitable and followed up with an email after the appointment thanking me for my time. So far the remortgage experience with the Society has been excellent Reviewed on: 6th December 2024

Anita was great, friendly and informative

Anita was great, friendly and informative Reviewed on: 28th November 2024

Excellent Customer Service;

Olly Taki - Excellent Customer Service; Olly has helped from the moment i got 'end of product' notice. Helped me to get the best deal available in an ever changing and unpredictable market Reviewed on: 28th November 2024

Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased that you have received excellent customer service. Your comments will be shared with Olly. Response date: 28th November 2024

Ridiculous interest rates

Ridiculous interest rates, they set their own SVR so high it's eye watering. I was pushed into a deal that's crippling me as they knew I had no other choice. They meant to charge me thousands to move to another deal when they know I can't afford this one anymore. inhave multiple mortgages with multiple companies and not one of them leech from their customers like this. It's disgusting how high they set their rates! Reviewed on: 22nd November 2024

Reply from Monmouthshire Building Society Thank you so much for your review, we’re very sorry that you’ve had an experience that you’re not happy with and we’d be happy to speak directly about your case. As a society we’ve not passed on all of the bank of England rate increases in 2023/2024 to our SVR rate, and we asses the rates against other banks and building societies regularly so we’re not out of line. Standard Variable Rate is for members who have finished their fixed or discount product period and have not moved to another product term. We offer a full range of products for members at the end of their product term which are available on our website and on communications you will have received as you neared the end of your term. We also actively contact our members who are on SVR to encourage them to look at other options which may be more suitable for them. Our fixed, variable and discount rates are competitively priced in the market. Any member who is on SVR can find another lender with no early repayment charge so we would encourage you to assess your options. If you would like to discuss your review further, please contact one of our Direct Sales Team Leader’s on 01633 982178 or 01633 844320. Response date: 27th November 2024

Mortgage renewal - Olly Taki

We've been working with Olly Taki to renew our mortgage and he has been beyond helpful. It's our first renewal, so we didn't know what to expect but he took us through each step and was super patient with our many questions. Mortgage renewals aren't the most enjoyable experience - particularly given the market - but this was arguably the best customer service we've ever received. Thanks Olly! Reviewed on: 22nd November 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review regarding your mortgage renewal. It's great to hear that this was the best customer service that you have ever received, your comments will be passed on to Olly. Response date: 26th November 2024

Excellent

What can I say, Excellent service? Reviewed on: 21st November 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 22nd November 2024

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