Write a review

Monzo: Current Account reviews

Name: Current Account
Rating: 4.93 (17109 reviews)

View other Monzo products

4.92

Based on 17,109 reviews, last reviewed 16th Apr 2025

36217% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

App is easy to use, perks from my paid account are f... App is easy to use, perks from my paid account are fantastic and well worth the money. Makes it very clear how and where my money is being spent Reviewed on: 16th April 2025

Latest lowest rating:

1

sent money it pending for 2 days sent money, it “pending” for 2 days?? never had this w other banks. not trustable. Reviewed on: 15th April 2025

Read all reviews See your review

About this product

Monzo’s current account gives you access to its award-winning mobile banking app which provides instant notifications about all payments and charges.

The Monzo current account helps you learn about your spending habits with weekly and monthly insights. And you can manage your money with spending categories and savings pots.

Monzo current account reviews help you find out what it’s really like to be a customer. If you’ve used Monzo before, you can also leave a review and share your experience.

Monzo Current Account reviews (17109)

Review of the Monzo, Current Account:

Disappointing Customer Service Experience with Monzo

Over the past year, my experience with Monzo has been quite frustrating. The customer service has significantly declined, with advisors often lacking the necessary knowledge to assist with my queries. On multiple occasions, I was given incorrect information, which led to further complications and delays. This lack of reliability and poor service has been a major letdown, especially considering how promising Monzo once was. I hope they address these issues, but as of now, I'm quite disappointed with their service. Reviewed on: 4th September 2024

sent money it pending for 2 days

sent money, it “pending” for 2 days?? never had this w other banks. not trustable. Reviewed on: 15th April 2025

I got locked out my account for no apparent reason,...

I got locked out my account for no apparent reason, they said it’s just “checks” but no info was given. had my money stuck for almost month. never again. too much stress for a bank. Reviewed on: 15th April 2025

Easy to use

It makes it super easy to move money between pots and keep track of spending. Reviewed on: 15th April 2025

Absolutely love Monzo, it's a game-changer!

Love pretty much everything about Monzo, having used them since 2018. Amazing app, beautiful UI and makes everything super easy. Love the fee-free international card payments (initially why I joined). Support is an absolute game-changer (no phone calls & helpful in-app chat with a way nicer UX). Also love other handy features like pots, notifications, bill splitting, early salary payments and sending money to other Monzo users (without bank details). Also being able to view all older transactions and more flexibility with generating statements. Funny seeing the legacy banks suddenly play catch-up now while Monzo rapidly gains customers. However, I only use the free plan since I personally struggle to see the value in the paid plans. Another thing is that I still have to use my legacy bank for cheques - if Monzo supported that it's another reason not to have to use a legacy bank. Reviewed on: 15th April 2025

Monzo promoter, always!

I love using Monzo, I’m always trying to sign up my friends and family! Reviewed on: 15th April 2025

Easy everyday banking with advanced features

Simple and straight forward, simple to work with advanced functions too. Reviewed on: 15th April 2025

Just very convenient to use.

Just very convenient to use. I haven't had any issues with them so far and it's also very efficient Reviewed on: 15th April 2025

Banking with monzo has been a good experience.

Banking with monzo has been a good experience. It has helped in managing my finances and improving my financial health. Reviewed on: 15th April 2025

Their service is good and only their customers servi...

Their service is good and only their customers service is good Reviewed on: 15th April 2025

I moved from another bank after over 20 years!

I moved from another bank (which I have also worked for for 24 years) five years ago and have never looked back. Monzo are leaps and bounds ahead of other high street banks. So efficient and easy to use features on the app. I actually get excited by banking. I tell everyone I know about the app and all the features and have recently upgraded to Monzo Max. Reviewed on: 14th April 2025

Do you have a different Monzo product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Choice Current Account
from Santander 4.23 from 16 reviews
Graduate Account
from NatWest 4.36 from 61 reviews
Black Account
from NatWest 4.25 from 224 reviews

There's still more to see!

Monzo has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub